Shawn Hammond | Page 2

Wilford Friday was amazing to work with. He went above and beyond to make sure we were taken care of. We encountered a small issue with the purchased vehicle (not his fault) and he made sure He went above and beyond to make sure we were taken care of. We encountered a small issue with the purchased vehicle (not his fault) and he made sure the issue was corrected. We will definitely visit him again for our next vehicle purchase. More

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I bought there because of Buzz Powers. He is a master. If you had someone that needs any sales experience, he would be a great mentor. Give him a raise. He is a master. If you had someone that needs any sales experience, he would be a great mentor. Give him a raise. More

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Have bought several vehicles from Norton Toyota. Always friendly and fair. Service department is excellent. Always friendly and fair. Service department is excellent. More

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Everyone at Jim Norton Toyota Tulsa was so helpful to us in the car buying process. Nicholas Craddock was there with us from the beginning taking care of us and explaining everything in detail. I never felt in the car buying process. Nicholas Craddock was there with us from the beginning taking care of us and explaining everything in detail. I never felt confused! He also did an excellent job on being available to call if I had any questions. Nicholas did a great job keeping in contact and updating us with our vehicle. I am very satisfied with my experience and I’m sure someday I’ll be buying another vehicle from them when the time comes. More

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Friendly, well informed on the pricing, got the best financing rate, answered all my questions on operating my car. Wonderful place to buy a car. financing rate, answered all my questions on operating my car. Wonderful place to buy a car. More

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The buying experience had a terrific part and a very disappointing part. The terrific part was working with Robert Blocker. We reserved a new 2021 RAV4 and Robert was clear on availability, cost, and disappointing part. The terrific part was working with Robert Blocker. We reserved a new 2021 RAV4 and Robert was clear on availability, cost, and fees. No games. He was professional and easy to work with. However, the finalizing portion of the sale was done with a different person and that’s the part that was extremely disappointing. Prior to finalizing a new car sale, customers hear about warranties from the finance dept. Shawn Hammond, Business Mgr, told us about the extended warranty options. This is where our experience became disappointing. New vehicles come with Toyota Care and manufacturer warranties that suffice for our needs. This dealership also offers a “lifetime warranty” for engines (https://www.jimnortontoyota.com/toyota-lifetime-engine-warranty). So we opted NOT to buy an extended warranty. Shawn was displeased with our decision and started a “hard sale” approach that involved another finance person. We were told about the "expensive windshield in the 2021 RAV4," the "subpar car alarm," and “special programming of the windshield” that make the extended warranty worth it. Despite all this, we still opted out of buying an extended warranty. In the end, Shawn required us to sign an “as-is” purchase agreement. This dealership sold a new vehicle (odometer 6 miles) “as-is.” We did not get a good answer why a brand-new vehicle was being sold as-is. The the form reads, “The only warranties applying to this vehicle are those offered by the manufacturer.” Could it be that the “lifetime engine warranty” by Jim Norton Toyota is only available to purchasers of an extended warranty?? Bottom line: Work with Robert Blocker - he is a knowledgeable and professional car salesman. Your experience with Mr. Blocker will be OUTSTANDING. But, do not expect the same professionalism from the finance dept. Prepare yourself for a hard sell approach and illogically being asked to buy a new vehicle “as is.” More

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Best experience we have had at a dealership. Recommend to all my friends and family! all my friends and family! More

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Our experience with Jon was outstanding! Made buying a new car easy and without a doubt enjoyable! new car easy and without a doubt enjoyable! More

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He was very helpful and knowledgeable. He answered any questions I had. He helped me figure out which vehicle was right for me. questions I had. He helped me figure out which vehicle was right for me. More

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Awesome teamwork!Once the sale was agreed upon, finance Awesome teamwork! Once the sale was agreed upon, finance processed the papers quickly and i was on my way! Thanks for making this easy! Awesome teamwork! Once the sale was agreed upon, finance processed the papers quickly and i was on my way! Thanks for making this easy! More

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