Service Department | Page 36

Outstanding work and customer service. Everyone at the dealership is very friendly, very knowledgeable, very helpful in any ways and they are making you feel very special. dealership is very friendly, very knowledgeable, very helpful in any ways and they are making you feel very special. More

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I have owned over a dozen Subaru’s since 1990. After moving to Jacksonville,Fl. From San Diego in 2003 Jerry Johnson has been my salesman and my friend ever since. I have purchased 7 vehicles from Jerry moving to Jacksonville,Fl. From San Diego in 2003 Jerry Johnson has been my salesman and my friend ever since. I have purchased 7 vehicles from Jerry over the years and have enjoyed the experience of dealing with everyone at the dealership from sales, parts and the service department. More

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The staff was nice, friendly, and informative. They have a place to wait where there are complimentary food and drinks available. Not much available for children. a place to wait where there are complimentary food and drinks available. Not much available for children. More

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Although everyone at Subaru JAX is exceptional, special recognition to Josh in service. Thorough, professional and a pleasure to work with! Highest recommendation! We will only service our vehicle here! recognition to Josh in service. Thorough, professional and a pleasure to work with! Highest recommendation! We will only service our vehicle here! More

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Bought my Forester here in 2018 and have had great PM visits since, as well as the good experience buying. Keep up the good work! visits since, as well as the good experience buying. Keep up the good work! More

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First service visit to Subaru and again, I could not have asked for any better experience. Mike Needham was pleasant, professional, and listened to what I needed to have done. He answered all my questions asked for any better experience. Mike Needham was pleasant, professional, and listened to what I needed to have done. He answered all my questions and saw to it that my new car was well attended. While I was waiting, I spoke with Jerry, from whom I bought my car. He once again reiterated that if I have any questions or concerns all I have to do is ask. In less than thirty minutes, I was on my way home. I should have shopped Subaru sooner, but so happy and thankful I finally did!!! More

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I took my car in for service for an oil change and free multi-point inspection on President's Day. Gabriel checked me in considering oil change and multi-point inspection doesn't require an appointment ti multi-point inspection on President's Day. Gabriel checked me in considering oil change and multi-point inspection doesn't require an appointment time. The oil change and multi-point inspection took longer than it should have considering I didn't think I had major problems. Gabriel told me that I'll need a new windshield wipers, oil pan and motor belt. A new oil pan and motor belt was worth the expense for me considering how messed up the roads of Jacksonville are and it was going to be changed for the first time since owning the car for 5 years straight. Service Dept. also did their best in keeping their prices low and I do make sure to use their service coupons if things are not under warranty. It was going to take about 2-3 hours extra to do, but it ended up being 4-5 extra hours since more people were coming into service than going out. I didn't complain because I had things to do in between and Gabriel consulted with Dan Jr. to lend me a loaner in the meantime for a few hours and the assigned technician, Julio, needed to have his lunch break, too, along with Dan Jr. and Gabriel. More

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Very happy with Subaru of Jax. They are very customer service oriented, and professional. Josh and the service department experience has been painless. I would definitely recommend Subaru of Jax. service oriented, and professional. Josh and the service department experience has been painless. I would definitely recommend Subaru of Jax. More

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Excellent, reliable, and great communication throughout the process. They were thourough and did not rush a solution and took the time to identify the problem found only under certain conditi ons. Thank the process. They were thourough and did not rush a solution and took the time to identify the problem found only under certain conditi ons. Thank you! More

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The service wait was bearable, the promised services are not all listed on the invoice, so I am concerned if the ozone treatment, fuel treatment and induction treatment were ever done. I have a long history not all listed on the invoice, so I am concerned if the ozone treatment, fuel treatment and induction treatment were ever done. I have a long history with the dealership, both sales and service, but this time I am a bit disappointed. More

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