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Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine
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Shantai Isom | Page 3

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
61 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

26 yrs, 10 mos

5.0

61 Reviews

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61 Reviews of Shantai Isom

June 12, 2023

Dealership Rating
Employee Rating

Good dealership and knowledgeable & friendlily staff. Over all experience is really good and definitely recommend to our friends. More

by RAJIVBANDI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Derek Adams

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Jun 13, 2023

Five Star Subaru of Grapevine responded

Thank you, RAJIVBANDI, for shopping at Five Star Subaru. We are thrilled to hear that your experience with us was nothing short of excellent. Your satisfaction is our utmost priority, and we are elated to have achieved that. Call on us again at 817-438-1700. Enjoy your new car! Best Regards, Doug Laymon, Sales Manager

May 25, 2023

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Employee Rating

no words a a a a a a a a a a a a a a a a a a a a More

by DALE.SCHULTZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Fraikes, Ron Singuluri

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May 26, 2023

Five Star Subaru of Grapevine responded

Hello Mr. Schultz, We value the opportunity to help with your vehicle needs at Five Star Subaru. Congratulations on your new car and call on us any time at 817-438-1700. We want to make this your best driving experience. Thank you, Doug Laymon, Sales Manager

May 08, 2023

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Employee Rating

As always, this dealership offers high quality service. From my sales rep, Ron Singulari, 6 months ago. To my service advisor Jose today. Service is extraordinary. They go above and beyond to make sure t More

by Subaru Crosstrek fan!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Berman, Kenny Wilder, Ron Singuluri

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May 09, 2023

Five Star Subaru of Grapevine responded

Hello and thank you for your loyalty to Five Star Subaru. We are happy to hear you are enjoying your Crosstrek. Whenever you have questions about your car, we are here for you at 817-438-1700. Safe travels, Jakob Ritter, Service Director

May 05, 2023

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A bit longer than I expected to resolved but didn’t reall have a choice. More

by ric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Brandon Fraikes, Ron Yon, Derek Adams

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May 05, 2023

Five Star Subaru of Grapevine responded

Ric, Thank you for your feedback and patience as we completed your purchase at Five Star Subaru. Don't hesitate to reach our team at 817-438-1700 to revisit the features of your new Subaru. We want you to totally enjoy your new car. Best Regards, Doug Laymon, Sales Manager

May 05, 2023

ric responded

ric24@charter.net

March 31, 2023

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Employee Rating

Great dealership. Love the car.Doug was awesome manager. So was Corbin in finance. Crosstrek is the perfect car More

by shannonRoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, David Cheney, Shannon Reust, Doug Laymon, Corbin Beck

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Mar 31, 2023

Five Star Subaru of Grapevine responded

Hello shannonRoo, Thank you for taking the time to review your Five Star Subaru experience. Customer satisfaction is our goal. Corbin and I want to ensure that you fully enjoy your new Crosstrek. Give either of us a call at 817-438-1700 any time. We appreciate you and your business. Sincerely, Doug Laymon, Sales Manager

March 30, 2023

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Excellent Dealership, James Inim Was the most gracious salesman I have ever had the pleasure of working with. He listened to what I wanted, I was tuff, because I did my homework before I came to More

by dwhetsell@verizon.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Greene, Taylor Bayles, Jeff Davis, Brandon Fraikes, James Inim, Corbin Beck

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Mar 31, 2023

Five Star Subaru of Grapevine responded

Congratulations dwhetsell on your Five Star Subaru purchase. James is a seasoned Subaru representative and he and our entire team want to continue sharing knowledge with you. Let us know how we can help you enjoy your car at 817-438-1700. Thank you for your kind review and recognition of so many staff members. Best Regards, Doug Laymon, Sales Manager

February 24, 2023

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Employee Rating

Absolutely fantastic! ! Everyone treated us like we were family. Nick made sure all of our questions were answered and took the time we needed to make the best decision fo More

by C.BRUNER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Nick Eyster, Kenny Wilder

Helpful
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Feb 24, 2023

Five Star Subaru of Grapevine responded

C.BRUNER, We are so excited for you and we look forward to helping you totally enjoy your new Outback Touring XT. Stop by Five Star Subaru or give us a call at 817-438-1700 when you need us. Customer care is a priority. Thank you, Doug Laymon, Sales Manager

January 11, 2023

Dealership Rating
Employee Rating

Great customer service. The service was fast and prompt. I only needed to show up and wait. More

by Kimmikeymike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 12, 2023

Five Star Subaru of Grapevine responded

Kimmikeymike, It is always great to hear from our Five Star Subaru guests! On behalf of Shantai, thank you for sharing your dealership experience. We look forward to addressing all of your vehicle questions at 817-438-1700. Don't hesitate to stop by or give us a call. Best Regards, Dylan Hulme, Service Director

January 07, 2023

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Employee Rating

Jeremy is the BEST! I’ve bought 2 cars from him and highly recommend him to my friends, one of them bought a car from him. More

by newton.deb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts, Jeremy Matthews

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Jan 11, 2023

Five Star Subaru of Grapevine responded

Deb, Thank you for rating your Five Star Subaru shopping experience. Our next goal is to help you fully enjoy your new Subaru. When you have technical or care questions, reach us at 817-438-1700. We appreciate you! Best Regards, Doug Laymon, Sales Manager

January 06, 2023

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Employee Rating

It was an amazing experience and everyone is so helpful. I truly recommend this dealership. More

by CPAB.ACCT
Recommend Dealer
Yes

Other Employees Tagged: Azrael Cavazos

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Jan 06, 2023

Five Star Subaru of Grapevine responded

Thank you, CPAB.ACCT, for sharing your Five Star Subaru shopping experience. Azrael and Shantai are very customer focused, so any time you have questions about your new Subaru reach out to 817-438-1700. We want to help you fully enjoy your new car. Congratulations! Best Regards, Doug Laymon, Sales Manager

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