Shahat Mohamed | Page 25

The people here are friendly and helpful. One of the better car buying experiences I’ve had. If they had been willing to adjust my price by a mere $250 or so - essentially not charging me mor One of the better car buying experiences I’ve had. If they had been willing to adjust my price by a mere $250 or so - essentially not charging me more than what the features were quoted for on my build order, I would have left a very happy customer. The gall to even quote the cost of a headset for $300 and try to justify that cost is beyond me. In addition, the cross rails for my car were quoted at $200 on the build but your dealership charged me $288. I found the headsets for a cost of $50 each at Andrew and didn’t even have to pay shipping. Lastly, is it really necessary to have a customer wait 6 hours to pick up a car? I arrived at 2:30pm and it was almost 9 when I left. No food. Thank you for the complimentary beverages. Alex, my sales person was friendly and put in extra work to get my car ready. Jakub, who handled finishing the financing was good to work with. So was Colt. I would recommend others to this dealership. I just think it could be so much better if the personnel were thinking a bit more about the customer’s experience. More

by ABHENDERS Verified Customer Verified Customer

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Everyone was super attentive and helpful with helping me find a vehicle. Thank you so much to the team! find a vehicle. Thank you so much to the team! More

by HollyMae Verified Customer Verified Customer

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Al was very helpful and informative about the cars/ trucks. I will recommend his services to others. trucks. I will recommend his services to others. More

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I would like to thank Altaf Hussain and Shahat Mohamed for giving me my second car. I'm so happy for all the great great customer services. Y'all make me feel like part of Heiser Toyota Family.Thank Yall for giving me my second car. I'm so happy for all the great great customer services. Y'all make me feel like part of Heiser Toyota Family.Thank Yall very much . I can't stop smiling.keep up the great work.from Laronda poe More

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Professional, courteous, timely service. All staff I have interacted with meet and often exceed these service standards. All staff I have interacted with meet and often exceed these service standards. More

by MONICAJWM Verified Customer Verified Customer

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Shahat is a man of his word. No surprises at the delivery. Thank you very much. No surprises at the delivery. Thank you very much. More

by DSPARKS7827 Verified Customer Verified Customer

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Nice and clean place. The people were very nice talking slow so I can understand. Showing me inside my car he was very good 👍 The people were very nice talking slow so I can understand. Showing me inside my car he was very good 👍 More

by KTHAO2011 Verified Customer Verified Customer

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My 2 problems were fixed problems were fixed promptly. I have one more to go. Surprised the vehicle wasn't washed. I have one more to go. Surprised the vehicle wasn't washed. More

by Kakmgk Verified Customer Verified Customer

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I do not know ho this dealership is rated this good, if I could give a 0 star review I would. Actually I would give it negative stars, the service was so bad I am going to contact the BBB. To start off, I ha could give a 0 star review I would. Actually I would give it negative stars, the service was so bad I am going to contact the BBB. To start off, I have been looking at a certain car for years, I could not get it because I was in another lease. Fast forward to now, I am out of that lease, in the meantime I contacted this place about obtaining the car. This is where things get messy, first when I came in to order, they did a hard inquiry on my credit report, which they aren't supposed to do yet. My score goes down cause of it, so as I am waiting for the car I get no updates from them all. I call Shahat Mohammed, the sales manager, I leave a message and no response. I then left him 3 more messages over the course of two weeks still no response. THIS IS THE SALES MANAGER, so you already know how it is going to be for the actual sales staff. Al Hussein, the worst salesman ever, I dont know how he is one of the top rated salesmen there. To start off, I told him I do NOT want to sign on anything but the order for the car, he tried to get me to sign off on an outrageous payment then and there, red flag number 2. Him along with Shahat do not respond to any questions you have or concerns, especiallly concerns. To the point that even in person they will talk over you and cut you off when you call them out on wrongdoing. Now it is time for delivery, before we even discussed numbers they ran 2 more hard inquiries on my credit, that is now 3. 3!!!!!! My credit score dropped significantly cause of this. So we get there and theyre like "once we sign these we are good to go and you can be on your way".....hold up what? I said specifically we won't discuss numbers until the car gets here and I do not want to sign unless we go over them, Red flag number 3 and 4. Then after trying to talk about numbers we took off one package to get the car cheaper, a 2,000 dollar package that is 450 at other toyotas. So once they take that off, they come back with the new price and of course, the MSRP was raised somehow, Red Flag Number 5. We took off a 2,000 dollar package, how did the MSRP go up $800?? They could not explain. Red Flag Number 6. After going through all this back and forth they said "we had the MSRP for the wrong car" so you mean to tell me I was going to sign off on a car and it wasn't even the right one??? Red flag number 7, If i would of signed off on that and you guys would of realized it was the wrong one, the deal would of fell through. That is far beyond unprofessional WTH. They quoted me a monthly payment of high 600s, when on the Toyota Manufacturers website, with all the same criteria as I was going to this deal with, the website said 533 a month, they could not grant this. WHY NOT? its you manufacturers prices but nope they were not budging on that price AT ALL. I forogt to mention the fact that they offered me a car that has a note of over 750 a month and told me they can get my payments to under 500. So when I confronted them about that, Al said " I should not have said that, that was my mistake". WHO SAYS THAT, why would a dealer promise and gurantee a certain payment and not stay true to their word. This place is so unprofessional, unorganized, rude and despicable. Shahat the Manager is not any better, I think the nicest person was the receptionist. I have been dreaming over this car for years, I have watched every video on Youtube and Tiktok about it, I have the car as the background on my phone. All of this just to run into this problem. I am leaving out a lot of other things that happened, but If I were you, I would STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS. Great credit gets you nowhere here. If you all have any questions on why not to go here, I will be delighted to answer them for you. More

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Roger was attentive, honest, and incredibly knowledgeable when I was purchasing my Tacoma. He was quick to respond and even sent a few videos of the vehicle prior to me making the 5 hour drive to Heiser. I w when I was purchasing my Tacoma. He was quick to respond and even sent a few videos of the vehicle prior to me making the 5 hour drive to Heiser. I will be purchasing my future vehicles and referring my family and friends to him! Colt was super quick with the finance paperwork and walked me through the additional plans that I could add. He was able to help me pick a certain add on that would be beneficial rather than pushing me to purchase something that I wasn’t sure of. More

by HAUGHOMB Verified Customer Verified Customer

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