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Simo Bassi

Overview Reviews (394) Inventory (880)

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Simo Bassi

Simo Bassi | Page 33

Desk Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4.7

394 Reviews

Overview Reviews (394) Inventory (880)

4.7

394 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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394 Reviews of Simo Bassi

August 19, 2021

Dealership Rating

They were so professional and efficient. Everything about the purchase process was explained in detail and I could not have been happier. My sales associate Jennifer went out of her way to find a car about the purchase process was explained in detail and I could not have been happier. My sales associate Jennifer went out of her way to find a car I wanted that was available to take home the same day. More

by JOHN C

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hector Riquel, Jennifer Cacciola

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Aug 19, 2021 -

Universal Hyundai responded

We are very happy Jennifer provided you with such a positive experience! We sincerely value your business, John, and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 19, 2021

Dealership Rating

Great service from the sales consultant, knowledgable and genuinely wanted to help. Took a long time to make the deal I wanted and still paid more but they worked with me and overall I was happy. genuinely wanted to help. Took a long time to make the deal I wanted and still paid more but they worked with me and overall I was happy. More

by bvbouche

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Luis Arevalo, Luis Narvaez

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Aug 19, 2021 -

Universal Hyundai responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 10, 2021

Dealership Rating

Alexandra Martinez is the best! She is a very knowledgeable salesperson! She worked hard to help me buy the exact car that I wanted! I highly recommend her! knowledgeable salesperson! She worked hard to help me buy the exact car that I wanted! I highly recommend her! More

by DIAZT1967

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jose Cepeda, Alexandra Martinez, Andres Garces, Johnathan Weidner

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Aug 11, 2021 -

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alexandra and the team met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 10, 2021

Dealership Rating

Just make sure you read every document that you are signing prior to purchasing your vehicle. Salesman tried his best to assist me with an issue I had. signing prior to purchasing your vehicle. Salesman tried his best to assist me with an issue I had. More

by Starr

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Giovanne Sanchez , darrin diaz

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Aug 10, 2021 -

Universal Hyundai responded

We aim to always provide a positive experience. We sincerely value your business. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 27, 2021

Dealership Rating

Employee Rating

Carlos Maldonado was amazing. We were a walk-in and he was available and we got lucky with him. He knew the products and trim levels with each model. He knew his stuff. He asked all the questions about ou was available and we got lucky with him. He knew the products and trim levels with each model. He knew his stuff. He asked all the questions about our needs and wants and fulfilled them with the perfect SUV. He answered all our questions honestly and allowed us time to discuss our options and financing goals. We were very happy with our purchase and service. More

by DORIAN_PANGBURN

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hector Riquel, Giovanne Sanchez , Carlos Maldonado

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Jul 27, 2021 -

Universal Hyundai responded

Congratulations on your new SUV! We are so glad that we had the opportunity to work with you, and that Carlos and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 25, 2021

Dealership Rating

Carlos Maldonado is an asset to Universal Hyundai! Carlos knows his products and had all of the answers to my questions about my car. Amen knows his products and had all of the answers to my questions about my car. Amen More

by CMTOMARCHIO

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Carlos Maldonado

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Jul 25, 2021 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Carlos had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 23, 2021

Dealership Rating

Bought a used car and was told it was looked over and later found out it needed $5000 worth of work. What a rip off! later found out it needed $5000 worth of work. What a rip off! More

by ERWADE2003

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: David Lembke

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Aug 09, 2021 -

Universal Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Jul 28, 2021 -

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Aug 12, 2021 -

ERWADE2003 responded

My name is Eric Wade. Please contact me at 440-570-7360 at your earliest convenience. My email is erwade2003@gmail.com

July 23, 2021

Dealership Rating

1000 dollars of services (sealant) was hidden from me. I didn’t know about that. Very disappointed! I asked do many times the car’s MSRP and was told 39,500. Then turned out I was thrown 1,999 Market adjust didn’t know about that. Very disappointed! I asked do many times the car’s MSRP and was told 39,500. Then turned out I was thrown 1,999 Market adjustment and 1000 of services NOT requested. Not fair at all. More

by Disappointed Customer

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Ramces Rivera , Luis Arevalo, Luis Narvaez

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Aug 09, 2021 -

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Jul 26, 2021 -

Universal Hyundai responded

July 23, 2021

Dealership Rating

Universal Hyundai, Robert, and Chris Johnson went above and beyond. Satisfied with my vehicle purchase. Chris was friendly and attentive. Robert was able to find a lower rate than my bank rate. Definitely and beyond. Satisfied with my vehicle purchase. Chris was friendly and attentive. Robert was able to find a lower rate than my bank rate. Definitely will recommend them to friends and family. More

by Sperez

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Christopher Johnson , Robert Redford

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Jul 23, 2021 -

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 19, 2021

Dealership Rating

Employee Rating

Dealership was great and the financing was quick and easy. Robert was easy to work with in getting all the paperwork signed. Would definitely be back. easy. Robert was easy to work with in getting all the paperwork signed. Would definitely be back. More

by RTHOMAS_2212

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jacob Mckinney, Robert Redford

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Jul 19, 2021 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Robert and our team here at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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