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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 8

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

November 09, 2025

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Employee Rating

Sean was great! We had a good conversation about old VWs, we are both fans of the old adverts. He processed my service order with no issues and made it all very easy More

by SUSANJAMES789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Nov 09, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Our team is glad to hear you enjoyed the conversation and service process. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback.

November 06, 2025

Dealership Rating
Employee Rating

Brought my 2020 VW Passat in for her 60k mile service - professionalism from start to finish. Sean gave me the exact plan, quote, and updated news at the end. Thank you for a job well done! More

by New-2-me Jetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you trusting Dirito Brothers Walnut Creek Volkswagen with your 2020 VW Passat's service. Our team aims to keep you informed every step of the way. Thank you for your feedback.

November 04, 2025

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Employee Rating

It was great working with Sean. He was very helpful and got the job done in time. More

by KISHOR_KSG
Service Communication
Recommend Dealer
Yes
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Nov 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and are glad our team assisted you efficiently. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

November 03, 2025

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Employee Rating

Great experience with the service department for fixing a problem that was covered by the certified pre-owned warranty. More

by hsuman24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about our service department. At Dirito Brothers Walnut Creek Volkswagen, we aim to provide thorough service for issues covered by the certified pre-owned warranty. Thank you for choosing us.

November 01, 2025

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Employee Rating

Sean was awesome as always. No wait, took care of everything and got my car back early More

by MAUDP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

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Nov 01, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your continued trust in our team at Dirito Brothers Walnut Creek Volkswagen. It's great to hear everything was handled promptly. Thank you for sharing your experience.

October 30, 2025

Dealership Rating
Employee Rating

Sean provides excellent customer service. Transparent communication through the repair process helped me make informed decisions. More

by gcw25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your recognition of our team's communication efforts. Transparency in the repair process is important to us at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your experience.

October 24, 2025

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Employee Rating

I was well cared for during my recent service visit. Service was thorough and timely. More

by fikus222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about our service. Our team at Dirito Brothers Walnut Creek Volkswagen aims to provide thorough and timely care. Thank you for choosing us.

October 22, 2025

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Employee Rating

Very efficient and very happy with service - everyone was kind and friendly and helpful. I’ll be back :) More

by DUNNLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Oct 22, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We are glad our team could provide you with excellent service. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

October 22, 2025

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Employee Rating

Great service, helped with my oil change and also ordered me a Lyft to and from home. More

by yurendig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Oct 22, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback. Our team is glad you had a smooth experience with your oil change and transportation.

October 21, 2025

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Employee Rating

Our service advisor provided us with a great experience. He made sure that we stayed informed and that we were fully satisfied. More

by G.HENDERSONII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your positive experience at Dirito Brothers Walnut Creek Volkswagen. We're glad our team was able to assist you effectively.

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