Shane Hacker
Shane Hacker at Five Star Subaru of Grapevine

Shane Hacker | Page 7

Finance Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
75 Reviews
5.0

75 Reviews

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75 Reviews of Shane Hacker

December 10, 2023

Dealership Rating
Employee Rating

Very pleased with how Casey conduct business, and her customer service mentality. We chose Five Star because we worked with Casey one/two years back and like how she conducts business. More

by ERIC1CHEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Casey Pierce, Steve Lennon

Dec 11, 2023

Five Star Subaru of Grapevine responded

ERIC1CHEN, Thank you for working with Casey and the Five Star Subaru sales team again. We appreciate your loyalty and look forward to continue providing great customer care. As you begin enjoying your new car, please don't hesitate to contact Casey or me at 817-438-1700 with questions. Your complete satisfaction is the goal. Take care, Doug Laymon, Sales Manager

December 03, 2023

Dealership Rating
Employee Rating

Overall great experience. From trading in to finalizing car deal all within 1.5 hours. Quickest & most ethical Subaru dealership in DFW More

by CINNAMON.FRANKLIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hendricks

Dec 04, 2023

Five Star Subaru of Grapevine responded

Congratulations, Cinnamon, on your new car purchase at Five Star Subaru. David, Shane, and I welcome the chance to invite you back to the dealership to revist the features of your Subaru. We want you to fully enjoy your vehicle. Reach us any time at 817-438-1700. Thank you, Doug Laymon, Sales Manager

December 03, 2023

Dealership Rating
Employee Rating

Very professional and attentive in a straightforward manner. You made car buying a good experience unlike other dealers. Well done. More

by ROBERTSLEETJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews, Stephanie Pham

Dec 04, 2023

Five Star Subaru of Grapevine responded

Robert, Thank you for shopping at Five Star Subaru. We look forward to the opportunity to serve you in the future, and we hope to make your next visit even more enjoyable. If you have any further feedback, please feel free to reach out our team at 817-438-1700. We appreciate your loyalty, and your satisfaction is our top priority. Best regards, Doug Laymon, Sales Manager

November 20, 2023

Dealership Rating
Employee Rating

Very efficient and helpful service from all staff that I interacted with. Answered all of my questions and took the time to explain the features in my car. More

by rouba.shishakly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2023

Five Star Subaru of Grapevine responded

Rouba.shishakly, Assisting you with your automotive needs is our pleasure at Five Star Subaru. Feel free to reach out at 817-438-1700 whenever you have questions about your vehicle. Wishing you safe travels, and thank you once more for supporting our dealership. Best regards, Doug Laymon, Sales Manager

November 18, 2023

Dealership Rating
Employee Rating

It was worth the drive. Thank you! I love my new car. It was straight forward and no frills. Appreciate your honesty and integrity. More

by DGOTTFELD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams, Steve Lennon

Nov 19, 2023

Five Star Subaru of Grapevine responded

Congratulations DGOTTFELD on your new Subaru. Thank you for trusting in the Five Star Subaru sales team and reach out to 817-438-1700 with technical questions any time. We are here for you. Enjoy! Best regards, Doug Laymon, Sales Manager

November 14, 2023

Dealership Rating
Employee Rating

Mr. Cooper was an excellent sales person. He listened to what we wanted and was very accommodating. More

by BKAPETE1720
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darrell Cooper

Nov 15, 2023

Five Star Subaru of Grapevine responded

Thank you, BKAPETE1720, for shopping at Five Star Subaru. Darrell and our staff continue to be available at 817-438-1700 for questions. Let us know how we can address technical or care concerns. Take care, Doug Laymon, Sales Manager

November 09, 2023

Dealership Rating
Employee Rating

Thanks for answering my questions. Everyone at all times were trustworthy and helped me buy what “I” wanted. I also appreciate the follow ups from Casey same day and the 5th day Se More

by WJSRUN1144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Inim, Casey Pierce

Nov 09, 2023

Five Star Subaru of Grapevine responded

WJSRUN1144, We appreciate you at Five Star Subaru and we want what you want. If there is anything else we can do for you, please reach us at 817-438-1700. We look forward to installing the hitch and seeing you again. Thank you for your business and support. Take care, Doug Laymon, Sales Manager

November 03, 2023

Dealership Rating
Employee Rating

I had a great experience at Five Star Subaru. Jeremy was very helpful in educating me on the '23 Forester that I ended up buying. From my trade in, to the closing, it was all done in under 2.5 hr More

by BRENTC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews

Nov 04, 2023

Five Star Subaru of Grapevine responded

BRENTC, Treating our Five Star Subaru customers like family is at the heart of what we do, and we appreciate your recommendation of our dealership. Your kind words mean a lot to us, and we're here at 817-438-1700 whenever you need assistance. Thank you for your trust in Jeremy, and we look forward to serving you again in the future! Enjoy your Forester, Doug Laymon, Sales Manager

November 01, 2023

Dealership Rating
Employee Rating

Really great experience from the moment we walked in and through the whole buying process. More

by Chrissy Holmes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 02, 2023

Five Star Subaru of Grapevine responded

Chrissy, We're delighted to hear that your buying experience at Five Star Subaru was great. Customer satisfaction is our priority, and we're here to make your experience as smooth and enjoyable as possible. If you have any more feedback or need further assistance, please feel free to share it with us at 817-438-1700. Customer service continues to be a priority. Thank you, Doug Laymon, Sales Manager

October 12, 2023

Dealership Rating
Employee Rating

Overall I was very satisfied with everything with the exception that I kept asking for the actual interest rate and it was never shared until I was signing off on the paperwork. Other than that I would More

by JUANDBANUELOS22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Mirbahaeddin, Derek Adams

Oct 13, 2023

Five Star Subaru of Grapevine responded

JUANDBANUEL0S22, We're glad you had a positive experience at Five Star Subaru, and thank you for the recommendation. We apologize for the interest rate delay and will work on improving transparency. Reach Derek or me with questions about your purchase at any time at 817-438-1700. Sincerely, Doug Laymon, Sales Manager

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