Stephen Knupp | Page 5

We were very pleased to have Chad help us find the car We were very pleased with the service and how everything was done for us, to make our purchase easy. We were glad to test drive the vehicle and fou We were very pleased with the service and how everything was done for us, to make our purchase easy. We were glad to test drive the vehicle and found it ran very smooth. More

Helpful 1

Report | Print

I worked with Stephen. Very professional and attentive to my request, found a car for me in short order at a great price. If you’re looking for a great car buying experience he’s your guy. my request, found a car for me in short order at a great price. If you’re looking for a great car buying experience he’s your guy. More

Helpful 0

Report | Print

Our experience buying a MB-CPO car was excellent. Stephen was a pleasure to work with. We now have 2 Carlton cars and we will be back. Stephen was a pleasure to work with. We now have 2 Carlton cars and we will be back. More

Helpful 0

Report | Print

Great customer experience I am a first time Mercedes Benz owner. From the moment I entered the lot a nice and professional dressed salesman greeted me and my husband at the ca I am a first time Mercedes Benz owner. From the moment I entered the lot a nice and professional dressed salesman greeted me and my husband at the car I was interested in purchasing. He explained some features about the car and let us take it for a test drive. Even though it was nearing the end of his work day Mr. Knupp was very kind and attentive to our needs. More

Helpful 0

Report | Print

I did not plan to even look at Mercedes, but Stephen was so wonderful and professional, it became the only positive experience of my stops. so wonderful and professional, it became the only positive experience of my stops. More

Helpful 0

Report | Print

Customer Service Excellence We purchased our first Mercedes in 2013 with the assistance of Mr. Carlton himself. Mr. Carlton set a standard for customer service in both sales and We purchased our first Mercedes in 2013 with the assistance of Mr. Carlton himself. Mr. Carlton set a standard for customer service in both sales and service of the vehicles. While we may have been able to find a less expensive service provider for our regular maintenance, and one closer to home, we were so impressed by the service provided through this dealer and over a short amount of time established a high level of trust with our service "agent" David Knude. Sadly our car was totaled by a run in with a deer and our first thoughts were that we would go back to Mercedes to buy a new one! We did. Although Mr. Carlton passed into his eternal life a few years ago, his legacy of excellent customer service lives on and everyone we worked with at the dealership was most concerned about our needs. The car we bought was transferred up from Baton Rouge and was expertly detailed for us. We are very pleased and our high expectations continue to be met. More

Helpful 1

Report | Print