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Sharon Biscotti
Sharon Biscotti at Koons Volvo Cars White Marsh

Sharon Biscotti | Page 2

Customer Relations Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

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4.8
21 Reviews
4.8

21 Reviews

Write a Review

21 Reviews of Sharon Biscotti

June 08, 2026

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Employee Rating

Quality services and the location is easy for me to get to and the waiting area is excellent. More

by blake830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, AJ McMillen, Josh Harley, Gabbie Andolino

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Jun 08, 2026

Koons Volvo Cars White Marsh responded

We’re delighted you found our location convenient and enjoyed the waiting area. It’s great to know the service on your Volvo XC40 met your expectations. Thank you for sharing your experience.

June 04, 2026

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Employee Rating

The service was timely and professional. Appreciated the service provided. The follow up was exceptional. Thank you. More

by lorrie.geiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, AJ McMillen, Larry Bond

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Jun 04, 2026

Koons Volvo Cars White Marsh responded

Dear Lorrie, We are so grateful for your kind words and 5-star rating. We appreciate your feedback and are delighted to know you had a great experience! Thank you, Sharon Biscotti Guest Relations Manager

May 19, 2026

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Employee Rating

I have always been impressed with Koons Volvo Care for Customers. I also appreciated Sharon calling the next day to make sure everything was well and good. More

by Karin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris, Kevin Kappauf, Larry Bond

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May 19, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating and for your continued trust in our team. It’s great to hear that our Volvo care and Sharon’s follow-up call made a positive difference. We look forward to supporting you and your new V60 Cross Country in the future.

May 19, 2026

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Employee Rating

Gary is very helpful and patience! Thank you for helping us to choose our perfect family car! More

by jeckaayuson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

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May 22, 2026

Koons Volvo Cars White Marsh responded

Hi, thank you for taking the time to rate us! You really made our day today.

May 11, 2026

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Everything went better then expected and everyone working there greeted us and gave us excellent service More

by henryrugel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, AJ McMillen, Larry Bond, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino , Dan Moore

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May 11, 2026

Koons Volvo Cars White Marsh responded

Hello, we are thrilled our team greeted you warmly and provided outstanding service during your Volvo XC90 appointment. Let us know whenever your Volvo needs attention again.

May 04, 2026

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I would like to say Mr. Dorsey is was very nice helping me out finding my new car. More

by eddieravens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris, Michael Dorsey

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May 04, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our team member made the process smooth as you found your used Volvo XC90. Congratulations on your new vehicle and enjoy every drive.

April 28, 2026

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Employee Rating

The sales person Garry and manager heard my need and worked with it and was patient More

by stefan1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris, AJ McMillen, Josh Harley

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Apr 29, 2026

Koons Volvo Cars White Marsh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2026

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Employee Rating

Larry was very knowledgeable and such a pleasure to work with. I will definitely be back as needed. Thank you Volvo at White Marsh More

by dqaron06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, AJ McMillen, Larry Bond, George Burke, Joey Malizia, Josh Harley, Gabbie Andolino , Dan Moore

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Apr 28, 2026

Koons Volvo Cars White Marsh responded

Hearing that Larry’s expertise made your visit enjoyable is wonderful. We’re glad your Volvo XC90 service went smoothly and look forward to helping you again.

May 25, 2026

Koons Volvo Cars White Marsh responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 15, 2026

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Employee Rating

Accommodating but lacked the finer detail and attention. Overall ok but not great for a luxury dealer. More

by tom.sheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

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Apr 16, 2026

Koons Volvo Cars White Marsh responded

Providing a positive experience is our top priority, Tom, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

April 14, 2026

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Employee Rating

My control center is still not working . He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down More

by lisapaavola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Paris, Alan Mcmillen, AJ McMillen, Larry Bond, Joey Malizia, Josh Harley, Gabbie Andolino , Dan Moore

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Apr 17, 2026

Koons Volvo Cars White Marsh responded

lisapaavola, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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