Sean McKinnon

Since 2021, I have bought 3 brand new vehicles at LM Toyota and one used vehicle. The used vehicle was purchased a few months ago. Upon buying the used vehicle, I was told it had new tires, new battery, Toyota and one used vehicle. The used vehicle was purchased a few months ago. Upon buying the used vehicle, I was told it had new tires, new battery, and full service etc, etc. Within a few months of purchase, tires were found to be 5-6 years old (wow my bad for believing the store and not checking for myself), and the battery needed to be replaced. After I paid for these services, I had told my salesman what happened and within a day, he called me from the GM Sean's office, with Sean the GM present and speaking to me in the background. I was told I would receive 800.00 of the total bill in a refund. I was first told the woman who cuts the checks was out of the office until the following week, and upon her return, my check would be cut. When that did not happen, I called to check on it and was transferred to a couple of different people, whom "knew nothing about this." I was told I would receive a call back and matters would be handled and figured out. I still have not received that call back or a check in the mail. I am very disappointed as a return customer, who has never even asked for a price drop on any vehicle I have purchased. Will be buying my next new car elsewhere:(. More

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The staff was helpful throughout the total experience . My Venza arrived sooner than expected..Mr. Wali is the best! My Venza arrived sooner than expected..Mr. Wali is the best! More

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Very happy with their total effort. Love the new Venza and the service I receive. Love the new Venza and the service I receive. More

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Excellent staff and a wonderful place to do work while my Toyota is in service. Toyota is in service. More

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Hope dealers become a thing of the past This was my first car buying experience and it lived up to all the hype I expected of getting gouged. Thanks to this place I can be a race car driver This was my first car buying experience and it lived up to all the hype I expected of getting gouged. Thanks to this place I can be a race car driver with useless nitrogen in my tires, if it’s even in there since I have no way to check that myself. They’ll fix my credit for me if my identity gets stolen which seems likely based on the increase in spam email I’ve gotten since handing over my email address. Thanks for the over priced car I guess. Hope it lasts long enough that next time I buy one dealerships like you can no longer operate this type of business model due to the millenial generation deciding we don’t need this kind of treatment. More

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