Sean MacWhinnie | Page 6

This was my first ever, online auto purchase. Needless to say, I was very nervous about making such a purchase, sight unseen. The associates at Otto Cadillac made it easier with their willingness Needless to say, I was very nervous about making such a purchase, sight unseen. The associates at Otto Cadillac made it easier with their willingness to help and their very professional and courteous demeanor. They even held my car longer than the allotted three days, when my pre purchase inspectors could not make it within the time allotted to survey the car. Ian Maher was very kind and did a great job explaining Otto Cadillac's procedures and Mike Caccese was very helpful with all my questions and requests. Declan in finance, prepared all my paperwork and arranged the shipping with a very competent company that picked up my car very promptly. I fully recommend the team at Otto Cadillac if you are shopping for a car. They will give you a good deal and take good care of you, most definitely. They deserve at least five stars! More

by abcaquatic Verified Customer Verified Customer

Report | Print

Otto has been great, I appreciate their attention, I would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not support non Tesla type EV’s. I had a terrible experience with the loaner and had to have it plugged into my electric for a day and a half after spending many hours trying to charge it the first night I had it. Very frustrating, and was forced as a loaner. Albany area customers are probably fine, western ma is very much different. I was also given very limited directions on how to be successful and could have almost been stuck someplace overnight and would have had to rent a hotel room had I actually not altered my plans for work that day. More

by kurtemoe Verified Customer Verified Customer

Report | Print

I had originally received an e-mail from Sean Mac Whinne about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Da about my visiting your on-line site and viewing a white XT-5 with a beautiful tan interior. However, when I showed up at the showroom and met with Dan another customer had already started the purchase process. I was disappointed about that as I had had my heart set on that vehicle. Dan showed me another XT-5 a 2018 model. He was upfront with me about the vehicle having been in an accident. I test rode the vehicle and was impressed. It had a few more miles than I was hoping for but I decided to go ahead with the purchase. I have had the vehicle for 3 days now and I am very happy with it thus far. More

by jjroarke Verified Customer Verified Customer

Report | Print

Very professional—customer service excellent Every department knowledgeable, efficient, and friendly. Would definitely use again and recommend department knowledgeable, efficient, and friendly. Would definitely use again and recommend More

by shirleysloan97 Verified Customer Verified Customer

Report | Print

Everyone was very nice and helpful and very performing there job . Delivered the truck in a timely matter . Thanks so much . there job . Delivered the truck in a timely matter . Thanks so much . More

by tmharley1 Verified Customer Verified Customer

Report | Print

Cohen was just a little to pushy on extended Warranty that i did not want that i did not want More

by batwrangler66 Verified Customer Verified Customer

Report | Print

Very professional, very quick respond and very nice staff, recommend to work with them. Thank you staff, recommend to work with them. Thank you More

by waltertuason Verified Customer Verified Customer

Report | Print

Iwas very happy except for the hood not being repaired. I think it could have fixed better and the door was not fixed properly it has a big bump. I think it could have fixed better and the door was not fixed properly it has a big bump. More

by sandeepoulin Verified Customer Verified Customer

Report | Print

My sales man Declan was attentive to my Cadillac coming in as I called him often waiting like a little kid on Christmas. in as I called him often waiting like a little kid on Christmas. More

by gjmjr1966 Verified Customer Verified Customer

Report | Print

They did everything they could to get me into the car that I wanted. They bent over backwards for me. Very friendly and accommodating that I wanted. They bent over backwards for me. Very friendly and accommodating More

by dleder8 Verified Customer Verified Customer

Report | Print