Sebastian Alvarez | Page 9

This will be the third time I am being asked to review the first appointment I had with Rye Subaru. My first appointment was for oil/tire rotation. I also needed service and an explanation on the cause of the first appointment I had with Rye Subaru. My first appointment was for oil/tire rotation. I also needed service and an explanation on the cause of the RT passenger electric window not seating and closing intermittently. When told service was done and car was ready, I paid bill and walked out to where I was told to find car. In previous dealers, the service adv walks you out for any additional questions. I was once with a dealer in Duchess County who washes the cars after all services were completed. Upon getting in the car, I noticed it did not have a paper floor mat that all dealers have always used. I first noticed the odor of the WD40 used to apparently retrack the electric window. I ran it up and down a few times and it seemed to work as it should. As of this writing, the electric window has been operating as it should. I was disappointed with the over spray left on the door panel. Later that afternoon, as I walked around the car, I was in awe to find several full-size Oil fingerprints at the edge of the hood where one would be to close it. So, it seems this shop is much in a hurry to complete the work requested and not take a few extra minutes to back track and do some necessary touchup cleaning. After seeing this, I am not in any hurry to come back here for service. I have two other dealerships in my area which I can easily get to more quickly. I did not get any feedback from the previous reviews I've completed. Apparently, this type of issue is not on their radar to address. During the purchase process of my Legacy, I had a good feeling about this dealership. Especially because of the area of it serves. My Sales rep was outstanding during the purchase process. I felt the service dept. would be just as good. It wasn't. More

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Service on the car was done faster than I expected. I am glad I scheduled an appointment ahead of time and was able to wait at the location. Thanks I am glad I scheduled an appointment ahead of time and was able to wait at the location. Thanks More

by VOCATIONSFACTORY Verified Customer Verified Customer

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Great transaction. Ronnie went out of his way to find the car with the right options that I wanted. Ronnie went out of his way to find the car with the right options that I wanted. More

by BUGSY22473 Verified Customer Verified Customer

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Seemed to be attentive and concerned About my needs Service writer was very knowledgable About my issues Service writer was very knowledgable About my issues More

by LEMARBOB Verified Customer Verified Customer

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Excellent service. Very professional. Rye Subaru service staff solved the problem I had very efficiently. Very professional. Rye Subaru service staff solved the problem I had very efficiently. More

by JACKIECABRERA106 Verified Customer Verified Customer

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Sebastian Alvarez was friendly, courteous, and professional. I got my car serviced (routine maintenance) in one hour. professional. I got my car serviced (routine maintenance) in one hour. More

by LNATHAN12 Verified Customer Verified Customer

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Service was great, my car was done promptly. My only issue was the miscommunication with the dealership and the maintenance department. I was under the impression I was not going to be charged. My only issue was the miscommunication with the dealership and the maintenance department. I was under the impression I was not going to be charged. The price was pretty fair though. More

by LAURAJANAYA1989 Verified Customer Verified Customer

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Very efficient and friendly staff. They got my oil change done in a timely manner. Even before the given time it would take! They got my oil change done in a timely manner. Even before the given time it would take! More

by TJMKFAMILY Verified Customer Verified Customer

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I felt that Farid worked hard to get me a good deal on my Crosstrek, and was helpful in answering my questions. my Crosstrek, and was helpful in answering my questions. More

by DBRSCHNEIDER Verified Customer Verified Customer

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Mr Alvarez is an outstanding service writer. He really seeks to understand the issues I have with my car and work to rectify them. He really seeks to understand the issues I have with my car and work to rectify them. More

by DLROTH1441 Verified Customer Verified Customer

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