Steve Chang | Page 12

Very helpful staff great shopping experience will definitely recommend this dealership to my friends. Overall this is the most friendly and professional dealership I have ever been to. definitely recommend this dealership to my friends. Overall this is the most friendly and professional dealership I have ever been to. More

by BYC05139911 Verified Customer Verified Customer

Report | Print

I purchased a Santa Fe after driving a Toyota I purchased a Santa Fe after driving a Toyota 17years. My experience over here is terrible in many ways . 1) the car. I told the salesman , Mr I purchased a Santa Fe after driving a Toyota 17years. My experience over here is terrible in many ways . 1) the car. I told the salesman , Mr Steve Chang, that I didn't need any fancy features like leather seats or a sun loof from my new car. I told him, in Korean, that the only thing I wanted was 'the thing that warns me tti tti tti tti when I am changing lanes to avoid collision ". I told him I'd had narrowly escaped accidents many times while I was changing lanes . I admit I didn't use the term ' blind spot detection'. But obviously that was what I mentioned to him. When he was showing around the Santa Fe that I bought, I asked him again what was doing ' the ' tti tti tti tti warning when changing lanes' , then he pointed out the ' Lane keep assist icon button ',and said that was the thing for it. Before leaving the dealership, I asked him one last time, " For sure, this one has warning system if I am about to hit an object when I back up , doesn't it?". He answered," if there are moving rear traffic , it will warn you. If they are sitting still , it won't.". (Looking back,he looked a little uncomfortable at that time.) So I left the dealership in my brand new Santa Fe. However after one week of driving and careful observation , I concluded my brand new car didn't have "blind spot detection assist". I read the manual too. "The Lane Keep" assist helps me while I am going forward. What I need badly was an assist when I am changing lanes and going backward. Everyday when I go back home after work , I have to change 3 lanes in seconds to exit 60 -E freeway at Grand Ave because 57-N freeway joins there. Also I have hit cars before in parking lots when I backed up. So the blind spot assist is the most wanted for me. But I was lied to. 2) $ At first, the price Mr Chang gave me was $ 27,xxx.00. When he came back from the office with the final price including taxes and everything, the final price was based on $ 28,325.00. It went up. I asked him why. He said $ 27.xxx.00 was last years price and the new price is correct. I was foolish enough I signed on the contract. All I have written above is true and correct . On the day , my old car almost broke down and I let him know I needed to buy a new car. If I am naive and have no experience of buying a new car, is it o.k to tell me lies on the important feature of the car and change your mind and charge me the full MSRP without any discount? Is it O.K not to give me $500 discount or rebate you were offering for Labor day promotion ? ( I saw the TV commercial a couple of days later ) I am the last person who like to put other people in trouble. But I need to tell this to somebody. I will report this to related org. More

by SUE1107@ Verified Customer Verified Customer

Report | Print

Excellent customer service as always. Please keep up the great work that all of you do at Puente Hills Hyundai. My family and friends appreciate your courtesy and kindness over the past 5 plus years since w great work that all of you do at Puente Hills Hyundai. My family and friends appreciate your courtesy and kindness over the past 5 plus years since we purchased our Elantra GT. More

by RCARCANO1 Verified Customer Verified Customer

Report | Print

The dealer was very helpful and was patient with us as we tried many different cars. It took 3 hours but we were satisfied in the end and drove away with a 2020 sonata. tried many different cars. It took 3 hours but we were satisfied in the end and drove away with a 2020 sonata. More

by JASMINEJOY75 Verified Customer Verified Customer

Report | Print

Friendly and patient. They provided answers to all my questions. Even after purchasing, Steve was more than willing to help with any thing regarding the car. I will definitely stop by puente hills Hyunda questions. Even after purchasing, Steve was more than willing to help with any thing regarding the car. I will definitely stop by puente hills Hyundai for my next car. More

by DAJPARK Verified Customer Verified Customer

Report | Print

Thank you so much have nice dayThank you so much have Thank you so much have nice day Thank you so much have nice day Thank you so much have nice day Thank you so much have nice day Thank you so much have nice day Thank you so much have nice day Thank you so much have nice day Thank you so much have nice day More

by mrpjy Verified Customer Verified Customer

Report | Print

Good dealership and courteous salesmen helping us to get a great car that we are looking for at a great price. Just what we wanted. a great car that we are looking for at a great price. Just what we wanted. More

by rogerho30 Verified Customer Verified Customer

Report | Print

My experience were nice ! I just went in and got out with my new car in about 2 hours ! You guys are experts ! Know how to get solutions and attend in a cortious and fast way to customers ! Thanks. my new car in about 2 hours ! You guys are experts ! Know how to get solutions and attend in a cortious and fast way to customers ! Thanks. More

by MARIOBEJARANO77 Verified Customer Verified Customer

Report | Print

Great deal, love my new car! Steve was very knowledgable and helpful. Thank you so much for your help! Will definitely stop by in the future. and helpful. Thank you so much for your help! Will definitely stop by in the future. More

by BYEONGAE Verified Customer Verified Customer

Report | Print

Very nice kind salesmanEverything so quickly services Very nice kind salesman Everything so quickly services and very satisfied I will recommend my frand and family I love hyundai santafe enjoy my l Very nice kind salesman Everything so quickly services and very satisfied I will recommend my frand and family I love hyundai santafe enjoy my life More

by Soungwook Choi Verified Customer Verified Customer

Report | Print