Steve Ede | Page 5

As expect service was top notch. This last visit was challenging and longer than anyone could have predicted. Most of the repairs were covered under the extended warranty, but I have no doubt there were challenging and longer than anyone could have predicted. Most of the repairs were covered under the extended warranty, but I have no doubt there were other costs that could have been passed to me that were not. They even went as far as sending it to Audi to make sure it was done right (Fora programming issue). Thx again to Collin and Steve! More

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It was time for my Mercedes to have some much needed service. From beginning to end excellent caring service!! All my issues were taken care of and my car was delivered back to me. Thanks!! service. From beginning to end excellent caring service!! All my issues were taken care of and my car was delivered back to me. Thanks!! More

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The truck I just purchased has some button issues and Steve and Collin didn’t a great job on resolving those issues in a timely manner. I appreciate that. Steve and Collin didn’t a great job on resolving those issues in a timely manner. I appreciate that. More

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The dealership was very nicely organized, having very sincere staff, nice clean cars and very knowledgeable people. I would recommend them to others. The process is also very good and straight forward. sincere staff, nice clean cars and very knowledgeable people. I would recommend them to others. The process is also very good and straight forward. More

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The service center at Certified Benz and Beemer is spotless. Everyone was very friendly and helpful. My service advisor was profesional and knowledgeable. Great job!! spotless. Everyone was very friendly and helpful. My service advisor was profesional and knowledgeable. Great job!! More

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Collin Moore Was very helpful He traded cars with me so Collin Moore Was very helpful He traded cars with me so I could relax and go to work at my normal time. The mechanic found the problem and fixed on Collin Moore Was very helpful He traded cars with me so I could relax and go to work at my normal time. The mechanic found the problem and fixed only what was nessary not a bunch extras More

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They took very good care of me they only want to fix the real problem . Not charge for extra parts and run up your bill real problem . Not charge for extra parts and run up your bill More

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Great experience and easy transaction. Quick communication and worked with me to have me out the door as quickly as possible. Thorough follow up and no pressure sales or negotiations communication and worked with me to have me out the door as quickly as possible. Thorough follow up and no pressure sales or negotiations More

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Fast, efficient, and friendly. Only thing was the courtesy rental was not equivalent to my vehicle. The rental was a car one would give to the kids/teenagers to drive. Not everything worked, and insi courtesy rental was not equivalent to my vehicle. The rental was a car one would give to the kids/teenagers to drive. Not everything worked, and inside was slightly worn. Otherwise, good service. More

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Best Service Team in the Valley! I want to preface this review by stating that I have had experiences with several other vehicle dealerships in the Phoenix Metropolitan area and locat I want to preface this review by stating that I have had experiences with several other vehicle dealerships in the Phoenix Metropolitan area and locations in other areas within the country and none have ever surpassed the professionalism, kindness, wealth of information, and collective capacity of customer service that I received at Certified Benz and Beemer. My particular contact with Jack Schneider (the owner) and all of the other wonderful employees at Certified Benz and Beemer was definitely not for a 'normal' car buying experience, but I want to solidify why you shouldn't go anywhere else for your purchase of a luxury vehicle (or any vehicle they have for sale on their lot). When you first drive onto the property - whether its to park and survey their impressive inventory of new and used vehicles, or you're driving into the service lanes where you'll be greeted by a friendly and knowledgeable service advisor to assist you with service and repairs - you immediately receive the impression you've entered a family environment and are surrounded by people who are there to help you; not pressure you into an uncomfortable car buying experience, but arm you with the knowledge you need to make an informed decision you can feel great about. Steve Ede, the shop foreman who oversees the CB&B Service Department, is a wonderfully knowledgeable and amiable man. Luxury vehicles such as BMW, Audi, and Mercedes Benz, are great vehicles to own and drive, however they require a very specific and experienced hand in maintenance. The team at CB&B (and Steve especially) have an abundance of the necessary experience to take great care of your luxury and/or German-made vehicle. After having my vehicle serviced at CB&B I can assure you that your service experience will be a positive one. The owner of the dealership, Jack Schneider, is a friendly and kind individual who you can immediately recognize as an honest businessman. Its reasonable to be wary of any sales atmosphere you may encounter as a consumer, but Jack's genuine demeanor and straightforward approach confirms that you're in good hands. And please take my word for it: my specific experience with Jack and the family at Certified Benz and Beemer has given me a unique perspective on just how incredible these people truly are. They are more than deserving of your business and patronage and you would definitely do well to seek them out if you're looking for a new car. I'm not usually the type of person to write such an expansive review, but its important to me to share the experience I had with all of the great people at Certified Benz and Beemer so that anyone searching for feedback on their business can be sure they're going to receive the absolute BEST customer service possible in this industry. Go give them your business; you'll be happy you did. More

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