Steve Enriquez | Page 2

Temecula Hyundai responded

I recently brought my car in for service, and while the work itself may have been completed, I was disappointed with the customer service. The service advisor came across as rushed and somewhat rude. When I asked questions about my vehicle, I didn’t feel like they were fully answered or that my concerns were taken seriously. As a customer, I expect to be treated with courtesy and given enough time to understand the service being performed. I hope the business will work on improving communication and making customers feel valued.

Temecula Hyundai responded

Thank you so much for your kind words! We're honored to hear that our service team continues to provide you with an outstanding experience every time you visit. Delivering friendly, professional care and making our guests feel valued is what we strive for each day. We truly appreciate your continued trust in Hyundai of Temecula and look forward to serving you again on your next visit. Thank you for being a valued customer!

Temecula Hyundai responded

Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at Hyundai of Temecula. It's great to know our team was friendly, kind, and attentive to your needs. We take pride in listening to our customers and following through on every request, so we're thrilled to hear that our team delivered the level of service you deserve. Thank you for choosing Hyundai of Temecula. We truly appreciate your business and look forward to serving you again for all of your future automotive needs!

Temecula Hyundai responded

Thank you for your wonderful review! We're honored to have earned your trust since the day you purchased your vehicle. It's great to hear that our team has consistently been helpful, attentive, and delivered on our promises throughout your ownership experience. Your continued loyalty means so much to all of us at Hyundai of Temecula. We truly appreciate you choosing us for your service needs and look forward to providing you with exceptional care for many years to come!

Temecula Hyundai responded

Thank you! We're glad to hear you've had great experiences with our service team. Enjoying a free Lyft and coffee while you wait is our way of making your time with us more pleasant. We appreciate your feedback!

Temecula Hyundai responded

Thank you for taking the time to leave a review. Your support means a lot to us!

Temecula Hyundai responded

We appreciate your loyalty and are glad to hear about your positive experiences with our team.

Temecula Hyundai responded

Thank you for your outstanding review! We're thrilled to hear that Ian provided such a helpful and reassuring service experience. It's wonderful to know our team exceeded your expectations and that your vehicle was returned to you spotless. Your recommendation to your friends and colleagues is the highest compliment we could receive. Thank you for choosing Hyundai of Temecula—we truly appreciate your support and look forward to serving you again!

Temecula Hyundai responded

Thank you for sharing your experience and for your patience throughout the repair process. We understand how frustrating the unexpected delays must have been, especially after the first replacement transmission turned out to be defective. We're pleased that Steve kept you informed every step of the way, ensured your Santa Fe was thoroughly test-driven before being returned, and provided the care and attention you deserved. We're also grateful for your recognition of Carlos and the entire service team for their commitment to making sure the repairs were completed properly. It's wonderful to hear your Santa Fe is now running like new. Thank you for choosing Hyundai of Temecula—we truly appreciate your trust and look forward to serving you again in the future.

Temecula Hyundai responded

Thank you for your kind review! We're delighted to hear that everyone, from our check-in team to our service advisors and technicians, provided you with a friendly and efficient experience during your 50,000-mile maintenance visit. We also appreciate your honest feedback regarding the cost of service. We understand that maintenance is an important investment, and we continuously strive to provide quality workmanship, genuine Hyundai parts, and exceptional value for our customers. Thank you for choosing Hyundai of Temecula—we truly appreciate your trust and look forward to serving you again.