Service Department | Page 35

It was a busy atmosphere at dealership but they seemed set up to handle people quickly. I had to leave my car (given a very nice loaner) and my car was not ready until the next day due to their backlog. D set up to handle people quickly. I had to leave my car (given a very nice loaner) and my car was not ready until the next day due to their backlog. Defective airbag was replaced as requested but when I started to leave after repair I noticed air conditioning not working. Had to ask to have it plugged in since the service person forgot to do it. My phone holder was not replaced and it was thrown in back seat. I was reinstalling phone holder in dash when I discovered air conditioner not working. It was lucky I discovered it before I drove 30 minutes home. Also next day I had to return a flashlight that the mechanic left in my car. Folks were nice but lacked attention to detail. More

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they completed an oil change on my 2014 Outback. over 90k miles. they did not try to sell me any services i did not need. thank you. 90k miles. they did not try to sell me any services i did not need. thank you. More

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I think that this is the best dealership around. I got my car at a great price. I also another Subaru that I have serviced here even though I did not buy it at Subaru of Jacksonville because of the customer car at a great price. I also another Subaru that I have serviced here even though I did not buy it at Subaru of Jacksonville because of the customer service. More

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Fast, efficient and friendly service from the service department. I love the Express service and how quickly the work gets done. Completely satisfied with this dealership. department. I love the Express service and how quickly the work gets done. Completely satisfied with this dealership. More

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Everyone qas very nice and polite. Also everyone that was there congratulate me on the car purchase. It was a no pressure situation on looking/ purchasing the subaru outback there congratulate me on the car purchase. It was a no pressure situation on looking/ purchasing the subaru outback More

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Thank you to Josh and his team at Subaru of Jacksonville for your kind, caring demeanor and outstanding professionalism. We were on I95 just South of Jacksonville, headed home to NY. The truck in front of for your kind, caring demeanor and outstanding professionalism. We were on I95 just South of Jacksonville, headed home to NY. The truck in front of us dropped a shelving unit straight across the entire lane. There was a ravine to our left and a motorcycle rally to our right. Our Outback went right over the furniture with nothing but a little damage to the bumper. The service department had us checked out and safely back on the road in a jiffy! More

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Always helpful friendly. Great customer service. Make good recommendations regarding vehicle maintenance and repair. Looking forward to future service and vehicle purchases. Everyone should at least go t good recommendations regarding vehicle maintenance and repair. Looking forward to future service and vehicle purchases. Everyone should at least go to Subaru of Jacksonville when car shopping More

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Mike Needham is the best service advisor I’ve had the pleasure of doing business with. He took care of all my needs and explained the repairs in detail. Saved me a little money too. Thanks to SOJAX! pleasure of doing business with. He took care of all my needs and explained the repairs in detail. Saved me a little money too. Thanks to SOJAX! More

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I was at Subaru because I had a dead battery - the 2nd one in 3 years. The first time I was in and out with a brand new battery because the car was still under factory warranty. When I had a dead bat one in 3 years. The first time I was in and out with a brand new battery because the car was still under factory warranty. When I had a dead battery for the 2ND time, I was very upset because a battery should last longer than 18 months. The car was no longer under warranty, however; the battery came with a 30 month warranty. When I arrived at the dealership with the dead battery, I was initially told I would receive a new battery - which is what I wanted. Imagine my dismay when after waiting over 2 hours, I walked outside and see your tech trying to CHARGE THE OLD BATTERY. After several conversations and more time, I was told I would get a new battery. When I arrived home, I looked under the hood and it looks like the old battery was only recharged....doesn't look like a new battery, and I received no paperwork indicating it was a new battery. If this battery dies after 18 months, I will NOT buy another Subaru from this dealership. I have purchased 2 Outback models since 2010 from your dealership. The one I am now driving might well be the last purchase More

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Even though we were out of towners, They gave us a quick appointment to to fix a stuck key. Replaced shift lever at no charge. Service area well organized. Waiting area had coffee and snacks. All in al appointment to to fix a stuck key. Replaced shift lever at no charge. Service area well organized. Waiting area had coffee and snacks. All in all a stress free experience More

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