Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine

Shantai Isom | Page 7

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
84 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

28 yrs, 10 mos

5.0

84 Reviews

Write a Review

84 Reviews of Shantai Isom

September 03, 2022

Dealership Rating
Employee Rating

Myles is outstanding. He was very professional and knowledgeable and you can see he loves the brand. He didn’t give us any BS and was very informative and helpful. I’ve re More

by JPIRAINO88
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Zablosky, Kenny Wilder, Myles Ramos

Report | Print
Sep 04, 2022

Five Star Subaru of Grapevine responded

Congratulations, JPIRAINO88! We are excited about the opportunity to help with your vehicle needs at Five Star Subaru. Any time you need our advice, reach us at 817-438-1700. Safe travels and enjoy your new Subaru! Best Regards, Doug Laymon, Sales Manager

August 30, 2022

Dealership Rating
Employee Rating

Excellent Service. It makes my 3 hour drive from Abilene worthwhile. Thanks especially to Joe (salesman) and Shantai (my Subaru teacher)! More

by kevin.batten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 31, 2022

Five Star Subaru of Grapevine responded

We hope your ride home to Abilene was enjoyable, Kevin! Thank you for making the trek to Five Star Subaru for your purchase. Joe, Shantai, and I welcome the chance to address technical or care questions at 817-438-1700. We will do all we can virtually to help you enjoy your new Subaru. Best Regards, Doug Laymon, Sales Manager

August 04, 2022

Dealership Rating
Employee Rating

Top notch service! Thorough and FAST!! Thanks again 5 Star Subaru for another great experience! More

by C G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts, Marcus Procter, Johnnie Taylor, Dyson Ellis, Mike Ohanesian, Jon Zablosky

Report | Print
Aug 05, 2022

Five Star Subaru of Grapevine responded

Thank you for your recognition for many of the Five Star Subaru staff, C G! We are thrilled that you had a pleasant service visit and we look forward to seeing you again. When you have questions about your car, we are here for you at 817-438-1700. Thanks again, Marcus Procter, Service Director

July 19, 2022

Dealership Rating
Employee Rating

The customer service was outstanding. I really appreciate the time they took to make sure my vehicle was right. More

by JNukem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor

Report | Print
Jul 20, 2022

Five Star Subaru of Grapevine responded

JNukem, We are happy to hear that our team delivered such great service! Thank you for choosing Five Star Subaru and for sharing your recommendation of our work. We look forward to scheduling your next appointment at 817-438-1700. Best Regards, Marcus Procter, Service Director

June 11, 2022

Dealership Rating
Employee Rating

Super friendly, super professional, , fantastic facility! Best experience i have ever had!!! will recommend!!!! Highly recommend! Have never seen such a clean workshop! More

by flyjay
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Mike Ohanesian, Jordan Reddish

Report | Print
Jun 12, 2022

Five Star Subaru of Grapevine responded

Thank you, flyjay, for rating your Five Star Subaru shopping experience. We are grateful for the chance to help you enjoy your new Subaru and are here to address all of your technical or care questions at 817-438-1700. Don't hesitate to let us know when you need our advice. Thanks again, Doug Laymon, Sales Manager

May 23, 2022

Dealership Rating
Employee Rating

Out of all the dealerships I have been to, Five Star Subaru is the best there is. Great atmosphere and comfortable setting. Also great customer service. Way to go Subaru!! Thank you More

by mozelladonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Alexander-Munns, Johnnie Taylor , Jeff Davis

Report | Print
May 24, 2022

Five Star Subaru of Grapevine responded

Hello mozelladonald, We are happy to hear you feel welcomed and appreciated at Five Star Subaru. Customer care is definitely one of our priorities. Between visits, if Sean or I can offer our vehicle advice, please reach either of us at 817-438-1700. Your driving satisfaction is the goal. Thank you, Marcus Procter, Service Director

May 23, 2022

mozelladonald responded

Out of all the dealerships have been to, Five Star Subaru is by far the best there is. Great atmosphere and comfortable setting. Sean Roberts and his team members show me Great Customer Service. I knew I was in great hands. Way to go SUBARU!!!! Thank you and God Bless!

May 20, 2022

Dealership Rating
Employee Rating

impressed with the extraordinary service and professionalism at 5 Star Subaru Grapevine. Definitely will continue to use them along with buying my next car from them. More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Johnnie Taylor, Doug Laymon, Mike Ohanesian

Report | Print
May 21, 2022

Five Star Subaru of Grapevine responded

Thank you, martinkingtexas, for taking the time to share your feedback about your service visit at Five Star Subaru. We appreciate the recognition and we look forward to hearing from you again at 817-438-1700. Safe travels! Kind Regards, Marcus Procter, Service Director

December 19, 2021

Dealership Rating
Employee Rating

Easy to deal with. Informative. Great at problem or understanding resolution. Excited about my new car. Wilderness package is great. More

by ABOW
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darrell Cooper, Marcus Procter , Jeff Davis

Report | Print
Dec 20, 2021

Five Star Subaru of Grapevine responded

Congratulations, ABOW, on owning a new Wilderness package! It will be great to hear about your travels next time you visit Five Star Subaru. Let us know how we can share our advice again at 817-438-1700. Thanks for shopping with us! Happy Holidays, Doug Laymon, Sales Manager

December 15, 2021

Dealership Rating
Employee Rating

Grapevine Subaru has the best service department. I am always greeted right away and they perform my services thoroughly. They are always friendly. More

by Nugrammi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Brandon Fraikes, Mike Ohanesian, Jordan Reddish

Report | Print
Dec 16, 2021

Five Star Subaru of Grapevine responded

Thank you, Nugrammi, for crediting several of the Five Star Subaru staff for their efforts during your service visit. Customer care is a priority and we welcome questions between visits at 817-438-1700. We look forward to seeing you in 2022! Happy Holidays, Marcus Procter, Service Director

October 30, 2021

Dealership Rating
Employee Rating

Everyone there is still very friendly, Shantia still remembers me. Danny and Tyler are still my Subie heroes... All is well!!!! Thank you. More

by jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis, Mike Ohanesian , Danny, Tyler

Report | Print
Oct 30, 2021

Five Star Subaru of Grapevine responded

Jimmy, Thank you for taking the time to leave us your response about our staff's outstanding customer service! At Five Star Subaru, we value our guests and we look forward to seeing you on your next visit. Let us know when your vehicle needs service again at 817-438-1700. Best Regards, Marcus Procter, Service Director

1
...
6
7
8
9

Dealership Inventory (401 Vehicles)

new 2026 Subaru Ascent car, priced at $40,844
2026 Subaru Ascent
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$40,844
View Details
new 2026 Subaru Forester car, priced at $37,294
2026 Subaru Forester
new
Ice Silver Metallic exterior
CVT
All-wheel Drive
$37,294
View Details
new 2026 Subaru Crosstrek car, priced at $30,816
2026 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$30,816
View Details
new 2026 Subaru Forester car, priced at $37,294
2026 Subaru Forester
new
Autumn Green Metallic exterior
CVT
All-wheel Drive
$37,294
View Details
new 2026 Subaru Crosstrek car, priced at $38,759
2026 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$38,759
View Details
new 2026 Subaru Forester car, priced at $32,672
2026 Subaru Forester
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$32,672
View Details
View All Inventory