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Shannon Sousa
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Shannon Sousa | Page 3
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
225 Reviews
Dealership Experience
19 yrs, 9 mos
Industry Experience
20 yrs, 9 mos
Languages Spoken
English
225 Reviews
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225 Reviews of Shannon Sousa
April 12, 2023
Took it in to have the engine light diagnosed. Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, ho Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, however when we looked at the photo's they take when I dropped it off, the scratch wasn't there....OK. I talked to the Service manager, she said they would fix it. The engine light came back on, so I scheduled the appointment for that and for them to fix the scratch. They fixed the engine light which was good, but the scratch wasn't taken care of. They had the detailer try to buff it out. It actually looks worse that when I brought it in. My car is black and in showroom condition, I really expected them to actually take care of this, knowing full well they scratched my car and I had spoken to the service manager about it. I DO NOT recommend Kevin at all. They way this was handled was poor. So, now what? More
by STEADPARTS
Verified CustomerOther Employees Tagged: Nanika Orgil, Kevin Hubert
Helpful 
March 29, 2023
I'm very apprehensive dealing with VW dealers based on my prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at e prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at ease. I sat patiently in the waiting lounge and noticed other service department customers were having a positive experience as well. Without a doubt the service department at Dirito Brothers VW has no peers. They have set the bar for service excellence. My service was assigned Sean Thomas . Sean is a consummate professional and was able to thoroughly explain the maintenance required for my wife's 2017 Golf R. I'm glad I drove almost 90 miles to Dirito Bros VW. In the future, my service appointments will be with Sean at Dirito Bros VW. Bill Retired Engineer and Air Cooled Porsche Enthusiast. More
by Porsche4life
Other Employees Tagged: Sean Thomas
March 16, 2023
Great experience ! John Benitez was very helpful getting me photos and information before the truck was out of sevice ! He Was also quick to get me in and out on a week John Benitez was very helpful getting me photos and information before the truck was out of sevice ! He Was also quick to get me in and out on a weekday. Thank you guys for the 5 star experience ! More
by Jason
Other Employees Tagged: Sterling Daniels, John Benitez
March 14, 2023
Would have been five stars if the car was fully updated on the service like they purported it to be . I thought they said it was a CPO. on the service like they purported it to be . I thought they said it was a CPO. More
by ORTEZCAT
Other Employees Tagged: Jeff Rosen , Jim Cord
February 18, 2023
Jim, Nanika and Shannon in Sales and Service have given us white gloves treatment, finding an id4 for us, teaching us the tech, and addressing a service issue immediately. We left another dealer in frustra us white gloves treatment, finding an id4 for us, teaching us the tech, and addressing a service issue immediately. We left another dealer in frustration and couldn't be happier with Dirito Bros! More
by IWC123
Other Employees Tagged: Nanika Orgil , Jim Cord
January 23, 2023
I have nothing but good things to say about the dealership and the service department. It could have gone a different direction, but they stood by there word and really went out of there way to mak dealership and the service department. It could have gone a different direction, but they stood by there word and really went out of there way to make it right. It’s refreshing to see a business that stands behind what they sell. 👍 More
by CORKYFALLON
Other Employees Tagged: Andres Garcia , Multiple people I’m sure. the service tech but I don’t know his name.
September 25, 2022
This is my third VW from this dealer. I’m really pleased with everyone at Dirito Brothers. I’m really pleased with everyone at Dirito Brothers. More
by MOAE
Other Employees Tagged: Andres Garcia
August 11, 2022
Had to call in 4 times for this appointment. .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and .Never did speak to my advisor. I don't even know what was done to my car. I mean at this point I have to assume someone actually looked at my car and made sure everything was OK. I wouldn't know because no one ever spoke to me. So not a lot of trust with this place. Is it too much to ask for some respect, basic customer service, and for my questions to be answered? More
by Allychayes
Other Employees Tagged: Kyle Ritola, Jeff Rosen, Sterling Daniels, David Dirito , Ron Simi
August 03, 2022
I was pleased with the purchase and experience but Shannon in the service department went above and beyond to make me a happy customer. Shannon in the service department went above and beyond to make me a happy customer. More
by Chrisheller70
Other Employees Tagged: Kyle Ritola
July 28, 2022
Great experience very happy about this dealership oppose your being at Chevy! Thank you so much! your being at Chevy! Thank you so much! More
by KATRINA5AMAYA
Other Employees Tagged: Kyle Ritola, Gerard Rose, Sean Thomas
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