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500 Reviews of Simon Chan
April 18, 2026
Simon was argumentative and sarcastic. Daniel was courteous and informative, and patient, though, so it was a pleasure working with him. Daniel was courteous and informative, and patient, though, so it was a pleasure working with him. More
by stevefricks
Verified CustomerOther Employees Tagged: Daniel, service technician
April 16, 2026
The best way to have your toyota last a long long time is to take it to a highly skilled Toyota dealership for service by Toyota certified mechanics who use original equipment manufactured parts. My 2007 v-6 to take it to a highly skilled Toyota dealership for service by Toyota certified mechanics who use original equipment manufactured parts. My 2007 v-6 camry has 210,000 miles and runs like new! Cobb County Toyota and my service advisor Jeff Silvers keep me coming back after 11 years of top notch and fairly priced services. More
by mjtpa
Other Employees Tagged: David Cobb, Jeff Silvers
April 12, 2026
I recently brought my 2025 Toyota Hybrid SE to the Toyota service center in Kennesaw for the 15,000-mile maintenance. During the visit, a tire rotation was performed. After the service, I noticed fresh sc service center in Kennesaw for the 15,000-mile maintenance. During the visit, a tire rotation was performed. After the service, I noticed fresh scratches on my black alloy wheel, specifically around the lug nut area. These marks were not present before the service. The pattern of the scratches strongly suggests they were caused during the removal or tightening of the bolts, likely due to improper handling or excessive force. When I raised this concern, the service team insisted the scratches were already there and dismissed the issue as “common.” I find this response unacceptable. Damage to a vehicle during routine service should not be considered normal, especially at an authorized Toyota service center where customers expect professional care and accountability. Additionally, the service manager’s behavior was unprofessional and dismissive, which made the experience even more frustrating. I chose an authorized Toyota service center because I trust the brand and expect a higher standard of service. Unfortunately, this experience has made me reconsider returning, as I could receive similar—or better—care from a third-party service provider without risking damage to my vehicle. I hope this feedback is taken seriously and that steps are taken to improve both service quality and customer handling. More
by TATISURESH99
April 06, 2026
Communication issues. I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for th I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for the part and labor that I didn’t need. It’s wasn’t a complicated issue. Unacceptable More
by WHITESU
Other Employees Tagged: Zach Claybrooks
March 25, 2026
My experiences with Cobb County Toyota have been positive. Simon is friendly, attentive, and communicates well. He works efficiently, but without making the customer feel rushed. The waiting area is positive. Simon is friendly, attentive, and communicates well. He works efficiently, but without making the customer feel rushed. The waiting area is roomy with plenty of seating. More
by Michael
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