Shahat Mohamed | Page 26

I do not know ho this dealership is rated this good, if I could give a 0 star review I would. Actually I would give it negative stars, the service was so bad I am going to contact the BBB. To start off, I ha could give a 0 star review I would. Actually I would give it negative stars, the service was so bad I am going to contact the BBB. To start off, I have been looking at a certain car for years, I could not get it because I was in another lease. Fast forward to now, I am out of that lease, in the meantime I contacted this place about obtaining the car. This is where things get messy, first when I came in to order, they did a hard inquiry on my credit report, which they aren't supposed to do yet. My score goes down cause of it, so as I am waiting for the car I get no updates from them all. I call Shahat Mohammed, the sales manager, I leave a message and no response. I then left him 3 more messages over the course of two weeks still no response. THIS IS THE SALES MANAGER, so you already know how it is going to be for the actual sales staff. Al Hussein, the worst salesman ever, I dont know how he is one of the top rated salesmen there. To start off, I told him I do NOT want to sign on anything but the order for the car, he tried to get me to sign off on an outrageous payment then and there, red flag number 2. Him along with Shahat do not respond to any questions you have or concerns, especiallly concerns. To the point that even in person they will talk over you and cut you off when you call them out on wrongdoing. Now it is time for delivery, before we even discussed numbers they ran 2 more hard inquiries on my credit, that is now 3. 3!!!!!! My credit score dropped significantly cause of this. So we get there and theyre like "once we sign these we are good to go and you can be on your way".....hold up what? I said specifically we won't discuss numbers until the car gets here and I do not want to sign unless we go over them, Red flag number 3 and 4. Then after trying to talk about numbers we took off one package to get the car cheaper, a 2,000 dollar package that is 450 at other toyotas. So once they take that off, they come back with the new price and of course, the MSRP was raised somehow, Red Flag Number 5. We took off a 2,000 dollar package, how did the MSRP go up $800?? They could not explain. Red Flag Number 6. After going through all this back and forth they said "we had the MSRP for the wrong car" so you mean to tell me I was going to sign off on a car and it wasn't even the right one??? Red flag number 7, If i would of signed off on that and you guys would of realized it was the wrong one, the deal would of fell through. That is far beyond unprofessional WTH. They quoted me a monthly payment of high 600s, when on the Toyota Manufacturers website, with all the same criteria as I was going to this deal with, the website said 533 a month, they could not grant this. WHY NOT? its you manufacturers prices but nope they were not budging on that price AT ALL. I forogt to mention the fact that they offered me a car that has a note of over 750 a month and told me they can get my payments to under 500. So when I confronted them about that, Al said " I should not have said that, that was my mistake". WHO SAYS THAT, why would a dealer promise and gurantee a certain payment and not stay true to their word. This place is so unprofessional, unorganized, rude and despicable. Shahat the Manager is not any better, I think the nicest person was the receptionist. I have been dreaming over this car for years, I have watched every video on Youtube and Tiktok about it, I have the car as the background on my phone. All of this just to run into this problem. I am leaving out a lot of other things that happened, but If I were you, I would STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS. Great credit gets you nowhere here. If you all have any questions on why not to go here, I will be delighted to answer them for you. More

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Roger was attentive, honest, and incredibly knowledgeable when I was purchasing my Tacoma. He was quick to respond and even sent a few videos of the vehicle prior to me making the 5 hour drive to Heiser. I w when I was purchasing my Tacoma. He was quick to respond and even sent a few videos of the vehicle prior to me making the 5 hour drive to Heiser. I will be purchasing my future vehicles and referring my family and friends to him! Colt was super quick with the finance paperwork and walked me through the additional plans that I could add. He was able to help me pick a certain add on that would be beneficial rather than pushing me to purchase something that I wasn’t sure of. More

by HAUGHOMB Verified Customer Verified Customer

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Heiser’s sales and service are always top rate. I have recommended them to many family members and friends. I have recommended them to many family members and friends. More

by mnpmcdee Verified Customer Verified Customer

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Heiser is our go to dealer! Always friendly staff and Al has been a great salesman to us for many years!!! 4 Toyotas and counting!!! Always friendly staff and Al has been a great salesman to us for many years!!! 4 Toyotas and counting!!! More

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Staff are very friendly and knowledgeable. They treat me very well and answer my questions. They treat me very well and answer my questions. More

by mohamed Elsheikh Verified Customer Verified Customer

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Working with Darrin was an absolute pleasure! He is kind, patient, and above all a consummate professional who is extremely knowledgeable about his product. He spent a lot of time explaining ever He is kind, patient, and above all a consummate professional who is extremely knowledgeable about his product. He spent a lot of time explaining every detail about our new car, patiently answering our many questions along the way. We could not have been in better hands! Highly recommend him. More

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Everyone was so polite and helpful! They worked hard to get us a vehicle that fit our expectations. They worked hard to get us a vehicle that fit our expectations. More

by GRNYPEG Verified Customer Verified Customer

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Completely happy with with the Heiser team and will go there again when we’re in the market for another car. there again when we’re in the market for another car. More

by garymgruel Verified Customer Verified Customer

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It’s something is not about the dealership it’s about Toyota. I bought a new car and it’s not working and getting charge for it. Toyota. I bought a new car and it’s not working and getting charge for it. More

by MOSTAFANASER2 Verified Customer Verified Customer

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Aisha and Shahat were extremely helpful. They went above and beyond and created a phenomenal customer experience. They went above and beyond and created a phenomenal customer experience. More

by DARRYLBENSON241 Verified Customer Verified Customer

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