Shannon Sousa

Dirito Brothers Volkswagen of Walnut Creek are professionals who work hard from the beginning was great bye GustheBus friendly smile fun to talk to with lots of knowledge about VW”s wanting econom professionals who work hard from the beginning was great bye GustheBus friendly smile fun to talk to with lots of knowledge about VW”s wanting economical , practical vehicles he showing all options the best attitude with respect testing 3-4 different vehicles landed on all new 2026 Jetta SEL-Black-Next was very smooth come see the difference between real pros @ work soo happy 5 stars great pricing too and financed car Terrific customer services soo happy will come back to buy another soon. Thank you GustheBus you’re the best salesman ever a lifetime of buying cars. More

by Jetta Man Verified Customer Verified Customer

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Dirito service was its usual excellent standard. Had all 4 tires replaced. Car was ready next day, Had all 4 tires replaced. Car was ready next day, More

by TMULIOS Verified Customer Verified Customer

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Seems like a well run dealership generally. For service I have worked with a particularly good service advisor and it’s the best dealership experience I’ve had. For service I have worked with a particularly good service advisor and it’s the best dealership experience I’ve had. More

by Cw Verified Customer Verified Customer

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I have always had a positive experience with the people in the service department and have no complaints. The ONLY negative thing I have to say is in regards to the woman who answers the phone and works t in the service department and have no complaints. The ONLY negative thing I have to say is in regards to the woman who answers the phone and works the desk where you pick up your keys and paperwork at the very end. Her customer service skills are very poor and she is extremely cold on the phone. It is incredibly off-putting and unprofessional. More

by ANNEODREYER Verified Customer Verified Customer

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Amazon from beginning to end keeping me informed about what needed to be done how long getting updates always helps to know they are working on the car. Thanks you again for everything service 5 stars what needed to be done how long getting updates always helps to know they are working on the car. Thanks you again for everything service 5 stars More

by Jetta Man Verified Customer Verified Customer

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The service writer Sean Thomas was truly exceptional in terms of thoroughly explaining the repairs needed on my VW Golf R. Pleasant experience with no pressure and advised me of the future maintenance rep terms of thoroughly explaining the repairs needed on my VW Golf R. Pleasant experience with no pressure and advised me of the future maintenance repairs needed. Sean was a consummate professional and truly an asset to VW of America and the Dirito Bros dealership. In fact, I recommended any VW customer who has had issues with their local VW dealership make their way and visit Dirito Bros in Walnut Creek. More

by Porsche4life Verified Customer Verified Customer

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Amazing customer service team. I’m always confident that I’ll be taken care of honestly, quickly, and with care. I’m always confident that I’ll be taken care of honestly, quickly, and with care. More

by CAMERON.ROBLEE Verified Customer Verified Customer

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Sean was great to work with as usual. He is very knowledgeable and helpful. We trust his advice. He is very knowledgeable and helpful. We trust his advice. More

by SIMO Verified Customer Verified Customer

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I had a car repair emergency. Kevin calmed down my anxiety and handled the situation with high professionalism and knowledge. At that moment I knew my car was in good hands. The Kevin calmed down my anxiety and handled the situation with high professionalism and knowledge. At that moment I knew my car was in good hands. The car was fixed and ready for pick up as promised. Thank you, Kevin. More

by DOINAF Verified Customer Verified Customer

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Friendly, knowledgeable staff. Communication was great, they kept me informed during the entire service process. Would highly recommend them. Communication was great, they kept me informed during the entire service process. Would highly recommend them. More

by JAN.GURSKE Verified Customer Verified Customer

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