Service Department | Page 36

I was at Subaru because I had a dead battery - the 2nd one in 3 years. The first time I was in and out with a brand new battery because the car was still under factory warranty. When I had a dead bat one in 3 years. The first time I was in and out with a brand new battery because the car was still under factory warranty. When I had a dead battery for the 2ND time, I was very upset because a battery should last longer than 18 months. The car was no longer under warranty, however; the battery came with a 30 month warranty. When I arrived at the dealership with the dead battery, I was initially told I would receive a new battery - which is what I wanted. Imagine my dismay when after waiting over 2 hours, I walked outside and see your tech trying to CHARGE THE OLD BATTERY. After several conversations and more time, I was told I would get a new battery. When I arrived home, I looked under the hood and it looks like the old battery was only recharged....doesn't look like a new battery, and I received no paperwork indicating it was a new battery. If this battery dies after 18 months, I will NOT buy another Subaru from this dealership. I have purchased 2 Outback models since 2010 from your dealership. The one I am now driving might well be the last purchase More

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Even though we were out of towners, They gave us a quick appointment to to fix a stuck key. Replaced shift lever at no charge. Service area well organized. Waiting area had coffee and snacks. All in al appointment to to fix a stuck key. Replaced shift lever at no charge. Service area well organized. Waiting area had coffee and snacks. All in all a stress free experience More

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Outstanding work and customer service. Everyone at the dealership is very friendly, very knowledgeable, very helpful in any ways and they are making you feel very special. dealership is very friendly, very knowledgeable, very helpful in any ways and they are making you feel very special. More

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I have owned over a dozen Subaru’s since 1990. After moving to Jacksonville,Fl. From San Diego in 2003 Jerry Johnson has been my salesman and my friend ever since. I have purchased 7 vehicles from Jerry moving to Jacksonville,Fl. From San Diego in 2003 Jerry Johnson has been my salesman and my friend ever since. I have purchased 7 vehicles from Jerry over the years and have enjoyed the experience of dealing with everyone at the dealership from sales, parts and the service department. More

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The staff was nice, friendly, and informative. They have a place to wait where there are complimentary food and drinks available. Not much available for children. a place to wait where there are complimentary food and drinks available. Not much available for children. More

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Although everyone at Subaru JAX is exceptional, special recognition to Josh in service. Thorough, professional and a pleasure to work with! Highest recommendation! We will only service our vehicle here! recognition to Josh in service. Thorough, professional and a pleasure to work with! Highest recommendation! We will only service our vehicle here! More

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Bought my Forester here in 2018 and have had great PM visits since, as well as the good experience buying. Keep up the good work! visits since, as well as the good experience buying. Keep up the good work! More

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First service visit to Subaru and again, I could not have asked for any better experience. Mike Needham was pleasant, professional, and listened to what I needed to have done. He answered all my questions asked for any better experience. Mike Needham was pleasant, professional, and listened to what I needed to have done. He answered all my questions and saw to it that my new car was well attended. While I was waiting, I spoke with Jerry, from whom I bought my car. He once again reiterated that if I have any questions or concerns all I have to do is ask. In less than thirty minutes, I was on my way home. I should have shopped Subaru sooner, but so happy and thankful I finally did!!! More

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I took my car in for service for an oil change and free multi-point inspection on President's Day. Gabriel checked me in considering oil change and multi-point inspection doesn't require an appointment ti multi-point inspection on President's Day. Gabriel checked me in considering oil change and multi-point inspection doesn't require an appointment time. The oil change and multi-point inspection took longer than it should have considering I didn't think I had major problems. Gabriel told me that I'll need a new windshield wipers, oil pan and motor belt. A new oil pan and motor belt was worth the expense for me considering how messed up the roads of Jacksonville are and it was going to be changed for the first time since owning the car for 5 years straight. Service Dept. also did their best in keeping their prices low and I do make sure to use their service coupons if things are not under warranty. It was going to take about 2-3 hours extra to do, but it ended up being 4-5 extra hours since more people were coming into service than going out. I didn't complain because I had things to do in between and Gabriel consulted with Dan Jr. to lend me a loaner in the meantime for a few hours and the assigned technician, Julio, needed to have his lunch break, too, along with Dan Jr. and Gabriel. More

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Very happy with Subaru of Jax. They are very customer service oriented, and professional. Josh and the service department experience has been painless. I would definitely recommend Subaru of Jax. service oriented, and professional. Josh and the service department experience has been painless. I would definitely recommend Subaru of Jax. More

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