Stephanie McNair | Page 8

Toyota of Scranton responded

TPRADEL0, Thank you for sharing your experience! We're so glad to hear that our team’s kindness and helpfulness, along with the comfortable waiting area, made your visit enjoyable. Providing clear communication and an estimated wait time is important to us, and it's wonderful to know you found it helpful. We look forward to continuing to provide you with great service on each visit. Safe travels until next time! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

Toyota of Scranton responded

adruth93, Thank you for your feedback and for highlighting the excellent service you received. We understand your concerns about the pricing of parts and appreciate your honesty. We strive to offer competitive prices while ensuring the quality and reliability of the parts we use. We value your business and would love to discuss any options that may make future visits more convenient for you. Please don’t hesitate to reach out to our team, and we hope to continue serving you in the future. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

RUIC2210, Thank you for sharing your experience! We're so glad to hear that you and your sister enjoyed our hospitality and that our team made you feel comfortable. It’s important to us that our guests feel taken care of, and we're happy we could provide a pleasant visit with breakfast as well. We look forward to welcoming you back in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

THOMASSAVERO, Thank you for your feedback and for being a valued customer! We’re happy to hear that you are pleased with our workmanship and overall experience. At Toyota of Scranton, we strive to provide high-quality service while maintaining fair and competitive pricing. We understand your concern about labor costs, and we do offer promotions and discounts periodically to help our customers save on service. Additionally, we’re always looking for ways to support our senior customers, and your suggestion will be taken into consideration. If you have any questions or would like more information on current offers, please feel free to reach out to us directly. We look forward to continuing to serve you! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

ROASTEDTOAD, Thank you so much for your kind words and for going the extra mile (literally!) to bring your vehicle to us! We're thrilled to hear that you consider us the best, and it's customers like you who make what we do so rewarding. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with exceptional service for many miles to come. Safe travels, and we'll be here whenever you need us! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MetalGear570, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is incredibly important, and it's great to know that our team provided the professional, pleasant, and efficient service you deserve. We look forward to continuing to serve you and ensuring every visit is just as enjoyable. Thanks again for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

ZHENMA, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the oil leak after your recent visit. We value your business and take your concerns seriously, especially as a loyal customer who has trusted us with three vehicles. To address your concerns: the oil drain plug gasket is a small but important component that ensures a proper seal to prevent leaks. While rare, it’s possible for even new gaskets to occasionally be faulty or improperly seated, which may cause the issue you described. I assure you that our technicians follow strict protocols to prevent over-tightening or errors during installation. However, I completely understand your hesitation, and we want to ensure you have full confidence in the explanation provided. We’d be happy to further investigate your concerns, including verifying the condition of the oil pan and threads to ensure everything is functioning as it should. Your peace of mind is important to us, and we want to make sure all aspects of your vehicle are in proper working order. Please don’t hesitate to reach out directly so we can work together to restore your trust in our service. Thank you again for your continued business with Toyota of Scranton, and we hope to resolve this matter to your satisfaction. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776

Toyota of Scranton responded

SUE5791, Thank you so much for your kind words! We’re thrilled to hear that Stephanie provided you with excellent service and that you were pleased with your tire purchase. At Toyota of Scranton, we strive to offer the best experience possible, and it’s wonderful to know that Stephanie’s helpfulness and knowledge made a positive impact. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again soon! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

mpsmaty, Gracias por tu increíble reseña. Nuestro personal hace todo lo posible para brindar una excelente experiencia en cada visita. Nos alegra que disfrute haciendo negocios en nuestro concesionario. Un cordial saludo, El equipo Toyota de Scranton