Shane Phillips | Page 6

Gullo Toyota of Conroe responded

It’s great to hear we could promptly take care of your Tacoma, provide a clean rental, and have your vehicle ready the next day. We appreciate you trusting us with your Toyota service. We look forward to keeping your Toyota performing its best. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

It’s great to hear our team delivered speedy, spotless, and hassle free service for your Tacoma. Knowing we stood out from other dealers in the area is very rewarding. Thanks for trusting us with your truck and we hope to assist you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

It’s wonderful that your Tundra received top-notch service. We appreciate you trusting us with your Toyota. We look forward to helping you at your next service appointment. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for sharing your positive experience with your Lexus ES 330 service. We’re pleased our team provided friendly, professional care, clear explanations, and an honest estimate without extra recommendations. It was a pleasure assisting you. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for sharing your experience with our team’s support on your Toyota Tundra Hybrid service and arranging a loaner. We’re glad to know our assistance met your needs in the Houston area. We look forward to helping you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for sharing that our team delivered professional care from your Toyota Highlander purchase through your latest service. We’re pleased to have supported you at every step. Thanks for trusting us with your vehicle. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Hello, thank you for highlighting how our team provided considerate service for your Toyota Sienna. We appreciate that you found the pricing reasonable and understand you hoped for a bit more value, and we will share your feedback with our service leadership. Please reach out if we can assist you with anything else in the future. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for your feedback. Freddy, as discussed with you previously, your vehicle repairs had already been approved and we were awaiting your authorization to proceed. Unfortunately, after not receiving a response, the loaner agreement expired. Our team made multiple attempts to contact you through all available communication methods. With no response, we were left with limited options regarding the status of the loaner vehicle. We appreciate that you contacted us shortly thereafter, and we are glad the matter was able to be resolved promptly. We apologize that the situation escalated to that point, as our goal is always clear communication and a positive experience for our customers. Should you wish to discuss this further, we are always available to assist.

Gullo Toyota of Conroe responded

Thank you for sharing your service experience. We’re happy our team could fit you in after your delay and provide excellent care for your Toyota. Please reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

We’re glad our service team was friendly and helpful during your Toyota RAV4 visit. It’s rewarding to know we answered your questions and took care of your service needs. We look forward to helping with your next maintenance.