Sean Flanagan | Page 20

Sales folks willing to spend time with me: answering questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, p questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, polite, knowledgeable, they explain why actions were taken; they are very efficient at getting me in and out - and the loaner policy is outstanding. Also, I've on occasion dropped of a car *without* an appointment, due to some unexpected issue -- they are *very* accommodating here -- in most cases I got the car back the same day, and in worst case, no more than two or three days. For scheduled service appointments, car is ready when promised, if not sooner; and when I drop off the car, and haven't asked for a loaner, they always ask if I need a ride back home. Overall Volvos have been very reliable for us (driving them exclusively since 1987) - but more than that, it's Smythe that keep us coming back to the brand More

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I'm on my fourth Volvo XC70 and have bought and had them serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially N serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially Nick, Tony, Tom and Doug at the service desk. Everyone is always very pleasant and more importantly helpful. This past winter while I was in Florida having my car servicesd at Germain Volvo in Bonita Springs I was told a needed a sigificant and costly part replaced. While I had confidence in the people at Germain I have more confidence in the people at Smythe, so I immediately got on the phone with them. I had Doug speak with the mechanic at Germain and confirm what needed to done. I worked closely with Kevin, Sean, Doug and Tony to resolve my problem and to minimize the cost of the repair. I wouldn't buy or have my volvo serviced at any other Volvo dealer in New Jersey. More

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We have leased Volvos from Craig since 1993. We are on our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the people that work there. Tom, Sean,Doug and Nick in the Service Department are the best. They make you feel comfortable asking questions, have no problem explaining what they have done and always have a smile for their customers. The quality of service is unparrelled. Looking forward to many years with Smythe Volvo. More

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Although my wife and I were quite disappointed that our brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experien brand new Volvo C-70 (less than 2600 miles) went dead and needed service, bringing it to Smythe Volvo turned out be a rewarding and excelent experience. After the car died again just one day after Volvo On Call boosted and charged the battery, we knew it was something that needed attention. I immmediatly called Smythe Volvo and spoke with Sean Flanagan (Friday afternoon) regarding the possibility of bringing the car in early Saturday morning (the next day!). He gladly said he could squeeze me in and expressed his sadness and concern over the problem we were experiencing. I explained to him that we would contact Volvo On Call early Saturday morning and, once they had it running, I would drive it over (luckily, they are only 10 minutes away from my home). Volvo On Call arrived at my home a little after 8 a.m. and jump started the car. We agreed to leave it running for a few minutes before I drove it over. I drove to Smythe (completely uneventful) and it was riding very nice. Sean was only too happy to take the car in and attend to it almost immediately, apologizing once again. I waited in the customer's lounge while it was serviced and, in a short while, Sean said it was ready. He explained the problems and said Smythe was able to rewrite the software in the computer so this particular problem would not happen again. He also put in a brand new battery, since the old one had been discharged twice. At this time, Steve Sargent, my original salesperson, came over to inquire about the car (and me). We chatted for a while and he could not have been nicer nor more concerned. It should really be kept in mind that Smythe Volvo seems to be a small family and the people who lease or purchase their vehicles from them are treated as if they belong to that family. Friendliness, professionalism, courteousness are just a few of the adjectives that come to mind. They really do care about their product and the people who buy it. It just goes hand in hand with the dealership. Please feel free to contact me for anything additional or if unsolicited testimonials are ever needed. And let's just hope that the car runs as smoothly as Smythe does. Thank you for your time. Respectfully, Robert (and Donna) Zwillich More

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Kevin and Sean run a first class operation. they've treated my wife and i with friendliness, respect and integrity for over 15 years and 5 cars. they run a local dealership the way all car dealerships treated my wife and i with friendliness, respect and integrity for over 15 years and 5 cars. they run a local dealership the way all car dealerships should be, but unfortunatley aren't. there are many choices out there, but we keep coming back to Smythe ! More

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The service is excellent. The quality of work and friendliness are top notch. It was a great experience, as usual. I wouldn't go anywhere else. friendliness are top notch. It was a great experience, as usual. I wouldn't go anywhere else. More

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A Great Team. They are very responsive. I have 5 Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/res Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/resolved some very difficult repair problems I have had with two of the older cars. Very valued partners/advisors to myself and my wife. More

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The assigned ratings were given because Sean, Tom, and Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. They also went above and beyond to give me one of their personal vehicles to use for a few days while they worked on my car, which allowed me to attend several business meetings and not disrupt my family or business. This dealership consistently goes above and beyond to ensure their customers are completely satisfied and that all of their issues have been properly addressed. More

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Smythe Volvo is always thorough in their explanations of issues. The service team is always incredibly friendly and they're very upfront with price. I've never had a bad experience at Smythe. issues. The service team is always incredibly friendly and they're very upfront with price. I've never had a bad experience at Smythe. More

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The staff was both efficient and professional. I would recommend the service department and the dealership generally to all of my friends. The problem was diagnosed and fixed in a very timely manner. recommend the service department and the dealership generally to all of my friends. The problem was diagnosed and fixed in a very timely manner. More

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