Sean did an excellent job and on the ball to answer an
questions that I had, even where and if the 2021 ford explorer has a recovery hook I'm the front. You were over an hour to get to the dealership, but
questions that I had, even where and if the 2021 ford explorer has a recovery hook I'm the front. You were over an hour to get to the dealership, but was well worth the drive for the service and help we received.
Thank you again for making it personal.
Sincerely, Tim Cooper
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by retcoop77
Verified Customer
Verified Customer
Jan 18, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your kind words, Tim, and for taking the time to leave us this wonderful feedback!
Easy to work with no pressure didn't take long to finish
the deal.satisfied.
the deal.satisfied.
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by dougmcfadden24
Dec 28, 2023 -
Ken Ganley Ford Norton responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
We loved our experience here.
They were helpful, efficient, and knowledgeable. It was the quickest and easiest car buying experience we’ve ever had.
They were helpful, efficient, and knowledgeable. It was the quickest and easiest car buying experience we’ve ever had.
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by taragreen113
Dec 17, 2023 -
Ken Ganley Ford Norton responded
Thank you, Tara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!
Dec 19, 2023 -
Ken Ganley Ford Norton responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
i bought a truck with a clean carfax (or so i thought).
.about a couple months after i bought it,.i wanted to mud flaps on it,.thats when i noticed the damage on the truck,..and the more i looked,..the wors
.about a couple months after i bought it,.i wanted to mud flaps on it,.thats when i noticed the damage on the truck,..and the more i looked,..the worse it got..i went back into the paper work they sent me and sure enough,.some of the parts they claim they replaced was do to the damage it had prior to me buying it online ,..the most upsetting part is i gave them $30 thousand dollars,..they havent even tried to make this right with me.
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by Mark
Dec 05, 2023 -
Ken Ganley Ford Norton responded
Hi Mark, we would like to discuss this with you at your earliest convenience. Your salesman Sean called you this morning, but no answer, so can you please call him back at #330-745-9081. Thanks!
The second vehicle that we bought here, would definitely
go back again for another one
go back again for another one
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by Abe Hershberger
Oct 09, 2023 -
Ken Ganley Ford Norton responded
Abe, Thank you for your business and this review. We're happy to hear Sean and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
From the moment I contacted the dealership, their follow
up, expertise and professionalism was second to none! I have purchased a few vehicles in my day and this experience by far was the best ever!!
up, expertise and professionalism was second to none! I have purchased a few vehicles in my day and this experience by far was the best ever!!
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by bharsh33
Sep 26, 2023 -
Ken Ganley Ford Norton responded
Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
They withheld some important issues about the truck .
.I voiced my thoughts...the salesman dident seem to care.
.I voiced my thoughts...the salesman dident seem to care.
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by Mark
Verified Customer
Verified Customer
Sep 24, 2023 -
Ken Ganley Ford Norton responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Sep 29, 2023 -
Mark responded
only receved 1 key,..tires were original 65 thousand miles..they claimed they had more then 50% tread left..my dealer said they were less,..i watched him check them..,my dealer was right..i bought mudflaps for the truck when i was installing them thats when i noticed the damage to the rear of the truck..i bought this truck because it had a clean carfax,.(so i thought)...i trusted this dealer on everything cause of the long distance from me...if i have seen this truck in person..i would not have bought it for anywhere close to the price...very disappointed i was took advantage of.
Nov 08, 2023 -
Mark responded
nobody has made any attempt to make right selling a wrecked truck to me with supposedly clean carfax,.
Excellent dealership.
Excellent sales professional. This is the second time I bought a car from them. The guys I interacted with were all very professional and excellen
Excellent sales professional. This is the second time I bought a car from them. The guys I interacted with were all very professional and excellent.
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by Jbconglose
Sep 06, 2023 -
Ken Ganley Ford Norton responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
The process was quick and painless.
They worked with my schedule and it was easy to coordinate. Sean was fantastic to work with. Very personable and helpful.
They worked with my schedule and it was easy to coordinate. Sean was fantastic to work with. Very personable and helpful.
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by Kayla
Aug 29, 2023 -
Ken Ganley Ford Norton responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Kayla, for choosing Ken Ganley Ford Norton!
Tony was great!
The first car was junk, but Tony and the crew quickly made it better by finding something even better for me. I would purchase again!
The first car was junk, but Tony and the crew quickly made it better by finding something even better for me. I would purchase again!
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by hollys1979
Jul 31, 2023 -
Ken Ganley Ford Norton responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.