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Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.7
463 Reviews

Dealership Experience

6 yrs, 11 mos

Industry Experience

10 yrs, 8 mos

4.7

463 Reviews

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463 Reviews of Stephanie McNair

June 25, 2025

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Employee Rating

Two weeks to get our car back for a warranty part and wanted to charge $1200 of extra work. Then to top it all off when they called and said you car is done and we need the rental car back by 4:00 or the More

by BDJAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 26, 2025

Toyota of Scranton responded

Hi Brian, Thank you for your feedback. We’re sorry to hear that your recent experience caused frustration. We understand how important your time and commitments are, and we truly regret any inconvenience this situation may have caused you and your wife. The part required for your vehicle was under manufacturer backorder, and we did our best to keep you informed throughout the delay. Once the repair was completed, we were happy to cover the cost of the rental vehicle during the wait and offered a flexible return window to help minimize any additional charges. We're glad your advisor worked to support you, and we appreciate your recognition of her efforts. We value your time and feedback—it helps us find ways to improve. If there’s anything more you’d like to discuss or if we can be of further assistance, please feel free to reach out to us directly. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton 570.702.8776

June 19, 2025

Dealership Rating
Employee Rating

Excellent service. Friendly staff and my car was completed on time. Staff explained the results of the service. More

by sharlenewootten
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Alan Aimer, Kacie Greico, Kevin Morrow

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Jun 19, 2025

Toyota of Scranton responded

sharlenewooten, Thank you for your kind words! We're so glad to hear that your visit was timely, the staff was friendly, and everything was clearly explained. We appreciate your trust and look forward to serving you again! Take care, The Service Team Toyota of Scranton

June 17, 2025

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Employee Rating

Great staff, new car purchase went great service after the sale was friendly and knowledgeable More

by JEFFMORK357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Alan Aimer, Jammie Marcen, Brian Cloud, Matthew Hedden

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Jun 18, 2025

Toyota of Scranton responded

JEFFMORK357, Thank you for the great feedback! We're thrilled to hear your car purchase went smoothly and that our team continued to provide friendly, knowledgeable service after the sale. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton

May 28, 2025

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Employee Rating

The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them. More

by TNOTCH300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Alan Aimer, Kacie Greico, Kevin Morrow

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May 29, 2025

Toyota of Scranton responded

TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton

May 16, 2025

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Employee Rating

I gave you a five because of Stephinie. The car gets ONE star. Worst car I have EVER owned!!!! More

by DRPROSTHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Warrington

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May 19, 2025

Toyota of Scranton responded

DRPROSTHO, Thank you for taking the time to share your feedback. While we’re truly sorry to hear that you’re disappointed with your vehicle, we’re very grateful for your kind words about Stephanie. She takes great pride in providing excellent service, and we're glad she made a positive impact during your visit. If there's anything we can do to further support you or address concerns with your vehicle, please don’t hesitate to reach out—we're here to help. —Toyota of Scranton Guest Experience Team

May 20, 2025

DRPROSTHO responded

Why is it ok to buy a new car only to have it in the dealership about ten times within a year and a half? Why is it ok to have your cruise control shut off at anytime forcing you to pull to the side of the road. Turn off your vehicle and open the door only to restart your car. Just to get the cruise begin to work. Dealership says sorry we can’t duplicate my concern. Receive a notice from your dealership that my car notified them of an emergency brake issue. Only to be told my car does not show up anything wrong when you stop at the dealership. They run the diagnostic test only to inform me well there is nothing wrong. Remember they called me!! Original issue was the information screen keep having issues. Well after 1.5 yr. It was replace. Well it fixed the concern only to have other cancellation issues show up. Oh how about being asked if I wanted the car evaluated for a trade in. Only to get a quote that is 5000.00 lower than what an online quote. Add insult how about having Jake call me a few weeks later to leave a message to call him back about getting a possible quote for the car! This is truly the WORST CAR I have ever owned

April 21, 2025

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Employee Rating

First time for service, Was a bit confusing learning the system. Once I figure the system out easy peasy. More

by MHAKWATUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair

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Apr 22, 2025

Toyota of Scranton responded

MHAKWATUT, Thank you for sharing your experience with us! We understand that navigating a new service process can feel a bit confusing at first, and we truly appreciate your patience. We're glad to hear that once things clicked, it was smooth sailing. Please know that we're always here to guide you through the process and make each visit easier and more comfortable. We look forward to seeing you again and making your next experience even better! — The Team at Toyota of Scranton

April 21, 2025

Dealership Rating
Employee Rating

No Issues. Dropped off vehicle. Ready when promised. Great Service and thanks to Stepanie for wonderful service once again. More

by CHICAGOBEARS3485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 22, 2025

Toyota of Scranton responded

CHICAGOBEARS3485, Thank you for the kind words and for being a valued guest! We're happy to hear everything went smoothly and your vehicle was ready as promised. Stephanie will be thrilled to know her service made a positive impact once again. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you next time! — The Team at Toyota of Scranton

April 12, 2025

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Employee Rating

Great service and attentive service support! Also , love that I can work and enjoy a snack while waiting for my car service to be completed . More

by COACHANDSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2025

Toyota of Scranton responded

COACHANDSUE, Thank you for the great review! We're glad you enjoyed the service and the convenience of being able to work and grab a snack while you waited. We aim to make every visit comfortable and stress-free. We appreciate your kind words and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 05, 2025

Dealership Rating
Employee Rating

From check in to check out the service was excellent. Keep up the your service program. More

by JSCZYZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Toyota of Scranton responded

JSCZYZYK, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear your experience from check-in to check-out was excellent. We'll definitely keep working hard to maintain the level of service you deserve. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

March 25, 2025

Dealership Rating
Employee Rating

I often hope you can be trusted when you tell me of things needed to be done when I bring my vehicle to you for service More

by SUFIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Toyota of Scranton responded

SUFIMO, Thank you for your review and for trusting us with your vehicle’s care. We understand how important it is to feel confident in the recommendations you receive, and we’re committed to building that trust with every visit. If you ever have questions about a suggested service, please don’t hesitate to ask — we’re always happy to walk you through the details. Your peace of mind matters to us, and we appreciate the opportunity to continue earning your trust. Warm regards, The Service Team Toyota of Scranton

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