Stephanie Thornton | Page 3

Excellent job,great service,polite,fast, and very helpful man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang More

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Amazing! This was our first time buying a new car, and Samuel Oyinloye was super helpful and patient guiding us through the process. Thanks, as well to Stephanie Thornton for carefully and expertly answe Samuel Oyinloye was super helpful and patient guiding us through the process. Thanks, as well to Stephanie Thornton for carefully and expertly answering all our questions and concerns. Great working with both of you! More

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Heritage Toyota in Owings Mills is honestly a pleasure to buy a car from. The employees truly value their guests, and the love is felt there! Jipeng W is outstanding. If you happen to have him work for you, buy a car from. The employees truly value their guests, and the love is felt there! Jipeng W is outstanding. If you happen to have him work for you, you will understand. Thank you Jipeng! Ms. Stephanie T (finance manager) is the reason I have my dream car. Despite roadblocks that would’ve made other dealerships push me out the door, Ms. Stephanie never gave up on me. She is a walking angel and I cannot express enough my abundance of thanks to her for her dedication to her clients. I felt more like family than a client. You are in good hands when you visit this place! More

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I had an excellent experience with the staff .Greydi was knowledgeable about the vehicle and worked with me to get close to the price I wanted. I’ve bought five vehicles from Heritage and they never disappo knowledgeable about the vehicle and worked with me to get close to the price I wanted. I’ve bought five vehicles from Heritage and they never disappoint me. I appreciate Stephanie for taking the time to help me understand how financing worked. I’m aware that is both their jobs but it felt like it was genuine. More

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I have been to many dealerships and have bought many cars and Vlad provided the most exceptional customer service. I got an amazing deal on my trade in and got a phenomenal price on my new 2021 Prius prime. and Vlad provided the most exceptional customer service. I got an amazing deal on my trade in and got a phenomenal price on my new 2021 Prius prime. Vlad was very attentive and responsive to my needs and John Kim did a great job working with me on price of the Prius and getting the best deal. I have bought from R&H for 25 years and we are always going to only buy from them and they are absolutely the best dealer in Maryland. The thing I appreciate most is they don't play games and provide honest and fair pricing and open to negotiations . I love my new Prius and coming from a Tesla Model X I have to say the Prius is much MUCH better value and looks better too in my opinion. I will definitely be back to buy from RH again. Last but not least I have to give a big shout out to Stephanie in finance, she was absolutely great and pleasant to deal with and very sweet lady. The whole experience was great from start to finish. More

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The dealership employees were very courteous, professional and knowledgeable about the business. I felt comfortable with the presentation of information to help purchase the car I wanted. Thank professional and knowledgeable about the business. I felt comfortable with the presentation of information to help purchase the car I wanted. Thank you Ayanna and the Heritage personnel that made this possible! More

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Great team. All around great experience and very professional. They were able to get me out of a car that I thought I would be stuck in forever. I will definitely be buying cars for now on from them professional. They were able to get me out of a car that I thought I would be stuck in forever. I will definitely be buying cars for now on from them and making sure I tell people to go there as well. More

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Well, I did not think I would be writing another review this soon, but I have to.. A month ago I totaled my brand new 2020 Toyota Rav 4, Super Sad Face!! BUT, I was able to experience another WONDERFUL, SE this soon, but I have to.. A month ago I totaled my brand new 2020 Toyota Rav 4, Super Sad Face!! BUT, I was able to experience another WONDERFUL, SEAMLESS transition into another vehicle courtesy of Heritage Toyota Owings Mills. The staff there are simply AMAZING!! Aaron, the General Manager made sure that my car buying process was smooth. He is doing amazing work over there at Heritage. My salesperson Greydi, was absolutely phenomenal. He is very knowledgeable, patient, and overall just GREAT!! I concluded my car buying process with one of the most sweetest, understanding Finance Managers on this side of the Mississippi river (LoL) Stephanie! I am so happy with my new 2020 Toyota Camry! Thank you for all of the great customer service!!! More

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Thanks a lot Julia for helping me get my 2020 Camry. You are super amazing and thanks to the whole Heritage Toyota team( I like the clap at the end of the deal) are super amazing and thanks to the whole Heritage Toyota team( I like the clap at the end of the deal) More

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Friendly and smooth buying process We worked primarily with Adrian, who was extremely helpful and friendly. He provided a lot of useful information on the car we wanted to buy, includin We worked primarily with Adrian, who was extremely helpful and friendly. He provided a lot of useful information on the car we wanted to buy, including a number of great features we were unaware of beforehand. Adrian went out of his way to give us a longer test drive and make sure we were taken care of start to finish, and get our questions answered even if he did not know the answer himself. Once we were actually in the dealership we had a smooth experience the whole way, and can recommend working with Heritage and Adrian in the future. We love the car! The only place we were frustrated was in communication over email, where emails (or even a TFS finance application) went unanswered until we got someone on the phone. Once we were in the dealership this was not a problem. More

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