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Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
481 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

11 yrs, 3 mos

4.8

481 Reviews

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481 Reviews of Stephanie McNair

January 22, 2026

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Employee Rating

She was kind considerate and made sure that I was taken care of all in all the service was great More

by JRPAONE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 22, 2026

Toyota of Scranton responded

JRPAONE, Thank you for sharing your experience with us! We’re so glad to hear that Stephanie was kind, considerate, and made sure you were well taken care of. Providing great service is always our goal, and it’s wonderful to know your visit was a positive one. We truly appreciate your feedback and look forward to taking care of you again in the future. Warm regards, MJ Preno Vice President of Guest Experience

January 12, 2026

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Employee Rating

She was very helpful, friendly, and knowledgable. Place was very clean and inviting as usual. More

by mikelrc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ochwat, Jason Palmigiano, Jon Lane

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Jan 13, 2026

Toyota of Scranton responded

mikelrc, Thank you for sharing your experience. I’m glad to hear she was helpful, friendly, and knowledgeable, and that our dealership felt clean and inviting as always. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you again. Warm regards, MJ Preno VP of Guest Experience

December 24, 2025

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Scranton Toyota and Stephanie always take my vehicle with expert care and provide a comfortable sitting area while you. More

by IANALEX87
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 27, 2025

Toyota of Scranton responded

IANALEX87, Thank you for the kind words! We’re happy to hear that Stephanie and the Toyota of Scranton team always take expert care of your vehicle and that you enjoy our comfortable waiting area. We truly appreciate your continued trust and look forward to your next visit. Warm regards, ~The Service Team Toyota of Scranton

November 29, 2025

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Employee Rating

As always Stephanie does a superb job; knowledgeable, friendly and very helpful. She always keeps customers informed.. More

by PAFREMONT
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Recommend Dealer
Yes
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Nov 29, 2025

Toyota of Scranton responded

PAFREMONT, Thank you for sharing your kind words! We’re thrilled to hear that Stephanie continues to deliver knowledgeable, friendly, and helpful service. Keeping our guests informed every step of the way is something she takes great pride in, and we’re glad it shows. We appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, ~The Service Team Toyota of Scranton

October 13, 2025

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Employee Rating

All maintenance items are reviewed with me before any work is completed. There is no pressure to complete an item that is not critical. Haliee always does an excellent job with my maintenance on both of More

by CHADWICK_LANGE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Jason Palmigiano, Hailee Politz

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Oct 14, 2025

Toyota of Scranton responded

Hi Chadwick, Thank you for sharing your thoughtful feedback! We’re so glad to hear that Hailee continues to provide you with clear communication and no-pressure service. It’s great knowing you trust her to keep both of your Toyotas in excellent condition. We truly appreciate your loyalty and look forward to seeing you at your next visit! Warm regards, The Service Team Toyota of Scranton

October 02, 2025

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Toyota Scranton is the best place to get your car serviced. Love the staff and everyone else that works there. More

by RENEELV
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Jo Preno , Ian Dougherty

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Oct 03, 2025

Toyota of Scranton responded

RENEELV, Thank you for sharing such a kind review! We’re thrilled to hear that you consider Toyota of Scranton the best place for service and that our staff continues to make you feel welcome and taken care of. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

September 27, 2025

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I love coming to get my car serviced here. Stephanie is so knowledgeable and the crew who does the work are detail oriented. Always highly recommended! More

by BABYBRIANNA97
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Recommend Dealer
Yes
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Sep 29, 2025

Toyota of Scranton responded

BABYBRIANNA97, Thank you so much for your kind words! We’re thrilled to hear that Stephanie and our service team are taking great care of you. We’ll be sure to pass along your praise to the crew — your recommendation truly means a lot to us! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 02, 2025

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Employee Rating

Awesome dealership, they go above and beyond to make your experience a pleasant one. Stephanie has always kept the customer needs priority number one. Can’t thank her and Toyota of Scranton enough to making More

by RKSIMONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Toyota of Scranton responded

RKSIMONJR, Thank you for sharing such kind words! We’re thrilled to hear that Stephanie and our team consistently make your experience a positive one and keep your needs as the top priority. We truly appreciate your trust and look forward to continuing to provide you with excellent service every time you visit! Warm regards, The Service Team Toyota of Scranton

September 01, 2025

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Employee Rating

My experience with the service department was excellent. Stephanie McNair was wonderful to work with. She kept me informed all the way and made me feel like a valuable customer and not just a number. I More

by CAROLCOWS64
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Toyota of Scranton responded

CAROLSCOWS64, Thank you for sharing your experience! We’re so glad to hear Stephanie made you feel valued and kept you informed throughout your visit. We’ll be sure to pass along your kind words to her and the team. We truly appreciate your recommendation and look forward to welcoming you back to Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

August 29, 2025

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Employee Rating

Clean service center. Make you feel welcome but had a problem with the oil change this time around. More

by JUSTJOAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Toyota of Scranton responded

JUSTJOAN23, Thank you for your honest feedback. We’re glad to hear you felt welcome and appreciated the cleanliness of our service center, but we’re very sorry to learn there was an issue with your oil change. We’d like the chance to make this right and ensure your next visit is nothing but positive. Please feel free to reach out to me directly so we can review what happened and address your concerns. Your satisfaction is very important to us. Warm regards, The Service Team Toyota of Scranton

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