Shadi Darwich

The service was very good. Peter was very kind and polite. Rental car service was very quick and efficient. Peter was very kind and polite. Rental car service was very quick and efficient. More

by DLENTINED Verified Customer Verified Customer

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I bought a 2024 GLE 450e from Mercedes-Benz of West Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the r Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the repair into the due bill. Since the day I bought it, the brakes have also been squealing. A few months later, after only about 1,000 miles of driving, the car went into limp mode on the highway and multiple warning lights came on. I brought it in to address that issue, the scratch repair, and the brakes. The service department said the warning lights were due to a software update for the high-voltage system, but the bigger issue was everything else. They could not find any record of the due bill for the scratch repair, and despite calling the dealership five times and leaving messages with multiple people, I never got a callback from a manager. The scratch repair was never completed. I was also told the brakes are “glazed” and that the repair would cost about $2,000. That is very hard to accept on a vehicle that passed a 140-point CPO inspection only a few months earlier, especially when the brakes have squealed since day one. It makes me question whether the inspection was done properly or whether the brake issue was ignored. I also asked for the vehicle’s service records and have still not received them. Overall, this was a very disappointing experience, and I would strongly recommend prospective buyers avoid this dealership. More

by dmitry.goulik Verified Customer Verified Customer

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Ryder is truly amazing at what he does. He made purchasing so easy. He knew what I was looking for and got it for me. I will keep buying from him no matter what. 10/10 service all around. He made purchasing so easy. He knew what I was looking for and got it for me. I will keep buying from him no matter what. 10/10 service all around. More

by kjmuller41 Verified Customer Verified Customer

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I get good, reliable service from Mercedes Benz os West Covina. I'm happy with their service. Covina. I'm happy with their service. More

by oscar.omar.orozco.nasta82 Verified Customer Verified Customer

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Bought a Mercedes Benz G63 AMG, 2019, certified preowned. It was leaking oil in multiple area. waited from Dec 27, 2025 to Feb 11, 2026 for the completion of fixing the problem. Car was not fixed befo It was leaking oil in multiple area. waited from Dec 27, 2025 to Feb 11, 2026 for the completion of fixing the problem. Car was not fixed before the sales. Came with problem that took long time to fix, because it was 2-3 week job. More

by taekimdpm Verified Customer Verified Customer

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The best dealership. This is my 4th car from this dealership. Great customer care from them This is my 4th car from this dealership. Great customer care from them More

by SUSIGRODAN26 Verified Customer Verified Customer

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Their service was excellent and they are very welcoming, I don’t speak so much English,but they are helped me find translator ,it was great. I don’t speak so much English,but they are helped me find translator ,it was great. More

by huijunchen1971 Verified Customer Verified Customer

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Everything went so smoothly, Shadi was so incredibly helpful, I absolutely love my new car!! helpful, I absolutely love my new car!! More

by iglesias.ashley28 Verified Customer Verified Customer

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The process of service was super easy convenient and they were a very accommodating and took care of all my issues in a very timely prompt manner. I definitely recommend West Covina were a very accommodating and took care of all my issues in a very timely prompt manner. I definitely recommend West Covina More

by JASON Verified Customer Verified Customer

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The service was excellent and superior and a very knowledgeable, young man. My car was finished in record time knowledgeable, young man. My car was finished in record time More

by MSRUTHWILLIAMS1941 Verified Customer Verified Customer

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