"AMAZING SERVICE!!! From the moment my husband and I..."
- ONE SATISFIED CUSTOMER!
AMAZING SERVICE!!! From the moment my husband and I entered the "Subaru of Jacksonville" dealership, each step of the purchase process was met with nothing less than one of the best "customer service" experiences we've ever had the privilege of encountering. Our salesman, Steve Barba, was polite, kind, knowledgeable, and did not make us feel rushed or "pushed" in any way to make a hasty decision. He provided the information we needed to make a well-informed choice and gave us the time to think it over without the usual "pressure tactics" you might experience at other dealerships. Thank you, Steve! It was such a pleasure working with you!
Manager, Ken Chancey, was gracious in accepting our offer for the "used" GMC Acadia, and the service department worked in a timely manner to make the necessary repairs after the pre-sale inspection showed a few areas that needed tending. Ryan, in the finance department, maneuvered us through the paperwork with ease, and we enjoyed his wit and humor as well. The attentiveness to detail and the overall atmosphere of the experience as a whole was honestly, wonderful! They even bought us lunch when the vehicle was not quite ready for pick up when we arrived, and Steve filled up the gas tank at a local station before we left for home.
One more trip to the dealership several days later for an unforeseen issue with the A/C was met with the same quality of service and personal attention as when we signed the papers and handed over the cash!!! Keep up the amazing work! You're doing an AWESOME JOB, Subaru of Jax!!! We'll definitely be recommending you to everyone we know! Thank you for all your hard work!!!
P.S. Though we only saw him at the door upon arrival, Josh Strickland made us feel as welcome as if he had been the one to sell us the GMC. Thanks Josh for the warm smile and good ole' Southern hospitality!
"I can honestly say, that out of the MANY Subaru..."
I can honestly say, that out of the MANY Subaru dealerships I have dealt with over the years, Subaru of Jacksonville, has FAR SURPASSED all of the other dealerships I have been to! Bruce was helpful, friendly, knowledgeable, and most importantly.. patient!
"The service people that I dealt with on Wednesday's..."
- Shirley York
The service people that I dealt with on Wednesday's appointment were so helpful ,and worked so efficiently. I had several questions which they took the time to respond to thoroughly. I also appreciated that when they could not wash the car, they gave me a coupon to have it washed without charge at a place further down on Atlantic Blvd. Also they took card of servicing my car right away so I did not have long wait. Your service people are the BEST!!
"The service at the Atlantic Subaru dealership is superb...."
The service at the Atlantic Subaru dealership is superb. All of the personal are personable, professional and informed. They answer questions and provide explanations for the services performed.
"You marked my battery as “good” yet the positive post is..."
You marked my battery as “good” yet the positive post is heavily corroded. Second time. I would prefer to wait a few extra minutes so long as everything gets checked. I stopped going to the Daytona dealership for the same thing.
"AJ communicated details very well which made the process..."
AJ communicated details very well which made the process easy and pressure free. The whole process was good thanks to Steve Barba (Sales) and AJ.
"Kyle and AJ were very nice and professional, i did not..."
Kyle and AJ were very nice and professional, i did not realize that we could customize our order with car fax which made it even better..
"Superb dealership and salesmen. AJ was great and..."
Superb dealership and salesmen. AJ was great and knowledgeable about his position. Signing was fast and actually fun... Kudos to Jerry Johnson, Matt Ogden and Steve Barba for all their tireless help!
"Not many dealerships I would give 5 stars too. This one,..."
Not many dealerships I would give 5 stars too. This one, and the team here are stellar to work with. AJ knows glass look like glass!
"Steve and Nando were extremely helpful in showing me the..."
Steve and Nando were extremely helpful in showing me the best Subaru for me and my family. I am very happy with my purchase and the service I received. Thank you Subaru of Atlantic!