Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine

Shantai Isom | Page 8

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
84 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

28 yrs, 10 mos

5.0

84 Reviews

Write a Review

84 Reviews of Shantai Isom

September 28, 2021

Dealership Rating
Employee Rating

Sales is awesome they really work with you to get you into the car that you want. And service is also awesome, car goes in for service fast and comes out with no problems. More

by shawnjsimms
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik, Kenny Wilder , Jeff Davis

Sep 29, 2021

Five Star Subaru of Grapevine responded

Hello shawnjsimms! We are so lucky to have the chance to call you our customer. Thank you for your dedication to Five Star Subaru. We always appreciate hearing from you at 817-438-1700. Take Care, Doug Laymon, Sales Manager

August 02, 2021

Dealership Rating
Employee Rating

Service provided was excellent.Both in service and Service provided was excellent. Both in service and maintenance. Very clean environment and helpful people. I proud to be a three Subaru car Family More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Five Star Subaru of Grapevine responded

Martinkingtexas, We are thrilled to have you as a part of our Five Star Subaru family! It is important you feel comfortable every time you visit. Call us again at 817-438-1700. We look forward to seeing you. Thank you, Marcus Procter, Service Director

July 31, 2021

Dealership Rating
Employee Rating

Shantai really surprised my wife and myself with all the functionality that our 2021 Forester had! Set many thing us nad stepped us through the Apps functions. Got our car washed while we chatted with Ron Y More

by rfstat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Five Star Subaru of Grapevine responded

Thank you for sharing your excitement about owning a new Subaru, rfstat! We want to help you fully enjoy your new car and we welcome you to stop by Five Star Subaru or give us a call at 817-438-1700. Customer care continues! Drive safely and please stay in touch. Best Regards, Doug Laymon, Sales Manager

May 18, 2021

Dealership Rating
Employee Rating

Shantai was such a huge help to me and my husband! She went over every feature in our 2 new Subaru Foresters and we were blown away with all the options. I especially appreciated her help in getting to th More

by janiemacklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kroes

May 19, 2021

Five Star Subaru of Grapevine responded

Janie, We want to help you fully enjoy your new Subaru. Shantai and I are available at 817-438-1700 any time questions arise. We want you back at Subaru of Grapevine to revisit any features when it is convenient for you. Thank you for sharing your feedback! Take Care, Doug Laymon, Sales Manager

May 17, 2021

Dealership Rating
Employee Rating

Extraordinary service and great employees. They do a great job helping and explaining all detail involved with service and repairs. I’ll keep coming back to them More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Doug Laymon, Mike Ohanesian , Dee Boyett

May 18, 2021

Five Star Subaru of Grapevine responded

Martkinkingtexas, We feel communication is necessary to help our Subaru of Grapevine customers stay knowledgeable about their vehicles. Between visits, we welcome your maintenance questions at 817-438-1700. We want to help you fully enjoy your drive time. Thank you, Marcus Procter, Service Director

May 12, 2021

Dealership Rating
Employee Rating

Great experience with the 5 Star Subaru sales and support staff. Chief was helpful in helping us reach a decision about trading. After years with Lexus, we were pleased to see the quality of the Subaru deale More

by TED.MCILVAIN
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: James Inim , Kareem Kusez

May 13, 2021

Five Star Subaru of Grapevine responded

Hello Ted and Sandy! It was so very nice to help you at Subaru of Grapevine. We want to make certain you both fully enjoy your new Subaru. Please stop by or give us a call at 817-438-1700 any time. Thank you for your kind words and business, Doug Laymon, Sales Manager

April 17, 2021

Dealership Rating
Employee Rating

This car-buying experience was the seventh one in my lifetime. It was always a dreaded event in the past. This time, Five Star made it an enjoyable one. The interaction was up-front and transparent. More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2021

Five Star Subaru of Grapevine responded

Hello Karen, We were happy to help you enjoy purchasing your new vehicle at Subaru of Grapevine. To continue sharing our Subaru knowledge, call us any time at 817-438-1700. We want to make owning your car the best experience. Thank you, Doug Laymon, Sales Manager

April 05, 2021

Dealership Rating
Employee Rating

I had a great experience with Spencer and this dealership. Awesome service and follow up service. I would recommend going here for your next car. More

by Aprilm126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Spencer Fuller, Kareem Kusez

Apr 06, 2021

Five Star Subaru of Grapevine responded

Aprilm126, We really appreciate you and your business at Subaru of Grapevine. We also want to make sure you have the best driving experience. Reach out to Spencer or me any time at 817-438-1700. It will be great to see you again. Thank you, Doug Laymon, Sales Manager

March 16, 2021

Dealership Rating
Employee Rating

Shantai was very personable, knowledgeable, professional and ready to answer any snd all questions! I feel comfortable with all the bells and whistles on car! More

by justannc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2021

Five Star Subaru of Grapevine responded

Hello justannc! It is great to hear you enjoyed working with Shantai on your new car purchase at Subaru of Grapevine. We want to make certain you fully enjoy the bells and whistles, so stay in touch at 817-438-1700. Thank you for your business and review. Please stay in touch, Doug Laymon, Sales Manager

March 16, 2021

Dealership Rating
Employee Rating

Great service to date. It was helpful to go over the car features in person. I also like having the car washed when I come into the dealership More

by S
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ron Berman

Mar 18, 2021

Five Star Subaru of Grapevine responded

Hello! Thank you for shopping at Subaru of Grapevine and do not hesitate to call us at 817-438-1700 when you need our assistance. We want to help you every time you have Subaru questions! Take Care, Doug Laymon, Sales Manager

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