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533 Reviews of Simon Chan
Verified Customer
September 30, 2026
Simon did a great job working with me through the issue. The problem I have is two-fold. The first issue is, what happened to common sense? I didn’t have an appointment, but had an unexpected oil leak. The problem I have is two-fold. The first issue is, what happened to common sense? I didn’t have an appointment, but had an unexpected oil leak. I didn’t have much of a choice but to bring the car here. Because I had my 8 year old daughter and needed to drive her back to her moms the following day, I didn’t feel safe driving the car. I didn’t have an appointment, but my circumstances involved the welfare of a young child I should’ve been given a slightly higher priority. That didn’t happen, and instead had to take an uber home. The uber was filled with a strong smell of weed. Nice! Perfect scenario for an 8 year old. 2nd problem is my invoice came to over $100 with taxes for tightening some bolts. I mean I get it, you need money. Thanks for xxxxxx it out of your customer. So if you had any xxxx common sense someone would’ve looked at the car, tightened the bolts, and sent us on our way. What was probably a 15 minute repair turns into a $100 invoice. Basically you charge $400/hour for service. You’re probably paying the tech $35-$40/hour with benefits, so the rest is overheads. You must have really high overheads to have to take this from your customers. More
by a0001347
September 28, 2026
The Service has really gone downhill at this dealership. I have just over 25k miles on my car and they provided the paper work that I needed new tires and brakes! They had my brakes marked in the red and my I have just over 25k miles on my car and they provided the paper work that I needed new tires and brakes! They had my brakes marked in the red and my tires in the yellow. I questioned it and advised that this is not possible. They took my car back around and came back with all greens! Now you tell me how that is good service! I feel that women customers are taken advantage of thinking we are idiots and we will just go with what we are told! I also kept telling them that the seal around my windshield kept popping out! This was on every 5k miles I brought it in, and they would tell me it was fixed and all they were doing was pushing it back in, and as soon as I would get home it would pop back out! I had enough of this and after alot of back and forth and having to prove I had mentioned it on all my service visits, Simon got it covered under warranty but I should not have to go through all that when I had a new car and mentioned it every time I brought it in and also had the extended warranty. I have another friend that took her car there recently and had the same experience, being told something was wrong with the car and that was not the case! I will say I have bought many cars there (under my maiden name) and I can tell you I will never buy another car here nor will my friend I mentioned above who has also bought multiple cars there. This is all due to your service department! It is a shame that you are so close and that I may now have to go elsewhere because I don't trust what I'm being told. I hope you look into this because if something isn't done about your service team you will end up losing even more business! More
by chelli.calov
September 22, 2026
Working with sales staff and management, I did get the deal that I accepted, looking forward to years with my new truck. deal that I accepted, looking forward to years with my new truck. More
by mjp8
Other Employees Tagged: Dwayne Scott, I really appreciated his professionalism and helping me get a deal that I felt was fantastic.
September 21, 2026
Awesome service. No issues at all. Window tinting. Didn’t have to wait at all. No issues at all. Window tinting. Didn’t have to wait at all. More
by rpholcomb82
Other Employees Tagged: Austin Meek
September 21, 2026
Dropped off my Rav 4 the night before it's scheduled service. Simon Chan called me around 9:30am the next day and reviewed what was done and setup a shuttle service to pick me up at home. 1st class se service. Simon Chan called me around 9:30am the next day and reviewed what was done and setup a shuttle service to pick me up at home. 1st class service throughout the process More
by JTOMKIEWICZ
September 05, 2026
Great all a round ,best in service . Only have Cobb do my work , car and truck. 👌 Only have Cobb do my work , car and truck. 👌 More
by NONIFRAN1
Other Employees Tagged: Brittany jagers, Robert Warren, Zach Claybrooks, Jason McFarland, Andrew Carter, Bernard Faulk, Brad Magerl, Jeff Silvers, Brent Stump
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