Sean Flanagan | Page 16

I have been coming to this dealership since purchasing my first Volvo in 1993, which I still own. We currently own 3 Volvo's and all have been purchased and serviced at Smythe. The entire experience from p first Volvo in 1993, which I still own. We currently own 3 Volvo's and all have been purchased and serviced at Smythe. The entire experience from pre-sale through service has been excellent. Thank you! Tom Mitchell More

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Smythe Volvo has been my car dealer since 1978. The service department is a major factor for my loyalty. All the people I have had experience with have been considerate, friendly, and competent..I feel service department is a major factor for my loyalty. All the people I have had experience with have been considerate, friendly, and competent..I feel that the money i have spent on servicing my car has been worth the cost. My 2004' S 80 has 124,000 miles and rides very well for the age of the car. My last contact was a short time ago when I was concerned about a possible transmission problem. Service Manager Nick Pavano handled my problem and concern tactfully and assured me that my concern was not an issue of any magnitude. What a relief !!! Thanks Mr. Pavano and Smythe service. More

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I always get friendly, expert, accommodating, service . ( I checked all the names above of people who I worked with in the past.) Today, especially, with Nick Pavano, it was extremely fast and helpful! this I checked all the names above of people who I worked with in the past.) Today, especially, with Nick Pavano, it was extremely fast and helpful! this was a routine 10,000 miles maintenance, but, still, I couldn't ask for better! More

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There has never been a time when I was not 110% satisfied There has never been a time when I was not 110% satisfied with the service I have received at Smythe Volvo. This holds true for both sales and car se There has never been a time when I was not 110% satisfied with the service I have received at Smythe Volvo. This holds true for both sales and car service. All employees are polite , knowledgeable, and willing to be of assistance. I feel comfortable speaking with the service people.They have serviced my car even without an appointment. The service is always timely, and I am promptly informed of any unforeseen problems. A loaner car is always available to me. Curtesy, excellent service, a loaner car and close proximitry to my home and work are priority... therefore I go to Smythe Volvo. I would recommend the dealership without any hesitation. More

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We had the unusual circumstance of purchasing cars from Smythe that needed to be shipped to another state. Such a situation could be filled with frustrations; Smythe made it as carefree as humanly possibl Smythe that needed to be shipped to another state. Such a situation could be filled with frustrations; Smythe made it as carefree as humanly possible. From start to finish, we were in the expert care of Smythe's phenomenal team -- Kevin, Kristian, Sean and all the others who made the experience not only manageable but fun. They managed the paperwork, the registration, the shipping -- and the cars arrived in impeccable condition. We cannot say enough about the service and attention that Smythe paid to our situation -- during the sale and also afterward when we had several questions about different features on our cars. Thank you Smythe Volvo! More

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Tony Plesh was able to help me reschedule and handled my service in a timely manner. Sean Flanagan saw there were some stains on my seats, went back inside, came out with a cleaner and rag and proceeded to service in a timely manner. Sean Flanagan saw there were some stains on my seats, went back inside, came out with a cleaner and rag and proceeded to remove the stains from the car. More

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This is my fourth car I've purchased from Smythe Volvo & I can't say enough about the people that work there. Whenever I walk in they are all eager to help out & give their honest opinion. I continu Volvo & I can't say enough about the people that work there. Whenever I walk in they are all eager to help out & give their honest opinion. I continue to go to Smythe because of their great customer service & great cars. I can rely on them & trust them. It's a pleasure buying a car from them! More

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Sean was very helpful. He listened to my concerns and tried to get the work done quickly. When I picked up the car, I had prepaid for parts that I did not need and Sean made sure this was credited to my tried to get the work done quickly. When I picked up the car, I had prepaid for parts that I did not need and Sean made sure this was credited to my bill. If he hadn't said anything, I wouldn't have even known. Pleasant experience and car runs great! More

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I have been a customer of Volvo on and off for over 25 years. They have always been honest and knowledgeable about their product and service. years. They have always been honest and knowledgeable about their product and service. More

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Okay. We all know that taking the car to service is a huge groan. The folks at Smythe Volvo are the exception to the rule. My appointment was for first thing on a Monday morning (What was I thinking?) huge groan. The folks at Smythe Volvo are the exception to the rule. My appointment was for first thing on a Monday morning (What was I thinking?), and I'd asked for a loaner. I figured the transition was going to take a while and advised my boss I'd be late to work. To my pleasant surprise, the necessary paperwork was already prepared and organized; all I had to do was sign and hand over the key. The loaner car was fueled, ready, and waiting with the door open and the engine running; all I had to do was hop in and leave. The drop-off process could not have been smoother, more efficient, or pleasant. BTW, I was on time for work and my boss thinks I'm a genius. (Um, I flat out deny I took all the credit.) Pick-up at end of day was just as quick, except there was time for a short Q&A about the car, a bit of small talk and some fun banter. My car is purring like a kitten. What more could I possibly want? Thanks Nick, Sean, and Smythe Volvo technicians! You guys rock! More

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