Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine

Shantai Isom | Page 3

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
84 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

28 yrs, 10 mos

5.0

84 Reviews

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84 Reviews of Shantai Isom

June 27, 2024

Dealership Rating
Employee Rating

I have never experienced buying a car that was as good as the experience I have had with this dealership. This is the first Subaru I have ever bought. I see now why my daughter has always owned Subarus. The More

by robiningram
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines

Jun 28, 2024

Five Star Subaru of Grapevine responded

Robin, We are so excited that you chose to shop at Five Star Subaru and are more excited to help you enjoy the Subaru brand. Should you have technical or care questions, we encourage you call 817-438-1700. We are focused on helping you fully enjoy your new car. Thank you, David Cheney, General Sales Manager

June 16, 2024

Dealership Rating
Employee Rating

Jordan was the greatest. he reached out to me as me lease end date neared and I let him know what model, color and features I wanted. He checked current and incoming invent More

by Nugrammi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian, Jordan Reddish

Jun 16, 2024

Five Star Subaru of Grapevine responded

Nugrammi, Thank you for recognizing Jordan and Five Star Subaru. To help you enjoy your car, please stay in touch with Jordan at 817-438-1700. We are here to help you understand your vehicle's features. Stop by or call us any time. Take care, David Cheney, General Sales Manager

June 06, 2024

Dealership Rating
Employee Rating

From sales to service (and every other department), customer service always goes above and beyond my expectations. My expectations are very high, so finding a dealership that exceeds is rare. I highly More

by J Tackla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rex So, Darryl Frazier

Jun 07, 2024

Five Star Subaru of Grapevine responded

J Tackla, We appreciate your loyalty to Five Star Subaru! Thank you for recognizing our efforts and please call 817-438-1700 any time you have vehicle questions. Your driving enjoyment is our focus. Thanks again, Jakob Ritter, Service Director

June 04, 2024

Dealership Rating
Employee Rating

What excellent services you provide through Shantai. Never experienced this before with any car dealer. Am so grateful for her help. She is an excellent communicator and teacher. What wealth of knowl More

by Otaa002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 05, 2024

Five Star Subaru of Grapevine responded

Otaa002, We appreciate your kind words regarding Shantai and your Five Star Subaru experience. It means a lot to us. If there anything else we can do to help you enjoy your car, give us a call at 817-438-1700 and let us know how we can ensure your complete satisfaction. Congratulations on your new Subaru! Best regards, David Cheney, General Sales Manager

April 07, 2024

Dealership Rating
Employee Rating

Ron was great to work with. He asked the right questions to find what I wanted and went the extra mile to find the right vehicle for me. Ron gave me some great options and follo More

by LAINES61
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 07, 2024

Five Star Subaru of Grapevine responded

LAINES61, We are so grateful for your kind endorsement of Ron and Five Star Subaru. Customer satisfaction is the focus at our dealership. Thank you for your business and recognition. Reach us with vehicle concerns any time at 817-438-1700. Thanks again, Doug Laymon, Sales Manager

January 26, 2024

Dealership Rating
Employee Rating

Everyone was so nice and hospitable. I’m so glad that buying a car here didn’t feel like when I worked in the business. More

by APATREY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2024

Five Star Subaru of Grapevine responded

APATREY, Congratulations on your new car purchase! We are delighted that you chose Five Star Subaru for this important decision. It was a pleasure assisting you, and we appreciate the opportunity to be a part of this exciting experience. Call us at 817-438-1700 if you find you have additional questions. We are here for you! Thank you for your feedback. Sincerely, Doug Laymon, Sales Manager

January 21, 2024

Dealership Rating
Employee Rating

Great service- got me in and out of the dealership and didn’t play games like other dealerships. More

by SJOHNSON620
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 22, 2024

Five Star Subaru of Grapevine responded

Congratulations, SJOHNSON620, on your new Subaru. We are thrilled to be your auto dealer and we look forward to helping you enjoy your car. Stop by Five Star Subaru or call 817-438-1700. Thank you for your business and review, Doug Laymon, Sales Manager

January 15, 2024

Dealership Rating
Employee Rating

Can't say enough good things about this dealership and all those who helped me through the purchase process. Mr. Ron is absolutely amazing and Mr. Shane fought for a better finance option. Much better p More

by COLIESIMMONS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2024

Five Star Subaru of Grapevine responded

COLIESIMMONS, Thank you for shopping at Five Star Subaru! Every customer should be feel comfortable and respected. When you need Ron and our staff's advice, call 817-438-1700. Our goal is to help you fully enjoy your car. Stop by or call any time. Congratulations! Best regards, Doug Laymon, Sales Manager

December 23, 2023

Dealership Rating
Employee Rating

Five Star Subaru is the best dealership in the DFW area. Everyone from top to bottom were very knowledgeable and welcoming. I will always drive a Subaru and always from Five Star Subaru. More

by JOPDOG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 24, 2023

Five Star Subaru of Grapevine responded

JOPDOG, Thank you for endorsing Five Star Subaru! We appreciate knowing you felt your shopping experience was enjoyable. Cameron, Shantai, and I welcome the chance to answer you new car questions at 817-438-1700. Don't hesitate to contact us by phone anytime; we're here for you. Take care, Doug Laymon, Sales Manager

December 19, 2023

Dealership Rating
Employee Rating

Friendly staff clean building and everyone Bill was helpful andI am very pleased and so happy with my new car. More

by EJELLO90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik, Doug Laymon

Dec 19, 2023

Five Star Subaru of Grapevine responded

EJELLO90, We truly appreciate your trust and confidence in Bill and the Five Star Subaru staff. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out to us at 817-438-1700. We value your opinion and are committed to helping you fully enjoy your new car. Congratulations! Best regards, Doug Laymon, Sales Manager

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