Sean Stuart | Page 23

Great car buying experience! Very pleasant experience. I was treated with respect and they worked really hard over about 2 weeks to help me get the right deal! We found the perfec Very pleasant experience. I was treated with respect and they worked really hard over about 2 weeks to help me get the right deal! We found the perfect truck for my family! We lived over an hour away and they worked hard to have as much ready for us when we got there so that they did not take too much of our time and I really appreciated that! More

by KYLE60 Verified Customer Verified Customer

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Sean Stuart Sean was very helpful and personable. I went back to Ferguson because of his help. He has been there a long time and definitely deserves a promotion! Sean was very helpful and personable. I went back to Ferguson because of his help. He has been there a long time and definitely deserves a promotion! More

by HEYJUDEDEM Verified Customer Verified Customer

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Good experience, but I wish they were a little more forward I inquired about a used 2015 GMC Acadia I found online, and I was connected to Sean Stuart. In our first conversation, I expressed to Sean that my wi I inquired about a used 2015 GMC Acadia I found online, and I was connected to Sean Stuart. In our first conversation, I expressed to Sean that my wife and I were looking at another Acadia with a rival dealership. I gave him the information regarding the other Acadia and he texted me a short while later with a better offer on the one in Ferguson's possession. Both models were 2015's and both had the SLT trim, however, Ferguson's had 7k fewer miles and the sunroof package. My wife loved this. We drove down that evening to test drive and talk about financing. My wife and I took it for a test drive, checked out the interior and gadgets. We walked around the vehicle as well, but it was very hard to make out any damage, as the truck is dark in color and it was very dark and rainy that evening. When we arrived back from test driving, my wife and I sat down to discuss with Sean. I told him if we are to buy this vehicle we wanted the windows tinted, new windshield wiper blades, and the interior detailed, as it looked a little dirty. Sean told me that wouldn't be an issue. We then visited with Krystal Marazzi in the finance office. She was a lot of fun to work with and made our experience very enjoyable. I did get frustrated when my wife and I were offered a 6+% interest rate and it felt like I had to negotiate that down to fit my credit score. After that evening, the plan was to come back on Monday to sign the paper's and drive the SUV home after the windows were done and the interior was detailed. I received a call from Sean asking for me to come in on Saturday to close the deal. I expressed what my expectations were for Monday and that I was told the truck in mine and it would be set aside. I was then asked to put some hold money down so no one tried to take it. Sales tactic? Yes. Frustrating? EXTREMELY. So my family plans for that day were put on hold so we could go down and sign that paper's. After we signed the paper's and picked up the key's, Sean handed me a fuel card for a free tank of gas, which was really awesome. My family and I went to eat lunch and that's when we discovered the "bang up" job on the Acadia. It appears the Acadia had been wrecked at some point and not been bothered to be fixed. This large scuffs in the paint and dents were not easy to see in the dark. I've gone back since we've had it and tried to see if I just overlooked them, but no, they really are extremely hard to see. Being a 2015, I expect some scratches, maybe some dings, but this was a little much. Seeing how we had already signed the paper's we were stuck. My wife's excitement went a little dull, as we were forced into this purchase because her previous SUV had gone bad, but she was getting something she had wanted for a long time. On the following Tuesday, she took the truck in to be tinted and detailed. The tent looks good, but the truck was not detailed, again. I had asked Sean to do all this Saturday, but he said the tint shop was closed, however it would be cleaned and the new wipers put on. On Tuesday, the tint was done and the vehicle was vacuumed and wiped down, with real attention to detail. On the plus side, Krystal called me back a few days later and asked my wife and I to come back and sign more paperwork, she had found us a better interest rate, than what we had originally signed for. I'd like to give 3.5 stars, rather than a 3 or a 4. Sean was very professional and very easy to work with. Krystal was a blast. We knew she was staying late to work with us, but she never once treated us like a bother for having to stay. My biggest issue is not being forthcoming about the damage on the truck, especially with it being so late when we arrived. I'm in sales and I know that the goal is to close the deal, but I also feel every detail should be given to the customer, as well. I can't say for certain we would have changed our minds about the SUV, but at the least the shock and feeling of being deceived wouldn't have been there. I also find it disappointing that the truck wasn't detailed like we spoke about. My wife is enjoying the Acadia. She couldn't be happier with the performance and room it provides. The bells and whistles that came with it are fun too. I'd recommend a purchase from Ferguson's, just be very intense with your review of the vehicle and be ready to haggle interest rates. More

by RRW Verified Customer Verified Customer

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Found car online..just what we wanted. Sean was knowledgeable and didn’t use any pressure which we appreciated. Josh and Rocky were friendly and helpful. Love our car. Was a good experience Sean was knowledgeable and didn’t use any pressure which we appreciated. Josh and Rocky were friendly and helpful. Love our car. Was a good experience. More

by BILLANDEARLENE1125 Verified Customer Verified Customer

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Not pushy! We found a vehicle online and called and were immediately set up with Sean! He was informative and helpful and let us take our time in looking! We had We found a vehicle online and called and were immediately set up with Sean! He was informative and helpful and let us take our time in looking! We had our six month old baby with us and not one person made comments or gave us bad looks when he got upset or made noise. Extremely down to earth and a pleasure to work with! More

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Always Helpful! Always helpful and listen to my concerns. They always go out of their way to address my concerns. I'll be a customer for life! Always helpful and listen to my concerns. They always go out of their way to address my concerns. I'll be a customer for life! More

by okbene3 Verified Customer Verified Customer

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Exellent Great help with the new car purchase. All involved were there to help. During the intire purchase process I felt the entire organization was there Great help with the new car purchase. All involved were there to help. During the intire purchase process I felt the entire organization was there to help. More

by MWILLIAA Verified Customer Verified Customer

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South Carolina Sean took care of me, picked me up from the airport so I would fly out again if it was a deal was right.Drove back 15 hours straight no problem Sean took care of me, picked me up from the airport so I would fly out again if it was a deal was right.Drove back 15 hours straight no problem More

by EDGARBROWN54 Verified Customer Verified Customer

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