Stephanie McNair | Page 8

Toyota of Scranton responded

MBUTCHKO10, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Toyota of Scranton. Your recommendation means a lot to us, and we're excited to continue providing excellent service to you, your family, and your friends. If you need anything in the future, please don't hesitate to reach out. Safe travels! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

ROBODOC12345, Thank you so much for your wonderful review! We're delighted to hear that you had a pleasant and friendly experience with our knowledgeable staff at Toyota of Scranton. It's great to know you’re enjoying your beautiful new car and found the instructions on its electronics and capabilities helpful. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new ride, and thank you for choosing Toyota of Scranton! Warm regards, The Team at Toyota of Scranton

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

LNSEC, Thank you for your wonderful review! We're delighted to hear that you consistently have a great experience at Toyota of Scranton. Our team is committed to providing exceptional service and support, and it's fantastic to know that our efforts are appreciated. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear SSCHLASTA, Thank you for sharing your feedback with us. We apologize for the dissatisfaction you experienced regarding the cost of maintenance and repairs. We strive to provide transparent and fair pricing, and it's concerning to hear that your experience fell short of these expectations. We understand your frustration with the unexpected costs and the recommendations made during your regular check-up. Your feedback is important to us, and we will review our processes to ensure better communication and clarity in the future. We’re sorry to hear that you decided to sell your vehicle, but we respect your decision and wish you all the best with your new Subaru. If there is anything more we can do to address your concerns or if you would like to discuss your experience further, please feel free to contact us directly. Thank you again for your feedback. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

OLSTER.LARRY0815, Thank you for your positive feedback! We're delighted to hear that Stephanie Jones provided you with friendly and accommodating service while being receptive to your concerns. We'll be sure to pass along your kind words to her. We look forward to serving you again, and we'll be happy to arrange for Stephanie to assist you in the future. Thanks again! Take care, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Jerome, Thank you for your review and for being a verified customer. We're glad to hear that scheduling your service appointment was convenient and that our team was able to resolve the stalling issue with your car despite the challenge in diagnosing it. We strive to provide efficient and effective service for all our customers, and your feedback reassures us that we're on the right track. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MCCORMICK0425, Thank you so much for your wonderful feedback, McCormick0425! We're delighted to hear that you've had a positive experience with us, from purchasing your RAV4 to your scheduled service appointments. Providing exceptional service and earning your praise and appreciation means a lot to us. We're grateful for your support and look forward to continuing to serve you and your vehicle needs in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

It's wonderful to hear about your positive experience at Toyota of Scranton, GRAVEMASTER217! We're delighted that your transaction went smoothly and that both our sales and finance teams provided excellent service. Enjoy your new car, and if you ever need anything in the future, don't hesitate to reach out. We appreciate your feedback and your business! Warm Regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

MISSKERRIANN06, We're genuinely sorry to hear about the inconvenience you experienced following your recent service visit. It's truly disappointing to learn that your vehicle wasn't returned to you in the condition you expected. We understand the frustration that can come with finding grease handprints on your rear passenger seats. Please accept our sincerest apologies for this oversight. This is certainly not the level of service we strive to provide. Rest assured, we take your feedback seriously and will address this issue with our team to ensure it doesn't happen again in the future. We would like to make things right for you. Please contact us directly so we can discuss the situation further and arrange to have the seats cleaned to your satisfaction. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter. Regards, Service Team Toyota of Scranton