Sean Hefner | Page 2

Lester Glenn Subaru responded

Hi Jack, Thanks for sharing your experience! We’re so glad to hear our team has consistently provided respectful, knowledgeable, and caring service during your visits. It’s also wonderful to know you enjoy our clean and comfortable dealership. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DWARD251, Thanks for sharing your feedback! We’re glad to hear our team is addressing the moonroof concern and working toward getting the warranty issue taken care of for you. We understand how important it is to have these types of issues resolved properly, and we appreciate your patience while our team works through the process. Thank you for choosing Lester Glenn, and we look forward to getting everything taken care of for you. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MDONETZATC, Thanks for sharing your experience! We’re glad to hear our team was attentive and able to address your vehicle concern, especially when you stopped in without an appointment. It’s great to know our associates prioritized your safety and helped put together a plan to resolve the issue. Providing helpful, responsive service when our customers need us most is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BACKFOOT2, Thanks for sharing your experience! We’re so glad to hear you feel welcomed right away when you arrive and that our team is quick to assist with your needs. Providing attentive, friendly, and immediate service is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JOELcJONES714, Thanks for sharing your experience! We’re so glad to hear our team was both personable and professional throughout the repair process. It’s wonderful to know your vehicle looks like it just rolled off the assembly line! That’s exactly the level of quality we strive to deliver. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ARNOLDCANTOR76, Thanks for sharing your feedback! We’re so glad to hear you found our team attentive, friendly, and professional. Providing consistently great service is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PEGSANDLE, Thanks for taking the time to share your feedback. We’re glad to hear your overall visit was okay, but we’re sorry that the wait time for your recall service was longer than expected, especially with an appointment! We understand how valuable your time is, and your feedback is important to us. We’ll be sure to share this with our service team so we can continue improving scheduling and efficiency moving forward! We appreciate your patience and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PATFERG52, Thanks for sharing your experience! We’re so glad to hear Sean provided trustworthy and reliable service and made your visit a positive one. Building that level of confidence and support with our customers is exactly what we strive for every day! We truly appreciate your kind words and your continued trust in our Subaru team. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thank you for taking the time to share your feedback. We understand how frustrating it can be when a vehicle concern is not resolved to your satisfaction, and we appreciate the opportunity to provide some additional context. Throughout the diagnostic process, our team thoroughly evaluated your vehicle, including multiple road tests performed by both our technician and management team. During your most recent visit, no humming noise consistent with a mechanical failure was identified. The only condition observed was tire noise associated with uneven tire wear, which can occur when wheel alignment issues are present. We also understand your concerns regarding your case with Subaru Advocacy. While Subaru Advocacy operates independently from our dealership, we reached out on your behalf to seek additional assistance. As a result, Subaru offered to cover 50% of the cost of the recommended tire replacement and wheel alignment as a goodwill gesture. We recognize that this has been a frustrating experience, and while we may not agree on the cause of the concern, our goal has always been to provide honest recommendations based on our findings and Subaru's guidance. We remain committed to assisting you and would be happy to discuss any additional questions you may have. Thank you for your feedback and for choosing Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi, Thanks for sharing your experience! We’re so glad to hear you enjoyed your visit and found our service center clean, welcoming, and comfortable. Providing a friendly atmosphere with knowledgeable team members and amenities that make waiting more enjoyable is exactly what we strive for every day. We truly appreciate your kind words and are happy to know the waiting area helped make your visit a positive one. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team