Sean Preston | Page 27

I started going to your service department in 2019, when I moved to Lancaster I was told by another Lexus owner to go Toyota because they do a great job, so I did and I am very happy to this day…everyone th I moved to Lancaster I was told by another Lexus owner to go Toyota because they do a great job, so I did and I am very happy to this day…everyone that I had engage with in your service department is so professional and most all very knowledgeable and as a woman I appreciate that. Toyota your number one in my book okkkkkkkkkkkkkkk🤣😊🙋🏽‍♀️👍🏽❤️👏🏽👏🏽👏🏽 More

by Glenda Dukes-Sonkur Verified Customer Verified Customer

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This dealership is awesome, best in the antelope Valley! Their customer service is the best and each and every employee treat you excellent! Their customer service is the best and each and every employee treat you excellent! More

by KENNY.HEIL8 Verified Customer Verified Customer

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This Dealer ship is great , they will do repairs on all cars not just Toyota , that is invaluable I know I can trust the Service department for all my repairs they have master certified technicians Here at cars not just Toyota , that is invaluable I know I can trust the Service department for all my repairs they have master certified technicians Here at Toyota of Lancaster, good prompt service thank you More

by TONYCARDEALDOYLE Verified Customer Verified Customer

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There was a little hiccup in the beginning: I went to the dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota of Lancaster recently switched to a new system called Tekion. I corrected her by informing her I had already spoken with someone that morning who stated that would not be an issue, and reassured me that my entire service history was available, and I would be able to receive a printout in-person at the dealership. After clearing that up, I was introduced to a manager who provided me excellent service. He was able to switch between the two systems to e-mail me a record of my complete service history. I did have to check for duplicates, but he was kind and patient enough to cooperate with me and provide me the missing record upon request. I really appreciate the manager's time, patience, and assistance. One issue that I have with previous service experiences I've had there is with my vehicle's brakes. I've mentioned numerous times to several employees that my brakes sound funny when I come to a sudden stop. There's also something wrong with the sensor, because it tends to go off when I'm driving downhill, and there's a curve with vehicles parked on the side. The employees would tell me that the sound I was hearing seemed normal, and I never felt like they were taking my concerns seriously. More

by MICHELE_H Verified Customer Verified Customer

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I usually experience great service at this dealership. The service technicians put forth their best efforts to resolve my car issue. I will continue to get my car serviced at this dealership. The service technicians put forth their best efforts to resolve my car issue. I will continue to get my car serviced at this dealership. More

by hdbylou Verified Customer Verified Customer

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Friendly service and had me in and out in no time would recommend for sure recommend for sure More

by JOSE157043 Verified Customer Verified Customer

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The wait is extremely long for an oil change even if you have an appointment! It took them 5 hours to complete my oil change! This is ridiculous! Unfortunately I purchased the oil change package so I’m stuc have an appointment! It took them 5 hours to complete my oil change! This is ridiculous! Unfortunately I purchased the oil change package so I’m stuck here! More

by ROCIOMONTAGNER Verified Customer Verified Customer

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Toyota service department is always polite courteous and helpful to make sure that you’re satisfied with the service that they give you their convenient Uber service which is free takes you to work or at ho helpful to make sure that you’re satisfied with the service that they give you their convenient Uber service which is free takes you to work or at home the wait time was 10 minutes for an Uber Uber was friendly if I ever have a problem call Matt Finley and he always make sure that things are taking care of to 100% satisfied application More

by VYONNEE49 Verified Customer Verified Customer

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Great team and excellent customer service. Always keeps me up to date and takes time to listen to all my concerns. Always keeps me up to date and takes time to listen to all my concerns. More

by O_ZELAYA9 Verified Customer Verified Customer

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Excellent customer service, the greeter was very nice ,masks were on, great hospitality!! But I would want the driver or whoever wearing gloves handling my car! I got back home and felt uncomfortable, wh ,masks were on, great hospitality!! But I would want the driver or whoever wearing gloves handling my car! I got back home and felt uncomfortable, what if I had COVID? Only a detailer would understand(me) how disgusting is it to touch a car that’s not yours. Go and ask ur detailer?🤢 see what he says Thank you Toyota for the service! I do appreciate it god bless 😇 I care about my loved ones , have a nice day 🤙🏻 More

by HENRYBPC.HB Verified Customer Verified Customer

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