Shannon Sousa

I have always had a positive experience with the people in the service department and have no complaints. The ONLY negative thing I have to say is in regards to the woman who answers the phone and works t in the service department and have no complaints. The ONLY negative thing I have to say is in regards to the woman who answers the phone and works the desk where you pick up your keys and paperwork at the very end. Her customer service skills are very poor and she is extremely cold on the phone. It is incredibly off-putting and unprofessional. More

by ANNEODREYER Verified Customer Verified Customer

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Amazon from beginning to end keeping me informed about what needed to be done how long getting updates always helps to know they are working on the car. Thanks you again for everything service 5 stars what needed to be done how long getting updates always helps to know they are working on the car. Thanks you again for everything service 5 stars More

by Jetta Man Verified Customer Verified Customer

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The service writer Sean Thomas was truly exceptional in terms of thoroughly explaining the repairs needed on my VW Golf R. Pleasant experience with no pressure and advised me of the future maintenance rep terms of thoroughly explaining the repairs needed on my VW Golf R. Pleasant experience with no pressure and advised me of the future maintenance repairs needed. Sean was a consummate professional and truly an asset to VW of America and the Dirito Bros dealership. In fact, I recommended any VW customer who has had issues with their local VW dealership make their way and visit Dirito Bros in Walnut Creek. More

by Porsche4life Verified Customer Verified Customer

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Amazing customer service team. I’m always confident that I’ll be taken care of honestly, quickly, and with care. I’m always confident that I’ll be taken care of honestly, quickly, and with care. More

by CAMERON.ROBLEE Verified Customer Verified Customer

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Sean was great to work with as usual. He is very knowledgeable and helpful. We trust his advice. He is very knowledgeable and helpful. We trust his advice. More

by SIMO Verified Customer Verified Customer

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I had a car repair emergency. Kevin calmed down my anxiety and handled the situation with high professionalism and knowledge. At that moment I knew my car was in good hands. The Kevin calmed down my anxiety and handled the situation with high professionalism and knowledge. At that moment I knew my car was in good hands. The car was fixed and ready for pick up as promised. Thank you, Kevin. More

by DOINAF Verified Customer Verified Customer

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Friendly, knowledgeable staff. Communication was great, they kept me informed during the entire service process. Would highly recommend them. Communication was great, they kept me informed during the entire service process. Would highly recommend them. More

by JAN.GURSKE Verified Customer Verified Customer

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I Great service done exactly on time as expected. Cannot recommend Dirito VW higher. Shannon in service is the nicest person I have met in the car industry. Cannot recommend Dirito VW higher. Shannon in service is the nicest person I have met in the car industry. More

by TGLATTKE Verified Customer Verified Customer

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Let’s start with the phone call to dealership was told to come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns come cause the code was important and if I have time to wait will help me with my car ! ASAP driving in was directed and greater wrote up my concerns regarding my vehicle being service Sean came over took charge asking if I had time to wait very politely waited for 30 Minutes to be delivered the car directly from Lucas Technician saying that code was only for the low grade fuel been using soo recommended that start using Middle Grade only that was all and Sean said there’s no charge also said they added fuel injectors cleaner for free too! Amazing customer service thank you too all service and sales managers very friendly customer support team also there’s wi-fi , Coffee ,tea ,ho chocolate,cold fresh water , cable tv couches soo comfortable and clean enough to eat without having too much trouble must come get you new car or service and parts department has everything in stock too! 5stars More

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Just a simple oil change and tire rotation. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. Marina Felix is an excellent service rep. Her knowledge of my autos is amazing. More

by TMULIOS Verified Customer Verified Customer

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