Sean Hefner | Page 2

Lester Glenn Subaru responded

Hi tjmgrandpa, Thanks for sharing your experience! We truly appreciate the applause and are so glad to hear that both our client representatives and technicians provided professional, attentive, and friendly service during your Forester maintenance. Delivering a well-rounded and positive experience is exactly what we strive for every day. Thank you for your recommendation. It means a lot to the entire team, and we look forward to continuing to take care of your automotive needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi LAP1965, Thanks for sharing your experience! It’s wonderful to hear that Sean provided tremendous help and that our service department’s honesty made a positive impact. We’re glad your visit was smooth and reassuring. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi John, Thanks for sharing your experience! It’s great to hear that Sean and the service team handled your unexpected tire replacement efficiently and fairly. We’re glad the process was smooth and the pricing reasonable, making the situation much easier to manage! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PEPSIBRAT, Thanks for sharing your experience. We apologize for the oversight during your visit. We understand that your main concern was a vibration over 55 mph, and while your tires were checked, it appears this issue was not properly noted or addressed on the repair order. We appreciate you letting us know, and we will bring this to your service advisor's attention to ensure better communication and follow-through in the future. We’re glad to hear that your local Bayville shop was able to diagnose and repair the steering link. Your feedback helps us improve, and we sincerely apologize for any inconvenience this caused. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thanks for sharing your experience! It’s great to hear that you enjoyed the fast service, professional team, and clean environment during your visit. Providing a convenient and welcoming experience for every customer is always the goal. Your recommendation to family and friends is truly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jeancalma05, Thanks for sharing your experience! It’s wonderful to hear that the team provided timely, attentive, and considerate service while addressing all of your car concerns. Being proactive and responsive is always the goal, and your kind feedback is truly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Mkultra1961, Thanks for sharing your experience! It’s wonderful to hear that the team provided a no-pressure environment and followed through on everything promised, making your visit smooth and easy. Feedback like yours truly highlights the professionalism and reliability we strive for. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Roznup, Thanks for sharing your experience! It’s fantastic to hear that Eric made your service visit easy and informative, providing helpful guidance on what maintenance is necessary and what can wait. We’re also glad you enjoyed the comfortable waiting area and lattes! Feedback like yours highlights the team’s dedication to making every visit smooth and enjoyable! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Ian, Thanks for sharing your experience! It’s wonderful to hear that Nicole provided professional, attentive service and guided you through your options while keeping your needs and budget in mind. We’re glad everything was handled smoothly and efficiently, and feedback like yours highlights the team’s dedication to excellent customer service! Happy Driving, The Lester Glenn Subaru Team