Shaun Scriven

Thank God Downtown Volkswagen had a Kbb (Kelly Blue Book) Department..... I wasn't sure if I was selling or trading. Clarence appraised my car, and brought me right to a salesmen named Jimmy. All sooo very h Department..... I wasn't sure if I was selling or trading. Clarence appraised my car, and brought me right to a salesmen named Jimmy. All sooo very helpful. I was able to trade in, an get something I like!!! More

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very satisficed after coming to Downtown VW. Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near fu Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near future More

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Always professional and timely service from both sales and service. Great communication from everyone involved. and service. Great communication from everyone involved. More

by BZMAR19 Verified Customer Verified Customer

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Very easy going, honest, clear, and conversational. Got me in and out of the dealership. Got me in and out of the dealership. More

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Best experience so far. Been to multiple dealerships. Come shop here highly recommended. Work with Jay Been to multiple dealerships. Come shop here highly recommended. Work with Jay More

by Saul Hernadez Verified Customer Verified Customer

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Con-artist swindlers of the most nefariousness ilk. Do not buy from this dealership they would sell their own children to make an extra buck. Worst car buying experience of my life. Do not buy from this dealership they would sell their own children to make an extra buck. Worst car buying experience of my life. More

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Sleazy, bull xxxx artists…avoid this place at all costs! !!!! Worst experience of my life. Shady add-ons, fees, and mysterious warranties you pay for but then disappear. The price they list on line is not w !!!! Worst experience of my life. Shady add-ons, fees, and mysterious warranties you pay for but then disappear. The price they list on line is not what you will pay…Absolutely crooked. SCAM artists. Buyers beware!!! More

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For being in downtown Chicago, the dealership was fairly easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area an easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area and have our vehicle valet parked while we were car shopping. The building was very clean and appealing to the eye. Getting the car to go for a test drive was quite a long wait. Considering we drove 3.5 hrs to test drive the vehicle we figured it would be ready to go as soon as we got there. I think in the end it was a communication error in getting the vehicle out in front of the dealership. That wasn't enough to spoil the experience for us. I will say we were a bit disappointed at the end of our transaction. There was still some trash left and areas that needed cleaned (something spilled in the arm console that was discovered during the test drive) inside the vehicle we purchased. And the gas tank was near empty. For the amount of money that we spent on the vehicle- a clean interior and a tank of gas doesn't seem too unreasonable. All in all it was a pretty good experience and I'm loving my Atlas!! More

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Completing the purchase was quick and I got everything I wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came ba wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came back with an amazing alternative that actually exceeded our expectations. Left the dealership very happy. Shaun won our business by her honesty and treating us like we were old friends. More

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Shaun was so friendly and helpful. She worked hard for me to get into this car and had the nicest demeanor on top of it. I got a great car for a good deal and never felt intimidated or She worked hard for me to get into this car and had the nicest demeanor on top of it. I got a great car for a good deal and never felt intimidated or rushed. Overall, a very pleasant experience. More

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