Sean Hefner | Page 3

Lester Glenn Subaru responded

Hi PATFERG52, Thanks for sharing your experience! We’re so glad to hear Sean provided trustworthy and reliable service and made your visit a positive one. Building that level of confidence and support with our customers is exactly what we strive for every day! We truly appreciate your kind words and your continued trust in our Subaru team. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thank you for taking the time to share your feedback. We understand how frustrating it can be when a vehicle concern is not resolved to your satisfaction, and we appreciate the opportunity to provide some additional context. Throughout the diagnostic process, our team thoroughly evaluated your vehicle, including multiple road tests performed by both our technician and management team. During your most recent visit, no humming noise consistent with a mechanical failure was identified. The only condition observed was tire noise associated with uneven tire wear, which can occur when wheel alignment issues are present. We also understand your concerns regarding your case with Subaru Advocacy. While Subaru Advocacy operates independently from our dealership, we reached out on your behalf to seek additional assistance. As a result, Subaru offered to cover 50% of the cost of the recommended tire replacement and wheel alignment as a goodwill gesture. We recognize that this has been a frustrating experience, and while we may not agree on the cause of the concern, our goal has always been to provide honest recommendations based on our findings and Subaru's guidance. We remain committed to assisting you and would be happy to discuss any additional questions you may have. Thank you for your feedback and for choosing Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi, Thanks for sharing your experience! We’re so glad to hear you enjoyed your visit and found our service center clean, welcoming, and comfortable. Providing a friendly atmosphere with knowledgeable team members and amenities that make waiting more enjoyable is exactly what we strive for every day. We truly appreciate your kind words and are happy to know the waiting area helped make your visit a positive one. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi lzajac1015, Thanks for sharing your experience! It's great to hear that your visit was convenient, quick, and friendly, and that scheduling and the overall service process were easy and courteous. Providing a smooth and efficient experience is exactly what we strive for. We also appreciate your feedback regarding the courtesy car wash. Suggestions like this are valuable and help us look for ways to enhance the overall service experience for our customers. We truly appreciate your kind feedback and continued trust. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JULIABREGENZER, Thanks for sharing your experience! It's wonderful to hear that you consistently have such positive visits with us. We're especially glad Shawn continues to be such a knowledgeable, helpful, and friendly service advisor for you, both when you first purchased your Outback and now with your Crosstrek! Taking the time to make sure you feel comfortable and confident with your vehicles is exactly what we strive for. Your continued trust and loyalty mean a great deal, and we truly appreciate you taking the time to share your feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JUDITHNMNGARRY, Thanks for sharing your experience! We’re glad to hear your service was completed in a timely manner and that our team was professional, courteous, and able to answer all your questions. Providing clear communication and efficient service is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi amdevizia, Thanks for sharing your experience! We’re thrilled to hear that Eric and Sean were able to turn what could have been a stressful emergency into a smooth and worry-free visit. It’s great that the issue was covered under warranty and that our team was able to get everything resolved quickly, even uncovering and addressing the unexpected problem. We appreciate your kind words and are glad we could make the process “easy breezy” for you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Acaplette12, Thanks for sharing your experience! We’re glad to hear that our service team got your car ready quickly and provided friendly, attentive care. We’ll be sure to pass along your appreciation to the entire staff. We truly appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi SLANDERS1973, Thanks for sharing your experience! We’re thrilled to hear that our team made your visit friendly, helpful, and accommodating. It’s great to know you appreciated the fast service and comfortable waiting area! Happy Driving, The Lester Glenn Subaru Team