Sharon Wilson | Page 2

I took my car in on May 14, 2023, and the problem wasn't resolved until June 20, 2024. I asked for all copies of my invoices and never got them. When I picked up my car Carlos just handed me the key. Sai resolved until June 20, 2024. I asked for all copies of my invoices and never got them. When I picked up my car Carlos just handed me the key. Said "your invoice is not ready I got to call the Extended Warrant company first then I will email it. " That took 2 days to get. No apologies for the numbers of time it was returned because the problem was never fixed. Except for Mr. Hamilton I got no satisfaction from any Manager including Ms. Miller who shouted at me when I asked about the long time it's taking.; then she added another 2 days on. NO customer service: calls aren't returned. I will not recommend or bring my car back ever! I have written Ford Motors; BBB, and Maryland Attorney General. More

by annette bush Verified Customer Verified Customer

Helpful 0

Report | Print

Good people nice pleasant environment Quick and speedy service Always a pleasure when coming in speedy service Always a pleasure when coming in More

by jthom713 Verified Customer Verified Customer

Helpful 1

Report | Print

I experienced a very disappointing, unpleasant and unprofessional customer service experience. I do not recommend. unprofessional customer service experience. I do not recommend. More

by christina.exton Verified Customer Verified Customer

Helpful 0

Report | Print

Thanks to Carlos ,assistant manager Sharon and Sheryl ar Banister Ford top notch !! My best visit yet! Banister Ford top notch !! My best visit yet! More

by brcagee Verified Customer Verified Customer

Helpful 0

Report | Print

Fast and professional. I was glad to see they still had my information from the former owner. I was glad to see they still had my information from the former owner. More

by ALLENWADE920 Verified Customer Verified Customer

Helpful 0

Report | Print

I set the appointment for the Bannister Advantage which inclded oil change, brake inspection, tirerotation, and muti pont inspection for $89. I only received an oil change for $83 with no explanation as t inclded oil change, brake inspection, tirerotation, and muti pont inspection for $89. I only received an oil change for $83 with no explanation as to why tire rotation was not completed. I had to call up to Bannister to find out why but was given incorrect information. I spoke to the Supervisor Sharon and was informed they would take care of the tire rotation. I went to get the tire rotation done but was then informed that my tire tread was to low and I needed new tires. Understandable, but why was I not informed of this at my initial visit and was I charged 83 for just an oil change when the service I requested was 89. I should have been given a discount. They do not communicate well. This is the 2nd time I've had an issue with my car getting service. More

by ANGEL.PROCTOR2 Verified Customer Verified Customer

Helpful 1

Report | Print

She did a superb job! I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about the durability of my vehicle. More

by krissy2314 Verified Customer Verified Customer

Helpful 0

Report | Print

While my few visits to the service department were stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and conce stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and concerns and did all they could to address them. Overall, I do recommend this dealership as the Escape was the 3rd Ford I bought from them. In fact, I refered my parents, they purchased an Edge and stated that they have had very positive experiences when working with both the sales and the service departments. More

by Aeriale Verified Customer Verified Customer

Helpful 0

Report | Print

Out of all dealerships I dealt with if I had to pick a winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detai winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detail also, sales department made you feel right at home. No pressure. thank you Shana Jefferson. I will recommend you to everyone. I know that’s looking for a car. everyone I dealt with I was very pleased and satisfied Even down to when your car was done being service you will get a call requiring how was your service when it comes to your car thank you Miss Cheryl for the call all I can say is well done every department of Banister Ford More

by JEROMEHALLSR28 Verified Customer Verified Customer

Helpful 3

Report | Print