Shawn Mock | Page 38

Everyone is really friendly eager to help every time I come by it always leaves a smile on my face thank you for everything looking forward to next time come by it always leaves a smile on my face thank you for everything looking forward to next time More

by wayne pain Verified Customer Verified Customer

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Shawn made sure everything was fine with my car after the service. He told the workers not to adjust my driver's seat . Someone moved it but luckily after the computer reset, I was able to move my seat one t service. He told the workers not to adjust my driver's seat . Someone moved it but luckily after the computer reset, I was able to move my seat one time before it locked up again. Thanks for checking with me, Shawn. More

by swansoncharm Verified Customer Verified Customer

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The service representative was very helpful and friendly. He offered so that I was able to purchase the two oil changes at a cheaper price the normal charge singly and I appreciate him reviewing my vehicle He offered so that I was able to purchase the two oil changes at a cheaper price the normal charge singly and I appreciate him reviewing my vehicle after the service was done. More

by trr2122 Verified Customer Verified Customer

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Shawn was very helpful with estimating work time and explaining process for the recall work that showed up on the computer that needed to be done. I was not aware prior to my appointment that there was explaining process for the recall work that showed up on the computer that needed to be done. I was not aware prior to my appointment that there was a recall. More

by swansoncharm Verified Customer Verified Customer

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Shawn provided good service as he has in the past. The total time it took was about two hours which was a little longer then I expected. My tires were rotated but left front tire went to the back left. It total time it took was about two hours which was a little longer then I expected. My tires were rotated but left front tire went to the back left. It should have gone to the back right so the tread can wear evenly. Not happy about that. More

by John Ried Verified Customer Verified Customer

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Have been with this dealer for many decades . 👍 ADIL and XAVIER , makes the difference. The Jeep is a good car , but this time I’ve almost change to a different make and model. But ADIL and XAVIER , made it XAVIER , makes the difference. The Jeep is a good car , but this time I’ve almost change to a different make and model. But ADIL and XAVIER , made it happen . And I am on Jeep again for more then 20 years. More

by Dower Verified Customer Verified Customer

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Probably the worst experience to date. If I could pick a star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE a simple problem? In addition they charge $179 for a “diagnostic fee!” If I didn’t know any better I’d think they would be scamming us. And don’t be fooled because this “diagnostic test” they perform 8: no different than the one Auto Zone does FOR FREE! I would also like to add they would call my extended warranty and if they covered it, I wouldn’t have to pay the fee. HOWEVER, that’s not until AFTER they do the “diagnostic”, so if you want to roll the dice on a “maybe it’s covered, maybe not” be my guest. Crazy how dealerships have us eating out of their hands to buy a vehicle, yet to get that same vehicle serviced... we’re treated like trash. As if WE’RE inconveniencing them with a SCHEDULED appointment no less. I’m talking about you “BOB from St. Cloud” I recommend anywhere but a dealership because they think COVID is non existent and we have all the money in the world to waste. Well Jack... I’m sorry I only had 2 goats and a chicken to trade you. More

by ajarvis94 Verified Customer Verified Customer

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They did a great job letting me know what was going on and communicating about the process. I liked that they had an area for my kids to hang out too. and communicating about the process. I liked that they had an area for my kids to hang out too. More

by nhodges77 Verified Customer Verified Customer

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First of all I would like to say thank you so much to the service department manager. I can’t remember her name I apologize for that. I had an issue she call me ASAP and we resolved the issue with my vehicle service department manager. I can’t remember her name I apologize for that. I had an issue she call me ASAP and we resolved the issue with my vehicle with no out-of-pocket cost. I would like to say out of all my years of owning a vehicle that was the best service I’ve received.Thanks More

by BRAMSEY22 Verified Customer Verified Customer

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Great Customer Service On time the service required very friendly and professional personnel great and clean waiting area wait time reasonably nice facility very organized friendly and professional personnel great and clean waiting area wait time reasonably nice facility very organized More

by BENJAMIN LOPEZ Verified Customer Verified Customer

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