Sean Kim | Page 26

Worst respond to problem PH Hyundai did to my vehicle. No responsibility even the director of service. Mechanic did wrong to my vehicle cause spread n spilt oil under my vehicle even tire when I did oil No responsibility even the director of service. Mechanic did wrong to my vehicle cause spread n spilt oil under my vehicle even tire when I did oil chang.on May 9,2023 with RO no 716888/1 This is the first time I realty2 have to rate PH Hyundai "MINUS ZERO" what mechanic did to my vehicle absolutely intolerate n unacceptable. Thank you for your attention More

by Hermantohalim1960@yahoo.com Verified Customer Verified Customer

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When I arrived at 1pm I asked for a shuttle back home because the service will take around three hours. the service provider stated I would be able to get a ride around 2 PM. At 2:30 PM I asked when the because the service will take around three hours. the service provider stated I would be able to get a ride around 2 PM. At 2:30 PM I asked when the ride would be here. They stated the ride person was on break and would take me home after. At 3:50 PM I was still at the dealership and I asked the service provider when my car would be ready. They stated it would take 20 more minutes at 4:30. I asked how much longer they stated it would take 10 more minutes. At this point I am very frustrated as I have have been here for 3.5 hours and stated if the car is not ready in 10 minutes I am going to Uber home. After 10 minutes they offered 5% additional discount and I paid. However, they aligned my tire with the wrong tire size and so they were not able to have my car ready by today. I had to pick it up the next day. I am very upset with my service as I have wasted so much time with the miscommunication in constant mistakes. I have been a loyal customer for the last eight years however, I am considering going to a different Hyundai dealership because I am very disappointed with the service that was given. More

by ANNIEJULIEJUNG Verified Customer Verified Customer

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Tino & Sean was fantastic to take care of my car. This branch is the best ever. This branch is the best ever. More

by Joseph Verified Customer Verified Customer

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Thanks Tino and George for taking care of me and my dad. Y'all are awesome especially the service crew Y'all are awesome especially the service crew More

by dantedelaverde Verified Customer Verified Customer

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Jae Lee was so friendly and good explained. The Service was fast and finish on time. The Service was fast and finish on time. More

by Kevin Verified Customer Verified Customer

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The dealer provides excellent service and Javier is key to the success, because he provides great customer service to everyone he comes and contact with. Thank you!! to the success, because he provides great customer service to everyone he comes and contact with. Thank you!! More

by Elizabeth Yanes Verified Customer Verified Customer

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Not much wait at this service center and price is comfortable. Jay is very kind man. comfortable. Jay is very kind man. More

by ADKIM Verified Customer Verified Customer

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Normally service is great when I bring my Elantra. But the last time I took my daughters Chevy Cruze for a oil change they dropped the ball. Made appointment for 9:30 am, after 2 hours I text the numb But the last time I took my daughters Chevy Cruze for a oil change they dropped the ball. Made appointment for 9:30 am, after 2 hours I text the number the service department text you to use for any questions during your visit I get no response so I walk to service department to ask in person and I see my daughters car still as not been taking to be worked on. The service rep sees me and says let me find out what's going on with car. He goes to garage a second later someone comes to get the car. Rep comes back and tells me it will be done in 45 minutes. So when we finally get the car back they didn't wash the car like they indicated they did on the bill. The first time I took my daughters Chevy for oil change it went smoothly. More

by DAN3708 Verified Customer Verified Customer

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Worst service I have ever had. This place needs all new employees. Lazy and disrespectful. This place needs all new employees. Lazy and disrespectful. More

by lanissanaylor Verified Customer Verified Customer

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Thank you for the good service for me. And I like your coffee and cake. And I like your coffee and cake. More

by johnchow95 Verified Customer Verified Customer

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