Stephen Ward
Stephen Ward at Heritage Mazda of Bel Air

Stephen Ward | Page 5

Sales Associate

Heritage Mazda of Bel Air

1800 Belair Rd
Fallston, MD 21047

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4.8
139 Reviews

Dealership Experience

9 yrs, 7 mos

4.8

139 Reviews

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139 Reviews of Stephen Ward

August 16, 2022

Dealership Rating
Employee Rating

Heritage Mazda made it easy to buy a new car in this current climate. They helped me put a deposit down on an incoming dealer allocated CX-30 Select. Their transit estimate was pretty accurate and the c More

by dpmusni
Recommend Dealer
Yes

Other Employees Tagged: Ryan Lueckert

Aug 19, 2022

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 15, 2022

Dealership Rating
Employee Rating

Was great only dealership that had the new 2022 Cx5 Turbo in stock. I would recommend More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2022

Heritage Mazda of Bel Air responded

Hi Dee, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 25, 2022

Dealership Rating
Employee Rating

Steve Ward and all of the staff were awesome and pleasant. Everyone made you feel important and worked to get the best deal possible More

by Bubbles21921
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Foss , Doug Mrockowski, Eugene Papaleo

Apr 28, 2022

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

March 03, 2022

Dealership Rating
Employee Rating

The staff in sales and financing were helpful, honest, and friendly! They worked with me and treated me like a valued customer (something that hasn't always happened at previous dealerships). I will defin More

by anharris1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Ledbetter, Paul Gallo, Cassandra Foss , Ryan Lueckert

Mar 05, 2022

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Dealership Rating
Employee Rating

Five stars is not high enough for the excellent service we received. We would highly recommend this dealership. This was our first visit to this dealership and we were amazed at the professionalism by Ste More

by kmmiller12339
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Papaleo

Aug 31, 2021

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 27, 2021

Dealership Rating
Employee Rating

Very clean dealership and friendly people!My car buying Very clean dealership and friendly people! My car buying experience was a pleasure, and I never felt pressured. Steve Ward is the best and I love my More

by latham83
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sheila Nesbit

Aug 14, 2021

Heritage Mazda of Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2021

Dealership Rating
Employee Rating

Steve Ward has sold my husband and I two vehicles. We couldn’t be more please with the service he provided to us each time we were in the market for a new Mazda! More

by Demia Bennett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Heritage Mazda of Bel Air responded

Hello Demia, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 14, 2021

Dealership Rating
Employee Rating

An amazing team!! Always attentive and respectful, great professionals!! This is my third Mazda purchased from Heritage Mazda Bel Air, Had the pleasure to be helped by Cassandra Foss and Steve Ward, you we More

by edsan512mb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Foss

Jul 16, 2021

Heritage Mazda of Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2021

Dealership Rating
Employee Rating

Steve was absolutely awesome. Very down to earth and friendly. He was extremely thorough and helpful during my visit. I felt it easy to connect with him and trust his recommendations. More

by Rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 02, 2021

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 08, 2020

Dealership Rating
Employee Rating

Not at all customer oriented, felt very pressured ,and total indifference on their part.Wanted me to buy the car that night, and they had no concern at all for what I wanted as the the customer.They kept More

by leezalee74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Damon Snipe

Oct 14, 2020

Heritage Mazda of Bel Air responded

Thank you for taking the time to review Heritage Mazda Bel Air. Your input and the feedback from all of our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues you experienced with our Sales Department, as this is not our way of doing business at any of our MileOne stores. It is never our intention to make any customer feel pressured to do business with us and again, we are very sorry you felt this way. We have reviewed your comments with our management team and sales staff and are confident they will use the feedback to improve their processes moving forward. Our General Sales Manager, Rodney Dais, has attempted to contact you to personally apologize for the situation and immediately address your concerns, but unfortunately has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in Heritage Mazda Bel Air. At your earliest convenience, please contact Rodney directly at rdais@mileone.com or 410.638.5634 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your consideration and we look forward to speaking with you soon.

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