Steve Kritikos | Page 109

Treated like Royalty! From the moment we walked into Treasure Coast Lexus and Peter Mcarthy introduces himself to us we were treated like royalty ! We were not pressured at From the moment we walked into Treasure Coast Lexus and Peter Mcarthy introduces himself to us we were treated like royalty ! We were not pressured at all and everything that was important to us became their priority. It is refreshing to be treated with such respect and care and a lot of businesses could learn from Treasue Coast Lexus how to treat a customer or potential customer . Even more impressive is how amazing we have been treated AFTER the purchase ! True concierge service at its finest ! More

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Bravo ! You are doing a Great Job! I went to all the dealerships on the Treasure Coast seeking the best buy and the best car for me. I have owned two companies and I know when a company I went to all the dealerships on the Treasure Coast seeking the best buy and the best car for me. I have owned two companies and I know when a company is successful in meeting the needs of the customer. My experience at the Lexus Dealer on US1 Fort Pierce was the best. Gary Mariarossi, the General Manager has built a team of caring professionals who are extremely knowledgeable and attentive without hovering or pressuring. What he has accomplished is extraordinary. In a field that is known to be competitively aggressive, he has a deep understanding of the customers he serves. His actions and words showed to me that he has taught his team that we can compete without using pressure tactics. What I felt was that each employee is committed to work together to do the right thing for me, the customer. Without saying a word their actions showed to me that they were all committed to finding the best car with the best price. Daphne Hecko, my salesperson, really listened to my needs, followed through and got answers to all my questions with warmth while patiently sharing her knowledge. Anthony Burruano is a genuine professional and attentively brought the best price for the car that I wanted. Although I have a smaller size car which I really wanted, it has real 'zip and go.' Steve Kritikoss guided me through the financing with professional advice that I appreciated. Marc Jean is a superb teacher. My Lexus is the state of art electronically and my learning curve was guided by the patience of Marc who patiently instructed me. I even went back for a 'tutorial' and met another teacher, Rick Russel who was also attentive, patient and warm. I was introduced to Dianne Spencer in Service and was made to feel that the entire staff works as a team of professionals who genuinely not only like working together, but also have the same desire and goals to do the best for the customer. Even when I went back for a car wash, a young man in parts helped me to select the rubber mats for my car. He installed them with a smile and genuine good cheer. From the moment I walked in Gary greeted me with warmth and from then on I was warmly introduced to one employee after another who had the same high standards of sharing graciously their professional knowledge without any pressure or forced salesmanship. Gary has created a family of professionals who are committed to bring the best of Lexus to meet the needs of the customer. It was a genuinely great experience and something that I did not experience at the other dealerships. More

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Amazing Place to deal I was not going to buy a car last week. I knew which model and year with details down to the color interior n exterior. It was a blessing to find the I was not going to buy a car last week. I knew which model and year with details down to the color interior n exterior. It was a blessing to find the exact one, with a bonus! It was the 6 cylinder hybrid RX 450h 😊 Carlton made it easy to get great pricing not only for my trade in, but their stock as well. I am happy with the service they all provided. I was treated like a queen! Treasure coast Lexus IS a dream to experience. First class folks. More

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2019 ES350 This is the third ES350 I have leased with TC Lexus. I have always found that the level of service, whether it be Sales, Service, or Tech has been ver This is the third ES350 I have leased with TC Lexus. I have always found that the level of service, whether it be Sales, Service, or Tech has been very professional and friendly. I would recommend TC Lexus to anyone wanting to buy a Lexus. Also, the weekly washings has been a good way to interface with all of my representatives. More

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Excellent personalized customer service. One on one personalize professional sales experience, no pressure sales. Excellent car buying experience, customer satisfaction was the primary goal f One on one personalize professional sales experience, no pressure sales. Excellent car buying experience, customer satisfaction was the primary goal from sales, service department and financing. More

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Amazing experience Purchasing a vehicle was an amazing experience not at all stressful as I had anticipated. Paul went the extra mile to ensure I received the best care Purchasing a vehicle was an amazing experience not at all stressful as I had anticipated. Paul went the extra mile to ensure I received the best care even after he sold me the car. Everyone there was helpful, friendly and pleasant.Marc Jean (tech guy) was patient and very informative. Will be returning for all my Lexus needs. More

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Have driven a Lexus SUV for ten years and wanted a new one. In my lifetime of buying cars, the experience with Treasure Coast Lexus was by far the most pleasant that I have incurred. Everything was perfect unt In my lifetime of buying cars, the experience with Treasure Coast Lexus was by far the most pleasant that I have incurred. Everything was perfect until we reached the "financial" settlement where we were paying cash. We sat through an unpleasant and unnecessary length of time with your employee trying to sell us maintenance plans which we said "no" to. The first "no thank you" should have been accepted. It took so long that when we left, we were locked in the dealership with both exits being chained and bolted and we had no idea how to get out of the lot. It was after 7 pm and we had been in the dealership for several hours. Someone should have known that the gates to the dealership were secured and you still had a customer in the building. More

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Staffed with very professional people Carlton represents the buyer as well as the dealership. I felt fairly treated again-( I had bought a Lexus hybrid from him 6 years ago )- a great vehi Carlton represents the buyer as well as the dealership. I felt fairly treated again-( I had bought a Lexus hybrid from him 6 years ago )- a great vehicle! I am sure the new 2018 will be a pleasure to drive for many years. More

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best car buying experience ever Good customer service from the greeter at door to the technology review at the end. Every one was polite, respectful and professional. Showroom is Good customer service from the greeter at door to the technology review at the end. Every one was polite, respectful and professional. Showroom is very attractive and well equipped with refreshments and comfortable seating.. More

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Outstanding service We are repeat clients with Carlton at Treasure Coast Lexus.for good reason. Outstanding customer service and if course the quality and safety record We are repeat clients with Carlton at Treasure Coast Lexus.for good reason. Outstanding customer service and if course the quality and safety record of the Lexus vehicle. More

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