Stephen Augustine | Page 25

Good service, but Mercedes you're really annoying, I don't work for you, this is very rude, it's constant! You don't know when someone says stop, they mean stop, now go away, are you going to refuse me don't work for you, this is very rude, it's constant! You don't know when someone says stop, they mean stop, now go away, are you going to refuse me service, I don't think so, I don't owe a review More

by DAEGLENNON1 Verified Customer Verified Customer

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Excellent service would recommend to my coworkers and friends anytime love the professionalism and how they treat their customers with respect and kindness I’m going back soon. friends anytime love the professionalism and how they treat their customers with respect and kindness I’m going back soon. More

by SHELDON63KNIGH Verified Customer Verified Customer

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Very curious snd professional helpful with each time I needed help never any issues or problems keeps up to date with all work needed with my car needed help never any issues or problems keeps up to date with all work needed with my car More

by RO67 Verified Customer Verified Customer

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I have found over the many years that I have been a Rallye customer that both the sales and service staff are excellent and that is why I continue to purchase and service my cars at Rallye motors Rallye customer that both the sales and service staff are excellent and that is why I continue to purchase and service my cars at Rallye motors More

by LINDAEGOODMAN1 Verified Customer Verified Customer

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Went to redo a bleed on the coolant system due to air bubbles that were left in the system on the previous service . Was annoyed that the right job wasn’t done the first time . And I had to lose my day a bubbles that were left in the system on the previous service . Was annoyed that the right job wasn’t done the first time . And I had to lose my day and potentially cause damage to my engine as a result of overheating on more then 3 different occasions since that service . Ken the Advisor was fair in rectifying the situation . While I was there , I knocked on the garage door and requested from Andrew to speak to Omar the mechanic . I asked Omar if I can see what’s being done as far as bleeding the air bubbles out of the coolant system . He agreed and took me Over to the vehicle . A minute later the shop manager or service manager may be one of he same . The guy walking around with a suit . Walked me out . As he walked me out he smirked over at Andrew , the guy that met me in . As though we caught this one . He then proceeded to complain to the foreman to talk to Ken the advisor about controlling his customers . I approached this Manager and requested of him to correct his mistake and inform The advisor that I was accompanied . He said he would . He never did . Ken went ahead and reviewed the video to see what actually was . And he was able to observe that I was always accompanied, never alone . The manager gets a 1 out of 5 for giving wrong information . He should be responsible and professional enough to check himself first . Especially after I already told him what was . Perhaps Ken should also be taken more seriously as his intelligence kind of conflicts with his job description. As is why he has outbursts. Over qualified . He should be reviewed for a managerial position . Maybe teach this manager a thing or two about staying honest . No reason for that stupid Smirk . People see everything. And they go home with that everything. Bad enough I had to go back to get the same job done twice . I don’t need BS stories thrown at my face as well . I asked for permission to see my car and I was taken by the mechanic to see my car . This manager owes Ken an apology !!! More

by NIRNIRNIRNIR Verified Customer Verified Customer

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I always have a fantastic experience when I drop off my vehicle for any kind of service. I especially would like to thank Mr David Banco and staff. vehicle for any kind of service. I especially would like to thank Mr David Banco and staff. More

by WGOODI Verified Customer Verified Customer

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Great service and quality work done right the first time. Sales staff also excellent. Special shout out to Eliot Cohen and Jeff Friedberg. Have 5 vehicles from them and all are exceptional. Sales staff also excellent. Special shout out to Eliot Cohen and Jeff Friedberg. Have 5 vehicles from them and all are exceptional. More

by JOE M Verified Customer Verified Customer

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They suggested that right hood latch needs to be changed , took vehicle to Rockville Mercedes and they found. It all working and no code was found . Also keep getting repeated emails for reminding to come a , took vehicle to Rockville Mercedes and they found. It all working and no code was found . Also keep getting repeated emails for reminding to come and get it replaced from rallye which I am confused - why ? Also initial talk with Steve I was not comfortable. More

by lneelesh Verified Customer Verified Customer

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Overall Rallye is professional, but not friendly - kind of cold. They were very accommodating with a loaner which was much appreciated. The repairs seem to be fine. Received an email when my car was ready of cold. They were very accommodating with a loaner which was much appreciated. The repairs seem to be fine. Received an email when my car was ready - hours after it was ready. Phone call would have been preferred. More

by cjconway Verified Customer Verified Customer

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They give the best care over all the years and cars. Always fast service and a smile and conversation. Thank you for the great experience. Always fast service and a smile and conversation. Thank you for the great experience. More

by PAULDANIELLE Verified Customer Verified Customer

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