Shawn Maples | Page 4

Wonderful, attentive, and kind! John Hilsinger & the rest of the crew at Five Star NRH made the car buying experience hassle-free and relatively painless. He heard what we needed in John Hilsinger & the rest of the crew at Five Star NRH made the car buying experience hassle-free and relatively painless. He heard what we needed in our family vehicle and within 2 days found the perfect one for us (which isn't easy with a family of 6 and 2 dogs lol). Jack in the finance dept was extremely sweet and soft-spoken; made everything very easy to understand. There were no mysteries or questions left unanswered and no surprise fees at signing, payments we can afford. I won't trust my business to anyone else! More

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An amazing experience. My sales rep Hector was the best. Knowledgeable, respectable, and knew his job like no other. Thank you Hector. Five star ford should be proud to have My sales rep Hector was the best. Knowledgeable, respectable, and knew his job like no other. Thank you Hector. Five star ford should be proud to have you as an employee. Overall, and amazing experience with five star ford used cars. More

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Do not buy a car from here if you care about your saftey I purchased a 2007 ford edge to only find out later it had an open safety recall on it that they did not disclose to me. They bought the vehicle back, I purchased a 2007 ford edge to only find out later it had an open safety recall on it that they did not disclose to me. They bought the vehicle back, leaving me out of $2500 for my down payment and 4 months of car payments.I then purchased a 2010 mazda crsx9 that the axle fell off 9 days after signing paperwork. More

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Excellent Service provided by Greg Foster, Shawn Maples and the Five Star Ford team! We have purchased several new and used vehicles with them over the last few years provided by Greg Foster, Shawn Maples and the Five Star Ford team! We have purchased several new and used vehicles with them over the last few years and have never been disappointed. More

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Open Safety Recalls don't matter to them! I bought a used car in September 2016 , only to find out in January 2017 that a SAFETY recall was placed in May 2016 about metal fragments flying out I bought a used car in September 2016 , only to find out in January 2017 that a SAFETY recall was placed in May 2016 about metal fragments flying out from airbags . We were never made away of this issue when purchasing the vehicle. Diron did a quick sale on this and failed to mention the safety recall to us. Once we found out about the recall both Myron and Shawn stated they sell cars with open safety recalls all the time, which to me is a poor practice, but if you are going to do it, the consumer needs to be informed. More

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No hassle search for vehicle of my choice Stress free visit ---- professional staff assisting me in selection of vehicle I was there to purchase. NO high pressure sales pitch.....Was relaxed a Stress free visit ---- professional staff assisting me in selection of vehicle I was there to purchase. NO high pressure sales pitch.....Was relaxed and comfortable in viewing all vehicles available on the Certified Pre Owned plan. More

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Purchase of First New Car I contacted Rick and within the week he had the exact car I asked for ready. I went to the dealership and test drove it, filled out some forms and it I contacted Rick and within the week he had the exact car I asked for ready. I went to the dealership and test drove it, filled out some forms and it was officially mine. It was a great and brief experience! More

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Fantastic and professional Thank you Hector and Shawn!! I appreciate the willingness to go above and beyond. I will see you again when my wife needs a new car (probably sooner Thank you Hector and Shawn!! I appreciate the willingness to go above and beyond. I will see you again when my wife needs a new car (probably sooner than later). More

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Consistent This is the second vehicle we have bought from Jason at 5 Star in the past year. I like that we dealt with all the same people as we did the previous This is the second vehicle we have bought from Jason at 5 Star in the past year. I like that we dealt with all the same people as we did the previous time. With all the turn over that is usually associated with regular car dealerships, it's nice dealing with consistency. I never hesitate in recommending 5 Star to anyone looking for a new or used vehicle. More

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Best Deal in Town I had the pleasure to work with Shawn, Leonard and Rick this week while shopping for a 2016 F150.. From the time i walked in the door i felt very rel I had the pleasure to work with Shawn, Leonard and Rick this week while shopping for a 2016 F150.. From the time i walked in the door i felt very relaxed. These guys answered every question I had and they made sure that i had all the information i needed to make my decision. The big thing was there was no PRESSURE. After the purchase Leonard spent about an hour with me going over all the functions of the truck. This is the second truck i have purchased at Five Star and I will come back again. They make purchasing a car/truck FUN. Thanks guy for a job well done!!! More

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