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398 Reviews of Skylar Lewis
February 17, 2020
Had a Flat and Was Told There was Nothing Wrong Brought my car in Thursday 2/13 to get tired patched/replaced due to it having a leak. It was flat that morning, aired it up and heard air audibly esc Brought my car in Thursday 2/13 to get tired patched/replaced due to it having a leak. It was flat that morning, aired it up and heard air audibly escaping from the tire. When I got home from work it was flat again. I aired it up, heard air leaking again, and drove it to Wolfchase Honda. I was informed that they could not find the leak after checking TWICE and was told the tire was holding its pressure. No repair was performed. I explained to Skylar the above, that air was audibly escaping from the tire. No further explanation was given for why they couldn't repair it. When I asked when I have a flat Friday morning, what was going to happen, Skylar implied that they would come to my house and put a new tire on. I left the dealership close to closing time, and at 5:58. on my way home, my tire pressure warning light came on, with it too late for me to go back and get it fixed that night. I called the service department and left a voicemail to arrange getting a new tire installed at my home. Friday morning 2/14, my tire was flat again. I called and left a voicemail again to make arrangements. Turns out, the implication that the tire would be replaced at my home was inaccurate. My car would be driven from my home to the dealership, and they would bring a shuttle to ferry me to the dealership as well. This completely defeats the point of them coming my house at all if I was required to return to the dealership AGAIN for the issue they couldn't fix the night before. After being told this is how it would work, I told Skylar that I would inflate the tire again and bring it in myself. It is disappointing that I had to spend two evenings to fix this issue with no real effort on Wolfchase Honda's part to remedy the situation or compensate for their error. The poor service I experienced with something as simple as patching a tire makes me question the service that would be performed on my vehicle for any thing more complex. More
by JOHN.MCGREGER
Verified Customer
February 15, 2020
Sales associate was great waiting time was a lot longer than what was told to me other than that service was awesome. Keep it up. than what was told to me other than that service was awesome. Keep it up. More
by TRAMAINE.LONDO
Other Employees Tagged: Dexter Alexander, Kenneth "Rags" Jones , Tony Duggan, Eric Hargrove, Lea Lawrence, Mario Rossi
February 12, 2020
Good job, Wolfchase Honda!!! Even in the midst of renovation, the customer comes first. The service area has been moved over to accommodate the work. The gentleman who guided me Even in the midst of renovation, the customer comes first. The service area has been moved over to accommodate the work. The gentleman who guided me to where I needed to go was so courteous. He took me directly to Skyler who has been my go-to person for quite some time. He is always pleasant, friendly and professional. As always, the service was fast and efficient. Thank you for being here! More
by JEAN.SHERMAN
Other Employees Tagged: Youmni Hamami , Excellent!
February 11, 2020
Pleasant, quick and very professional Having my car serviced yesterday was a pleasant experience from beginning to end. I was met by a very nice young man who took my car and led me insid Having my car serviced yesterday was a pleasant experience from beginning to end. I was met by a very nice young man who took my car and led me inside to get in touch with Skyler Lewis, who took down my reasons for the service which was an oil change and check the tires as the tire light had come on in the car. I waited about an hour and a half, a nail was removed from my tire, and then I was on my way. More
by Margo
February 10, 2020
2020 crv great experience I will use wolfchase honda again. the sales service and management teams are excellent. when I have occasion to buy or service a ve great experience I will use wolfchase honda again. the sales service and management teams are excellent. when I have occasion to buy or service a vehicle I will certainly return here. More
by DC-10-SO
Other Employees Tagged: Billy Kessler, Tim McCrary , Carl Sanders, Jason Tao
February 07, 2020
The construction work is messed up! Hard to get in & out. Skylar believed the person who told him they had called me- they didn’t call to tell me my car was ready. This also happened the last time I came in Skylar believed the person who told him they had called me- they didn’t call to tell me my car was ready. This also happened the last time I came in for service. More
by BR100472A
February 03, 2020
I love this dealership. We have been buying cars from this dealership since 1993. Service manager has always taken care of us. Thanks for the service this dealership since 1993. Service manager has always taken care of us. Thanks for the service More
by STRONGKNIGHT46
Other Employees Tagged: Jerry Hughes, Bill Thomas, Abdul Jones 5 stars
January 31, 2020
Yup, Requested for our cars engine oil change. Didn’t get changed out at all, but the maintenance light was reset!!! There are more to this story then this! changed out at all, but the maintenance light was reset!!! There are more to this story then this! More
by ycatS
Other Employees Tagged: Lea Lawrence
January 29, 2020
Great atmosphere!! Everyone is pleasure to work with from my original visit to my first free oil change. WOLFCHASE HONDA IS THE BEST!!! I would recommend them to everyone. my original visit to my first free oil change. WOLFCHASE HONDA IS THE BEST!!! I would recommend them to everyone. More
by WRKthe3rd
Other Employees Tagged: Billy Kessler, Greg King, Marcus Brown, Dexter Alexander , Eric Hargrove, Mike Jones, John Lau, Jason Tao, Abner Turner
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