Shawn Hillegass | Page 2

Always helpful with our constant needs to provide transportation to the people we provide services to. It's been a lasting relationship going back 20 plus years. transportation to the people we provide services to. It's been a lasting relationship going back 20 plus years. More

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Jannell provided me with the best possible deal. Around. This is my 3rd leased truck with them and I can always rely on good customer friendly service. I purchase the maintenance package and have t Around. This is my 3rd leased truck with them and I can always rely on good customer friendly service. I purchase the maintenance package and have trouble-free service for 3 years. It is not always about the initial price, but with the number of cars around today, a relationship with a reliable and honest dealer is worth a lot. More

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Great service managers and happy with service completed! Even chatted with sales while I was waiting and got some info on new vehicles. Even chatted with sales while I was waiting and got some info on new vehicles. More

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had transmission problem under warrarnty took more than 9 months to fix. they had problems with transmissions and did not give a rental had to pay for rental months to fix. they had problems with transmissions and did not give a rental had to pay for rental More

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This was the first service for my 2022 car. I received excellent service, and right on time. They listened to my questions. I received excellent service, and right on time. They listened to my questions. More

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This was the best car buying experience ever. My wife and I worked with Bill Pellagrini in sales. He started by listening to what we were looking for, provided us options and recommendations. Nev My wife and I worked with Bill Pellagrini in sales. He started by listening to what we were looking for, provided us options and recommendations. Never did we feel pressure. Ended up ordering a 2023 F150 and again he provided guidance to make sure we got the features we wanted and set reasonable expectations on timing. Eddie Clark then helped make sure we had everything so when we did come in to pick up the truck it was seamless. We had the same experience with Billy in Finance. He laid out the options, clearly explained each one and never pressured us. 100% will come back and buy from this dealership again. More

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Booked oil change 2 weeks in advance took 2 days to complete. Never got updated on the status and when i called back to check, the person on phone wasn't that friendly either. i bought my vehicle from complete. Never got updated on the status and when i called back to check, the person on phone wasn't that friendly either. i bought my vehicle from them but extremely disappointed from the service department. Also so concerned about their knowledge as well. Definitely not going back for any reason. Never recommend to anybody. Just stay away. More

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I realized that my brakes on the rear of the car needed NEW rotors and pads that the bumper too bumper policy ,The tire & wheel policy ,didn't cover xxxx. Very disappointed. Car has under 30,000 miles . Wi NEW rotors and pads that the bumper too bumper policy ,The tire & wheel policy ,didn't cover xxxx. Very disappointed. Car has under 30,000 miles . Will NOT be doing business with Jannell again. I did not have the repairs done @ Jannell because of warranty issues,Paid 418.63 out of my own pocket. Trading in Escape in April for a Nissan. More

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I was very satisfied. Car looks great. The pick-up service works for me. Thanks Car looks great. The pick-up service works for me. Thanks More

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Service Dept has very poor knowledgeability of their products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my v products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my vehicle here and had a most satisfactory experience with the sales team. Unfortunately, their service department falls far short of an acceptable level of professionalism, experience and knowledgeability and an arrogant unwillingness to listen to the customer. In the end they honored the warranty after two weeks of back and forth hassle but determined that any future warranty service related to this vehicle will not be honored. “You’re on your own” I was told. More

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