Stephanie McNair | Page 7

Toyota of Scranton responded

MetalGear570, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is incredibly important, and it's great to know that our team provided the professional, pleasant, and efficient service you deserve. We look forward to continuing to serve you and ensuring every visit is just as enjoyable. Thanks again for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

ZHENMA, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the oil leak after your recent visit. We value your business and take your concerns seriously, especially as a loyal customer who has trusted us with three vehicles. To address your concerns: the oil drain plug gasket is a small but important component that ensures a proper seal to prevent leaks. While rare, it’s possible for even new gaskets to occasionally be faulty or improperly seated, which may cause the issue you described. I assure you that our technicians follow strict protocols to prevent over-tightening or errors during installation. However, I completely understand your hesitation, and we want to ensure you have full confidence in the explanation provided. We’d be happy to further investigate your concerns, including verifying the condition of the oil pan and threads to ensure everything is functioning as it should. Your peace of mind is important to us, and we want to make sure all aspects of your vehicle are in proper working order. Please don’t hesitate to reach out directly so we can work together to restore your trust in our service. Thank you again for your continued business with Toyota of Scranton, and we hope to resolve this matter to your satisfaction. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776

Toyota of Scranton responded

SUE5791, Thank you so much for your kind words! We’re thrilled to hear that Stephanie provided you with excellent service and that you were pleased with your tire purchase. At Toyota of Scranton, we strive to offer the best experience possible, and it’s wonderful to know that Stephanie’s helpfulness and knowledge made a positive impact. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again soon! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

mpsmaty, Gracias por tu increíble reseña. Nuestro personal hace todo lo posible para brindar una excelente experiencia en cada visita. Nos alegra que disfrute haciendo negocios en nuestro concesionario. Un cordial saludo, El equipo Toyota de Scranton

Toyota of Scranton responded

CAROLCOWS64, Thank you for sharing your experience with us! We're so glad to hear that you felt comfortable and valued during your visit. It's wonderful to know that Stephanie provided you with informative updates throughout your appointment. Our goal is to ensure every customer feels respected and well-informed. If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to seeing you again! Warm Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

BASZIKA1, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Toyota of Scranton. It’s our goal to ensure that every customer feels informed, supported, and well taken care of, so your feedback means a lot to us. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for choosing Toyota of Scranton! Best regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

JOEOLO, Thank you for your wonderful feedback! We’re so glad to hear that your experience with us was stress-free and that our team, especially G, made a positive impact. We strive to create a welcoming and hassle-free environment for all our customers, and it’s great to know we succeeded. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

NGALLAGHER176, Thank you for your kind words! We’re thrilled to hear that John Boyer provided you with great service and helped resolve all the issues you were facing. It’s always our goal to make sure our customers feel supported and well taken care of. If you ever need anything else, please don’t hesitate to reach out. We appreciate your trust in us and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CATHYPAWLOWSKI, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you were pleased with the knowledge and courtesy of our team. Our goal is always to ensure that our customers fully understand the issues with their vehicles and feel confident in the solutions we provide. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

MCCORMICK0425, Thank you for sharing your positive experience with us! We're delighted to hear that your scheduled maintenance and tire rotation for your 2022 RAV4 went smoothly. It's wonderful to know that Stephanie provided you with informative and helpful service. We appreciate your kind words and look forward to continuing to serve you with excellence. Best regards, The Toyota of Scranton Team