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Shana Jefferson
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Shana Jefferson
Sales Professional
Banister Ford of Marlow Heights
5000 Auth Rd.
Marlow Heights, MD 20746
28 Reviews
28 Reviews
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28 Reviews of Shana Jefferson
August 01, 2023
There was a slight problem but Ms. Craft step in and resolved it. Thank you Ms. craft Craft step in and resolved it. Thank you Ms. craft More
by KEELSHERMAN9
Verified CustomerOther Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Devron Stevenson , Craig Contee
Helpful 
May 05, 2023
Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection sales staff personnel who does better job at inspection More
by jhcole442
Other Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Devron Stevenson , Craig Contee
April 10, 2023
The vehicle I dreamed of was ready when I arrived and Evelyn and hte staff were gracious and warm. No stress, no mess. This was a very ppleasant buying experience. Evelyn and hte staff were gracious and warm. No stress, no mess. This was a very ppleasant buying experience. More
by tmdudley63
Other Employees Tagged: Evelyn Betancourt, Chin Anasoh , Cheryl Stanford
April 06, 2023
I purchased a new F 150 from Banister, the staff treated me well. I will tell my family and friends looking for a car me well. I will tell my family and friends looking for a car More
by Rimidalbrednaxela
Other Employees Tagged: Shanise Craft
March 28, 2023
Out of all dealerships I dealt with if I had to pick a winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detai winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detail also, sales department made you feel right at home. No pressure. thank you Shana Jefferson. I will recommend you to everyone. I know that’s looking for a car. everyone I dealt with I was very pleased and satisfied Even down to when your car was done being service you will get a call requiring how was your service when it comes to your car thank you Miss Cheryl for the call all I can say is well done every department of Banister Ford More
by JEROMEHALLSR28
Other Employees Tagged: Yadira Kauffman, Chris Oyedeji, Sharon Wilson, Carlos Scott , Ali hadi General sales manager/ Ashley Dalton service advisor/Amir Taghi finance manager/
March 19, 2023
My experience with Banister is always A1! !!! From the sales person, to the manager to the finance department!! Ms. Shanise and her team will make it happen for you!!! Thanks Banister Family ! !!! From the sales person, to the manager to the finance department!! Ms. Shanise and her team will make it happen for you!!! Thanks Banister Family ! I love my new Corvette!!! More
by Monsta
Other Employees Tagged: Devron Stevenson, Shanise Craft , Chin
March 06, 2023
Tech rep Chris was very polite and helpful in helping me understand what was going on with my vehicle as well as communicating with me constantly keeping me updated understand what was going on with my vehicle as well as communicating with me constantly keeping me updated More
by ROSSALAN226
Other Employees Tagged: Chris Oyedeji
February 21, 2023
I had a terrible experience with Bannister Ford in Suitland MD. I ordered a 2022 Ford Maverick hybrid in November of 2021 and was repeatedly delayed in getting my car. Despite multiple emails promisin Suitland MD. I ordered a 2022 Ford Maverick hybrid in November of 2021 and was repeatedly delayed in getting my car. Despite multiple emails promising a build date and assurances from the dealership that they were doing everything they could to help, I was left waiting for months for my vehicle to arrive. To make matters worse, when my car was finally built and ready for pickup, Bannister Ford sold it to someone else even though I had confirmed that I wanted the vehicle and had put down a deposit. The general manager, Devron Stevenson, and the staff at the dealership refused to acknowledge their mistake or take any responsibility for the situation. I have yet to see my deposit and were completely unhelpful throughout the entire process. In conclusion, I strongly advise against doing business with Bannister Ford in Suitland MD. They were disorganized, unhelpful, and completely failed to deliver the car that I had ordered. The fact that they sold my car to someone else after I had confirmed my purchase was unacceptable, and their refusal to take responsibility for their mistake was extremely disappointing. I highly recommend looking elsewhere for your automotive needs. More
by Albert Smith
Other Employees Tagged: Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Kevin Bowman, Nick Williams, Devron Stevenson, Shanise Craft , Richard Bledsoe, Richard Bledsoe
February 19, 2023
I appreciate that it was an african american company,but I feel like they went out there way to sell the truck but didn't really go out there way to explain the the truck and all it's function even after I I feel like they went out there way to sell the truck but didn't really go out there way to explain the the truck and all it's function even after I requested a manual they didn't provide one.The staff wasn't that helpful in that regard More
by KKIRBY444
Other Employees Tagged: Devron Stevenson , Scott was really great but didn't work with me endependantly.
