Sean Hefner | Page 2

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PEPSIBRAT, Thanks for sharing your experience. We apologize for the oversight during your visit. We understand that your main concern was a vibration over 55 mph, and while your tires were checked, it appears this issue was not properly noted or addressed on the repair order. We appreciate you letting us know, and we will bring this to your service advisor's attention to ensure better communication and follow-through in the future. We’re glad to hear that your local Bayville shop was able to diagnose and repair the steering link. Your feedback helps us improve, and we sincerely apologize for any inconvenience this caused. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thanks for sharing your experience! It’s great to hear that you enjoyed the fast service, professional team, and clean environment during your visit. Providing a convenient and welcoming experience for every customer is always the goal. Your recommendation to family and friends is truly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jeancalma05, Thanks for sharing your experience! It’s wonderful to hear that the team provided timely, attentive, and considerate service while addressing all of your car concerns. Being proactive and responsive is always the goal, and your kind feedback is truly appreciated. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Mkultra1961, Thanks for sharing your experience! It’s wonderful to hear that the team provided a no-pressure environment and followed through on everything promised, making your visit smooth and easy. Feedback like yours truly highlights the professionalism and reliability we strive for. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Roznup, Thanks for sharing your experience! It’s fantastic to hear that Eric made your service visit easy and informative, providing helpful guidance on what maintenance is necessary and what can wait. We’re also glad you enjoyed the comfortable waiting area and lattes! Feedback like yours highlights the team’s dedication to making every visit smooth and enjoyable! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Ian, Thanks for sharing your experience! It’s wonderful to hear that Nicole provided professional, attentive service and guided you through your options while keeping your needs and budget in mind. We’re glad everything was handled smoothly and efficiently, and feedback like yours highlights the team’s dedication to excellent customer service! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi barbarn2, Thanks for sharing your experience! It’s wonderful to hear that the team’s professionalism, knowledge, and dedication to treating customers with respect keep you coming back for your vehicles. Providing the best value and making every visit a positive experience is always our goal, and we’re thrilled it’s made such a lasting impression! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi beb106, Thanks for sharing your experience! It’s great to hear that the team provided fast, efficient, and professional service while taking care of your car with no pressure or issues. Creating a smooth and stress-free experience is always the goal, and feedback like yours truly highlights the team’s dedication. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RNASH1964, Thanks for sharing your experience! It’s wonderful to hear that the team provided professional, polite, and transparent service. Keeping you informed and ensuring there are no surprises is exactly what the team strives for, and your feedback is greatly appreciated. Two thumbs up indeed! Happy Driving, The Lester Glenn Subaru Team