Sean MacWhinnie | Page 5

One of the best buying experiences ever, knowledgeable and friendly people made the entire process informative, quick, and easy. Michael Caccese guided me through the process start to delivery, Nelson Ro and friendly people made the entire process informative, quick, and easy. Michael Caccese guided me through the process start to delivery, Nelson Rodriguez showed me the local roads and more of the features, Declan Cohen discussed finance and maintenance options with me. I am thrilled each time I drive my new LYRIQ 600E4, could not be more pleased! More

by JOEGELLER Verified Customer Verified Customer

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All the staff I worked with were very helpful and friendly. My experience was not stressful. Steve and his team made me feel comfortable. Great overall experience! friendly. My experience was not stressful. Steve and his team made me feel comfortable. Great overall experience! More

by penny12803 Verified Customer Verified Customer

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My experience with the Otto Staff was very professional. They were all courteous and friendly. They were very knowledgeable of any questions I had and they were not overbearing or pushy. They were all courteous and friendly. They were very knowledgeable of any questions I had and they were not overbearing or pushy. More

by pjalst15 Verified Customer Verified Customer

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Everyone was pleasant to work with and made the process really easy from start to finish. Thank you! really easy from start to finish. Thank you! More

by alexiscannizzo Verified Customer Verified Customer

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Very helpful getting issue repaired. She also pointed out an additional item that needed repair. She also pointed out an additional item that needed repair. More

by nangelo2528@gmail.com Verified Customer Verified Customer

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Initially had a miss communication with the dealership, however I received a follow up call from Sean and the issue has been resolved. however I received a follow up call from Sean and the issue has been resolved. More

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POOR FOLLOW UP ON AN ISSUE I HAD WITH A USED VEHICLE I PURCHASED RECENTLY. PURCHASED RECENTLY. More

by nangelo2528@gmail.com Verified Customer Verified Customer

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I paid a deposit and then they backed out of agreed price and added $1551 for “Simoniz Paint Protection that is required on all of their used cars.” Their internet sales manager, Sean MacWhinnie, told me no and added $1551 for “Simoniz Paint Protection that is required on all of their used cars.” Their internet sales manager, Sean MacWhinnie, told me not his problem and hung up on me. I contacted sales manager and after I offered $500 more for the car, they removed the “mandatory” Simoniz. I feel like they sold their integrity for $500. To top it off, they mounted the snow tire & wheel package I supplied backwards. They are directional snows and 2 of the 4 were facing the wrong direction. I’ve purchased 15-20 cars from dealers in NY, PA, TX & IN. This was my worst experience ever. The only reason I went through with the deal was the price was too good. I will give a thumbs up to Steve Lemon who helped salvage the transaction but overall I would give dealership zero stars. They didn’t even change the oil and the car was clearly due for one per carfax, maintenance records & on board oil life monitor. More

by Disappointed buyer Verified Customer Verified Customer

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The whole experience from start to finish was fantastic! And I love my new SUV! And I love my new SUV! More

by samivan1122 Verified Customer Verified Customer

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Excellent dealership to work with! I contacted a few dealerships and Otto was the only dealership willing to work with me via email. All other dealerships wanted me to come in first an I contacted a few dealerships and Otto was the only dealership willing to work with me via email. All other dealerships wanted me to come in first and wouldn't provide any information over E-mail or text. Times have changed, buyers want to research and negotiate over Email or Texts not in an office. Buyers want the paperwork done and ready for them. Buyers no longer want to spend hours in a dealership. The team at Otto nailed this! With-in 2 business days of first contact deal was done via 2-3 emails and 2-3 text messages and 1 phone call. Drove 3 hours to sign paperwork which took another 30 minutes tops....maybe! That is how it should be. Declan, Sean & Dan great job, appreciate the seamless transaction! More

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