Stephen Ward | Page 6

Not at all customer oriented, felt very pressured ,and total indifference on their part.Wanted me to buy the car that night, and they had no concern at all for what I wanted as the the customer.They kept total indifference on their part.Wanted me to buy the car that night, and they had no concern at all for what I wanted as the the customer.They kept calling and texting even after I said I wasn't interested in the Rouge.The salesman was abrupt,pushy and rude.Never had an experience like this at a dealership and hope I never have another one. More

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Would like to say thank you to Steve Ward and everyone else at this excellent dealership. Definitely the best car buying experience I have ever had. Friendly, polite staff, and delivery to my home in No else at this excellent dealership. Definitely the best car buying experience I have ever had. Friendly, polite staff, and delivery to my home in Northern New Jersey, which was much appreciated after my open heart surgery. Love you all and good karma!!! Karen Stachnick More

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Steve was calm, knowledgeable, and very helpful. He stayed 2 hours late with me (until 11 pm!) to help finalize the sale. I would recommend Heritage Mazda to anyone looking for a new or used car. stayed 2 hours late with me (until 11 pm!) to help finalize the sale. I would recommend Heritage Mazda to anyone looking for a new or used car. More

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Thank you Steve Ward and team for excellent service! Delivered my car same day! Mazda CX-5 is amazing very thankful that you went the extra mile to get the car I wanted. Financed department got me the b Delivered my car same day! Mazda CX-5 is amazing very thankful that you went the extra mile to get the car I wanted. Financed department got me the best deal with Mazda! More

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Fantastic customer service My husband and I had been going back and forth on buying a bigger car since we had a baby. Went in to test drive in late 2018 and met Steve Ward. He w My husband and I had been going back and forth on buying a bigger car since we had a baby. Went in to test drive in late 2018 and met Steve Ward. He was wonderful! Very supportive of my decision to wait, but still checked up with me occasionally. Was finally able to make a fantastic deal that made everyone happy. Was respectful of the fact that we have a baby and time is precious and buying a car is no easy task. More

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My service adviser Mike Avena was super courteous friendly and professional couldn’t be nicer and James I Don’t know his last name but he is the one who greets you and brings your car back to you he friendly and professional couldn’t be nicer and James I Don’t know his last name but he is the one who greets you and brings your car back to you he is one of the nicest people .He will sit with you and help you figure out anything with your car very good experience taken on time and serviced i quickly. Super great service department.!!!! More

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A dealer that goes above and beyond Had a great experience at Heritage Mazda of Bel Air buying a new Mazda 3. I bought the car from out of state and worked with Steve and Blake. They r Had a great experience at Heritage Mazda of Bel Air buying a new Mazda 3. I bought the car from out of state and worked with Steve and Blake. They really went out of their way to ensure I had a good experience. Steve even picked me up at the airport when I flew in to sign the paperwork and he made sure that I felt welcomed and cared about every step of the way. I was very thankful for all the effort they put in. More

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BEST Car Buying Experience - EVER! Rarely would one call buying a new car a pleasurable experience. However, I can honestly say that at Heritage Mazda in Bel Air, that is EXACTLY what Rarely would one call buying a new car a pleasurable experience. However, I can honestly say that at Heritage Mazda in Bel Air, that is EXACTLY what it was . My salesman, Steve Ward, was completely professional and personable. At no time did I feel pressure to buy a car from him. In fact, on my first trip to the dealership, I had not made up my mind exactly which make or model I wanted to purchase. He impressed upon me that the decision was MINE and MINE alone. I needed to find the car that I loved. He helped me do exactly that. He even went so far as to escort me to the neighboring Heritage Honda dealership to check out vehicles at that location. He parked a Honda CRV next to a Mazda CX-5 and pointed out some of the differences and advantages of each car. I came to the conclusion that I definitely wanted the Mazda CX-5! I explained that I would need to get a total of three offers before making a purchase. He welcomed me to do so assuring me that if I came to his dealership for the final offer, they were likely to beat competitors and sell me the car for less. That is EXACTLY what they did! Additionally, Mr. Ward spent extra time to help me understand the technological features on my new car upon delivery. He never pushed any additional purchases, but explained the value of several. I selected what I thought was a great value for future car maintenance planning.. I left Heritage Mazda of Bel Air as a very satisfied customer. I would highly recommend the dealership, and particularly recommend Steve Ward as a sales representative! More

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Amazing staff and managers. On the phone and comouter for 3 hours but got me in what i wanted with zero down. Thanks Steve Ward for outstanding service 3 hours but got me in what i wanted with zero down. Thanks Steve Ward for outstanding service More

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Clean and super helpful. Was greeted and met outside when I got out of my car and was guided easily through every step of the car buying experience I got out of my car and was guided easily through every step of the car buying experience More

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