Stephanie McNair | Page 7

Toyota of Scranton responded

Dear SGRAY6, Thank you for your kind review! We’re delighted to hear that you received prompt service and clear communication during your visit. Keeping our customers informed every step of the way is a priority for us, and it’s wonderful to know that we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CHRISTOPHER.COAR, Dear Christopher, Thank you for sharing your feedback and bringing these concerns to our attention. We're truly sorry to hear about your experience and that you feel you've been getting the runaround during your visits. This is not the level of service we strive to provide, and we understand how frustrating this must have been for both you and your wife. Your concerns regarding the tire rotation and brake pad explanation are important to us, and we’d like the opportunity to review the situation in detail to ensure everything was handled appropriately and transparently. Additionally, we’d be happy to address the pricing concerns to provide clarity and discuss any options we can offer. Please reach out to me directly at 570.702.8776, so we can further discuss this and work towards a resolution that earns back your trust. We value your loyalty as a Toyota of Scranton guest and want to ensure you feel confident and supported during every visit. Thank you again for your feedback, and we look forward to speaking with you soon. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

IANALEX87, Thank you for your wonderful feedback! We're thrilled to hear that you noticed an improvement in how your vehicle drives after your visit. Providing great customer service and ensuring your vehicle runs smoothly and efficiently are top priorities for us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

T.BARBONE, Thank you for your kind words! We're glad to hear that our service coordinator, Stephanie, provided excellent communication and kept you informed throughout your RAV4 service appointment. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JRWARNOCK28, Thank you for your feedback! We’re glad to hear that our attendant made your wait a pleasant one. Providing helpful and friendly service is what we strive for, and it’s great to know we met your expectations. We look forward to your next visit! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you, Dave, for sharing your experience with us! We're thrilled to hear that Stephanie took great care of you and kept you well-informed throughout your visit. Providing attentive and excellent service is our priority, and it's wonderful to know we delivered. We appreciate your trust in us and look forward to serving you again! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

PALMSHORES, Thank you so much for your wonderful feedback! We're delighted to hear that you had an amazing, pressure-free experience and that our team went the extra mile to get you the car you wanted at a price you could afford. It means the world to us that you're recommending us to your friends and family. We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

CAROLCOWS64, Thank you for the fantastic review! We’re thrilled to hear that Stephanie made your experience smooth, friendly, and informative. Keeping our customers updated is so important to us, and we’re glad Stephanie delivered that for you. We truly appreciate your recommendation and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

LNSEC, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again whenever your car or truck needs us! Safe travels! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

PJCJM, Thank you so much for your kind words and for being a loyal part of our Toyota of Scranton family since 2010! We're thrilled to hear that Nickell provided you with excellent service and kept in touch throughout your experience. It’s wonderful to know you find our environment friendly and stress-free and our service department top-notch. We truly value your continued trust in us and look forward to serving you for many more years to come. Thank you again for your support! Warm regards, The Toyota of Scranton Team